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Although the literature on upselling has investigated different aspects of inducing upselling, there are limited discussions of the effect of past transactions on customers' acceptance of upsells. Building on the expectation-confirmation and reference dependence theories, this study utilized mixed-effect regression analysis to explore the extent to which customers' acceptance of upsells changes in response to their prior experience of unexpected gains via free upgrades. The results show that customers accept and spend more on upselling offers when they have experienced a free upgrade in a past transaction and that the effect of the free upgrade on upselling is positively moderated by the level of employee engagement. [ABSTRACT FROM AUTHOR]

Artificial intelligence (AI) is increasingly embedded into service firms' operations. However, production systems and operations management scholars have not yet examined if AI-empowered service operations are positively judged by service customers. To bridge this gap, this study draws on the three-factor theory of customer satisfaction applied to online review data, to capture the effect of AI-empowered service operations on overall customer satisfaction, operationalised by means of online review ratings. Based on text analytics techniques applied to a sample of more than 50,000 TripAdvisor ORs covering 35 international hotels in Asia and America, we develop a penalty–reward contrast analysis. The findings reveal that the effects of customer interaction with mechanical AI on customer satisfaction with service operations are asymmetric: positive customer interaction with mechanical AI positively and significantly influences overall customer satisfaction with AI-empowered service operations, whereas negative customer interaction with mechanical AI does not significantly alter customer satisfaction. Taken together, these findings suggest that mechanical AI constitutes a key element of resilient AI-empowered service operations. [ABSTRACT FROM AUTHOR]

This article reflectively applies measurement tools to gage whether a renowned financier and champion of shareholder capitalism, in 20th century business history, might be categorized as a corporate psychopath. The article examines aspects of the career of the outstanding financial investment manager, Bernie Madoff. Psychopaths and corporate psychopaths are defined as background to the article. Gauges of corporate psychopathy and psychopathy are outlined which could be modified by market research companies to identify corporate psychopathy in organisations as a way of aiding investment decisions into such organisations. The current article concludes that insolvencies such as those at Madoff's investment company, have been distinguished by CEOs being present who were simultaneously the lauded agents of financial market capitalism and who embodied the traits of the corporate psychopath. The examination of potential corporate psychopaths using this historical methodology helps inform ideas about what the effects of psychopathic leadership may be within economies and gives new insights into the reasons for the greed, risk taking, and unethical practices found in financial markets. Findings support the accepted view that corporate psychopaths can be discovered in senior roles in the financial services sector. This current paper provides new avenues for research offerings from market research companies. For example, business to business researchers could undertake research to identify firms more likely to be longitudinally viable, sustainable and less likely to collapse (i.e., non-psychopathic firms). Investment companies like pension funds could use such research to identify firms that are less risky, more ethical, better led, and therefore safer to invest in. [ABSTRACT FROM AUTHOR]

This study is inspired by a challenging logistic problem encountered in the cleaning service sector. The company wishes to solve the consistent vehicle routeing problem over a three-month planning horizon. The company has a heterogeneous vehicle fleet to guarantee multiple frequencies of visits to its customers. The objective is to minimise the number of vehicles used and the total distance travelled. This problem is a generalisation of the periodic vehicle routeing problem. We decompose the problem into two sub-problems, namely, the planning and routeing optimisation sub-problems. We construct a mathematical model for the former and a large neighbourhood search for the latter. We evaluate the performance of our approach using the results of the industrial partner and instances from the literature on problems that are closely related to our case study. Our approach is found to be effective and robust. Our results outperform the existing company's plan in terms of solution quality, and staff convenience, and speed. We also discovered new best solutions on some of the instances from the literature. [ABSTRACT FROM AUTHOR]

Cloud manufacturing is a manufacturing paradigm that integrates wide-area distributed manufacturing resources for distributed services over the Internet. Scheduling is a critical technique that determines the overall performance of a cloud manufacturing system. Robots are an important type of manufacturing resource in cloud manufacturing. Scheduling of robot production services is therefore an important research issue in cloud manufacturing. In cloud manufacturing, services can be selected at an enterprise level or a service level, which represents two types of ways of scheduling. Which way is better and how to select the optimal robot production services are issues that have rarely been considered. Recently, deep reinforcement learning (DRL) has been successfully applied to solving various scheduling problems from different fields. Given this, this paper investigates enterprise and service-level scheduling of robot production services in cloud manufacturing and explores the optimal ways and methods of scheduling with DRL. Deep Q-Networks (DQN) and its three modified algorithms, including Double DQN, Dueling DQN, and Average-DQN based on scheduling approaches are proposed. Effects of enterprise- and service-level robot production services selection methods in cloud manufacturing are studied. Comparative results indicate that overall the service-level selection method outperforms the enterprise-level method. The performance of the above-mentioned scheduling algorithms is further studied with the service-level selection method. Results indicate that the Average-DQN-based approach is able to generate scheduling solutions more efficiently and performs the best with respect to each metric. [ABSTRACT FROM AUTHOR]

How will structural change unfold beyond the rise of services? Motivated by the observed dynamics within the service sector we propose a model of structural change in which productivity is endogenous and output is produced with two intermediate substitutable capital goods. In the productive sector the accumulation of specialized skills leads to an unbounded increase in TFP, as sector becoming asymptotically dominant. We are then able to recover the increasing shares of workers, the increasing real and nominal shares of the output observed in productive service and IT sectors in the US. Interestingly, the economy follows a growth path converging to a particular level of wealth that depends on the initial price of capital and knowledge. As a consequence, countries with the same fundamentals but lower initial wealth will be characterized by lower asymptotic wealth. [ABSTRACT FROM AUTHOR]

The research aims to provide a comprehensive understanding of the impact of Green human resource management (GHRM) on implementing lean soft practices in the service sector, specifically in Jordanian service organizations. This study examines the role of organizational flexibility in this dynamic as a mediating component. An extensive Part Least Squares Structural Equation Modeling examination is offered to 399 service sector workers in Amman, Jordan. The research findings have a positive and significant effect of GHRM on lean soft practice implementation. This will help improve the efficacy of GHRM in embracing such practices due to its crucial role and organizational flexibility. This underscores the requirement to embrace flexibility and adoption as essential components of effective organizational integration strategies GHRM. 'The study provides a foundation for the links between GHRM and Organizational Flexibility. This underlies the importance of harnessing human resources in green efforts by providing a flexible work environment. The study results encourage practitioners and decision-makers in the service industry to actively consider workers' perceptions when shaping organizational structures and cultures, giving more excellent value to ones directly supporting pro-environmental behavior. This approach will enable lean software processes to have a more profound impact and drive organizations toward environmentally and socially responsible practices, giving them the power to contribute. [ABSTRACT FROM AUTHOR]

In this research, we study multi-activity tour scheduling problems with heterogeneous employees in a service sector where demand varies greatly during the day. The goal is to reduce the overall over- and under- coverage. The shifts and breaks defined with variable starting periods and duration make the problem flexible and hard to solve. To address the problem, an integer programming (IP) model is first proposed. Due to the problem's complexity, it is impossible to solve instances involving numerous employees and activities in a timely manner. So we propose a heuristic method based on a large neighborhood search algorithm. A combination of context-free grammar (CFG) and resource-constrained shortest path problem is used to create weekly schedules. Moreover, we propose a constraint on task repetition that CFG is unable to express, so we incorporate an IP extension into our proposed algorithm. Importantly, our approach does not rely on any commercial solver like CPLEX. Computational experiments are carried out on the industrial and randomly generated instances to evaluate the performance of the exact IP model solved by CPLEX and the proposed heuristic algorithm. Results reveal that our method outperforms CPLEX in both solution time and solution quality in larger instances. [ABSTRACT FROM AUTHOR]

Purpose: Studies on the negative aspects of consumer–brand relationships have received increasing attention in academia, but most research on this phenomenon is not focused on services. On the other hand, the literature consistently demonstrates evidence that gender affects consumer behavior. In this context, this study aims to unprecedentedly identify the antecedents of brand hate and the effects of consumer gender across different service sectors. Design/methodology/approach: This research compares the results of two studies with service companies. The first was accomplished with 307 consumers of mobile phone operators, and the second study was performed on 450 higher education students. The data were analyzed using structural equation modeling. Findings: In both studies, females showed greater importance for ideological incompatibility than males. This suggests that females are more sensitive to moral issues and ethical behavior than males. As for males, negative experience is the most relevant antecedent of brand hate in both samples. However, when age is checked, the results indicate that younger males develop more brand hate than older males. This does not happen with females. Originality/value: This study demonstrates gender differences and compares two samples applied in different service sectors: low-technological and high-touch consumer interactions. The results show that the antecedents of brand hate for males and females in the service sector differ. This study also points out that older males present a different behavior when compared to younger males, which does not happen with females. [ABSTRACT FROM AUTHOR]

Stigma is a well-documented barrier to community and social engagement for people living with dementia. Awareness raising and public education have been identified as essential for developing communities that are supportive of people living with dementia and enable their social inclusion. A public dementia education program, co-designed and delivered by people living with dementia and targeted to people working in public-facing service roles, was developed to increase awareness of dementia and challenge stigma. This quality improvement study evaluates this dementia-friendly community education program in terms of participants’ reactions to the program, knowledge acquisition, change in behavior, and impacts associated with the program. A survey methodology was used to assess immediate reactions to the workshop (N = 110), and at a three-month follow-up to assess longer-term impacts of the program (N = 36). The workshop was well received with >88% of respondents being satisfied with the topics covered, delivery format, and program materials; >65% of respondents reported being more knowledgeable in all workshop topic areas as a result of the program. At follow-up, >80% of respondents reported that they implemented dementia-friendly actions as outlined in the workshop but were able do so more frequently for individual-level actions, rather than organizational-level actions. Respondents valued hearing the experiences of a person with lived experience. The study findings highlight the value of practical education targeted to public service sector personnel and codesigned and delivered by people living with dementia as a strategy for fostering change towards more dementia-friendly communities. Targeting leadership and management may affect greater change at organizational levels. [ABSTRACT FROM AUTHOR]

This study draws on 214 in-depth interviews with frontline Israeli workers providing services in the public sector to investigate whether organizational embeddedness helps individuals living in poverty accumulate resources from public organizations in times of reduced government support. Findings show that public sector workers provide clients with informal, personal resources that allow better coping with poverty. Beyond local, short-term assistance, these personal resources are provided in the hopes of strengthening trust among low-income populations, thereby achieving long-term improved well-being and social inclusion. Findings expose new dimensions in the relations between organizations and their low-income clients, as well as the importance of organizational embeddedness in coping with poverty. [ABSTRACT FROM AUTHOR]

Domestic workers used to be treated virtually as members of the family in South Asian contexts, with much evidence of various forms of exploitation. Presently, the increasing prevalence of formal patron–client dynamics among part-time domestic labourers in urban India takes specific hybrid forms that require further research. The article examines to what extent efforts to establish purely commercial arrangements in the domestic service sector may avoid traditional forms of exploitation. Or do more formal professional relationships still tend to benefit employers more, allowing them to assign additional tasks without offering corresponding extra benefits? The findings identify that establishing and maintaining purely professional relationships remains challenging in India due to deep-rooted ethical and cultural considerations and adaptability issues. Employers often unwittingly perpetuate traditional personalised domestic work settings. The article shows how both sides in this complex relationship struggle to identify and practice new modalities of fair interaction. [ABSTRACT FROM AUTHOR]

Copyright of International Journal of Professional Business Review (JPBReview) is the property of Open Access Publications LLC and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This paper employs the system generalised method of moments approach and panel data of Chinese resource‐based cities at the prefecture level for the period of 2003–2019 to investigate the effects of two types of service sector agglomeration on industrial structure dynamics. The results show that an increase in 'specialised agglomeration' of services would inhibit industrial structure rationalisation and upgrading. However, an increase in 'diversified' agglomeration of services promotes industrial structure upgrading though it also inhibits industrial structure rationalisation. Furthermore, it is also found that an increase in diversified agglomeration would inhibit industrial structure rationalisation in eastern cities and industrial structure upgrading in western cities but promote industrial structure rationalisation and upgrading in central cities. These insights suggest the importance of fostering the appropriate form of service sector agglomeration within resource‐based cities. Leveraging the synergistic linkages between the service sector and other industries could enhance the industrial structure optimisation of resource‐based urban economies. [ABSTRACT FROM AUTHOR]

As firms increasingly uncover their activities to key stakeholders through various media, the perception of these activities is becoming more important for firm performance. Traditionally, access to industry-wide databases provides important metrics on customer perceptions of performance, such as customer satisfaction and brand equity. In addition, numerous studies have highlighted firms' innovation-related actions (e.g., R&D spending and patent counts) as critical metrics linked to their financial performance. Perceived Firm Innovation (PFI) emerges as a relatively new and under-studied metric with the potential to impact a firm's financial success. Keiningham et al. are among the pioneers in this area. This commentary views their article as a vital initial step in understanding PFI's impact. Considering that the service sector accounts for over 70 percent of the GDP in any developed country, service innovation is a broad phenomenon. Given the breadth of the area, we point to the challenge of capturing this phenomenon with a single metric like PFI. We also discuss crucial methodological considerations for future research, including estimation methods, sample size, and financial metrics. [ABSTRACT FROM AUTHOR]

With public and private clients in the construction industry increasingly using social procurement to achieve their social responsibility goals, it is important to develop theory-informed approaches for understanding how and to what extent social procurement creates social value. The research presented in this article uses social determinants of health (SDOH) theory to develop a case study of an employment-focused social procurement initiative in Australia's construction industry. The case study shows how the employment-focused social procurement initiative used cross-sector intermediation to alleviate structural barriers to employment, including siloing in the employment services sector, unsupported pathways from training into employment in construction, and negative stereotypes of people who face structural barriers to employment. Using SDOH theory, the paper frames these barriers to employment as 'upstream' and 'midstream' structural determinants of health inequities. The research finds that the initiative's impacts on determinants of health inequities are enabled and limited by commercial factors including project location and duration, status of the principal contractor, and insider knowledge of timing and requirements of new jobs. [ABSTRACT FROM AUTHOR]

Purpose: The purpose of this paper is to examine the impact of affiliate marketing strategies as a tool for increasing customers' engagement and vulnerability over financial services. This is attempted by examining the connection between affiliate marketing factors and customers' brand engagement and vulnerability metrics. Design/methodology/approach: The authors developed a three-staged methodological context, based on the 7 most known centralized payment network (CPN) firms' website analytical data, which begins with linear regression analysis, followed by hybrid modeling (agent-based and dynamic models), so as to simulate brand engagement and vulnerability factors' variation in a 180-day period. The deployed context ends by applying the cognitive modeling method of producing heatmaps and facial analysis of CPN websites to the selected 47 vulnerable website customers, for gathering more insights into their brand engagement. Findings: Throughout the simulation results of the study, it becomes clear that a higher number of backlinks and referral domains tend to increase CPN firms' brand-engaged and vulnerable customers. Research limitations/implications: From the simulation modeling process, the implication for backlinks and referral domains as factors that enhance website customers' brand engagement and vulnerability has been highlighted. A higher number of brand-engaged website customers could mean that vulnerable categories of customers would be impacted by CPNs' affiliate marketing. Improving those customers' knowledge of the financial services utility is of utmost importance. Practical implications: The outcomes of the research indicate that online banking service providers can increase their customers' engagement with their brands by adopting affiliate marketing techniques. To avoid the increase in customers' vulnerability, marketers should aim to apply affiliate marketing strategies to domains relevant to the provided financial services. Originality/value: The paper's outcomes provide a new approach to the literature, where the website customer's brand engagement comes out as a valuable metric for estimating online banking sector customers' vulnerability. [ABSTRACT FROM AUTHOR]

This paper mainly studies the collaborative operation of a cross-border e-commerce supply chain composed of manufacturers, e-commerce platforms and foreign warehouses. Firstly, the decision models of transnational e-commerce enterprises based on decentralized, centralized, and hybrid modes are established. The sensitivity of the contract and each determining variable is analyzed using the simulation method. Through the joint contract of "revenue sharing + volume discount," the production efficiency of the enterprise and the logistics service of the international warehouse can be improved. The genetic algorithm combined with simulated annealing was adopted. Finally, a concrete example is given to verify the feasibility of the proposed method. The results show that the member departments can work together better under centralized decision-making compared to the decentralized management mode. Manufacturers to increase production capacity and improve the level of logistics services in overseas warehouses will help improve the profitability of cross-border e-commerce. [ABSTRACT FROM AUTHOR]

In the context of carbon emission reduction, both servitization and digitalization of manufacturing enterprises are important ways to promote the high-quality development of manufacturing enterprises. The coordinated development of digitalization and servitization may provide a feasible path for enterprises to realize energy conservation and emission reduction across the value chain. Based on the 393 valid questionnaires issued by the Association of Manufacturing Enterprises and government agencies, this paper uses the methods of Grey Relational Analysis and Topsis to construct three major indicator systems of manufacturing enterprise service, digitalization and high-quality economic development. Based on the Cobb–Douglas production function regression analysis, the relevant assumptions involved in the model of promoting the service of manufacturing enterprises and the model of promoting the digitalization of manufacturing enterprises are verified. The empirical results show that, firstly, the digitalization capability of manufacturing enterprises can positively affect the servitization performance of manufacturing enterprises. Secondly, the digital capability of manufacturing enterprises has a significant positive impact on both breakthrough service innovation and incremental innovation of manufacturing enterprises. Thirdly, breakthrough service innovation and incremental service innovation play a partial mediating role. Fourthly, the degree of servitization of manufacturing enterprises has a significant positive impact on the digital demand of supporting customer behavior service business and supporting customer product service. There are three possible contributions of this paper. Firstly, it has further enriched and deepened the research on the interactive mechanism of digitalization and service of manufacturing enterprises. The second is to design a scientific and systematic evaluation system for the digitalization and service level of Chinese manufacturing enterprises, and measure and evaluate the coupling and coordination level of digitalization and service level of Chinese manufacturing enterprises based on this. Thirdly, it reveals the promotion of the coordinated development of digitalization and service in manufacturing enterprises to the high-quality development of manufacturing enterprises in China and puts forward that the coordinated development of digitalization and service in manufacturing enterprises is a way to promote the high-quality development of manufacturing enterprises. [ABSTRACT FROM AUTHOR]

This paper examines institutional voids as a possible impediment to harnessing and articulating the contributions of social enterprises towards the implementation of the Sustainable Development Goals (SDGs) in South Africa. It focuses on municipalities as sites for the implementation of development goals and the services of social enterprises. The findings show that institutional voids in the Integrated Development Plan which stem from the Constrained Development Focus of municipalities manifest in a Deficient Sector Engagement and Deficient Accountability for social entrepreneurship. These run counter to the policy and institutional coherence that is needed to successfully implement the SDGs. There is, therefore, a need to rethink the IDP process and incorporate the services of social enterprises. [ABSTRACT FROM AUTHOR]

Objective Background Method Results Conclusion We assess how the distribution of parents across firms contributes to parenthood wage gaps in a low‐wage US labor market and examine the role of understudied compensating differentials relevant to precarious work.In the United States, parenthood drives a wedge in wages, as mothers often earn less than women without children, whereas fathers typically earn more than men without children. Firms bear influence over setting wages and sorting workers, yet firms are largely omitted from research on parental wage gaps in the United States.We draw on novel employer–employee matched data on 74,086 hourly service‐sector workers to decompose parental wage gaps into their within‐ and between‐firm components. We leverage uniquely rich data on compensating differentials to test if they sort parents across firms.We found that mothers are overrepresented in lower‐wage firms, accounting for 68% of mothers' wage gap. In contrast, fathers' wage gap accrued within firms. We found limited evidence that compensating differentials, even schedule quality, produce parental wage gaps.We show for the first time that in a major US industry, mothers are segregated in low‐paying firms compared to women without children, while fathers are paid more than men without children in the same firms. Our findings largely do not tell a story of parents voluntarily choosing between wages and job quality, instead calling for more research on firm practices. [ABSTRACT FROM AUTHOR]

AbstractMicro-enterprises (MEs) are important players in job creation and global economic development. However, in developing countries, most fail to realise their growth potential due to challenges that include informality and a lack of quality human capital. The internet, by increasing information flows and reducing transaction costs, can help MEs to develop. This study assesses the effect of the internet on MEs’ performance in the service sector in Togo, using a large sample of 23,542 observations from the latest General Census of Businesses (RGE, 2017–2018), and exposes related channels and mechanisms. We find that MEs that adopt and use the internet are more productive than those that do not. This result remains robust to different regression methods such as instrumental variables and treatment-effects estimations. Complementary analyses show the positive effect of internet channels through applications such as e-mail, websites and e-business. We also find evidence that MEs with a Fixed internet connection perform better than those with a Mobile internet connection. Our investigations also yield interesting results regarding Togolese regions, service sub-sectors, managers’ characteristics and MEs’ status. This article thus highlights the need to promote digital development to enhance MEs’ performance in Togo. [ABSTRACT FROM AUTHOR]

This paper will discuss ALIA NGAC’s explorations of the impact of mandatory employment requirements within the library and information services sector, with a focus on the challenges faced by new generation professionals. Using a qualitative research approach, we uncovered the real-life experiences faced by individuals encountering hidden barriers to employment, particularly those related to drivers licence requirements and the need to work across multiple locations. In late 2023, we conducted a survey which allowed respondents to express their feelings about these requirements and offer suggestions for how the library and information services sector could address them. Our findings reveal that these requirements often act as exclusionary barriers, especially for individuals with disabilities, leading to difficulties in job applications, the burden of disclosing disabilities, and feelings of underrepresentation and discrimination. Our research has identified several pathways to alleviate the impact of these mandatory employment requirements, fostering a more inclusive and equitable workforce in the LIS sector. [ABSTRACT FROM AUTHOR]

Effective innovation policymaking critically relies on monitoring innovation. An emerging literature suggests that trademarks could help measure a larger share of innovations than when only utilizing patents, particularly for small- and medium-sized enterprises (SMEs). This study establishes when trademarks improve the measurement of innovation compared to solely relying on patents as innovation metrics, by examining the propensity to use trademarks for non-patented innovations from SMEs. We collected multiple original samples of innovations from Dutch SMEs and assessed the extent to which trademarks and/or patents were filed for those innovations. Our results show that trademarks can improve innovation measurement for SMEs, particularly in scale-intensive and supplier-dominated industries and in some service industries—areas where patent propensities are low. Our results bear implications for monitoring innovation and evaluating science, research, and innovation policy. Overall, by combining trademark and patent data, the number of measured innovations by SMEs increases approximately by a relative of 51.8 per cent. [ABSTRACT FROM AUTHOR]

Food waste (FW) is the decrease in the mass of edible food during retail, food service, and final consumption. In recent years, research related to this topic has spread. However, there are still few references about food waste in the service sector in developing countries, which is a concern for three reasons: first, due to the overgrew of food consumption out of the home before the COVID-19 pandemic; secondly, due to the interest in carrying out this research at the local level avoiding regional or global generalizations and, finally for the nutritional implications derived from this research. With this background, this paper fills this gap and aims to evaluate food waste in the service sector, concretely in higher education cafeterias and canteens (HECC). Our specific objectives include obtaining information on the causes of FW in HECC in Santiago (Chile) using approximation methods that are better suited to the purposes of this paper. The study employed the qualitative research paradigm to analyze primary data and comprises a structured questionnaire survey and a qualitative semi-structured interview of HECC managers. Non-probabilistic sampling was used as a convenience sampling technique to select the HECC to be surveyed (n = 17). The results show a total FW by year comprised 309 tons of FW generated in the higher education canteens surveyed and 115 tons generated in the higher education cafeterias surveyed, representing 425 tons of FW annually. Divided by the total FW by the working days of HECC, the average FW generated daily is 1381 kg, corresponding to 1005 kg per day in higher education canteens and 376 kg per day in higher education cafeterias. [ABSTRACT FROM AUTHOR]

Tourism operations and businesses depend on various indicators defining their competitiveness and ecoefficiency. The Data Envelopment Analysis (DEA) is one of the tools widely recognized for evaluating the performance and benchmarking of the tourism industry domain sectors and services. Over time, the DEA methodology application has witnessed different interactions and inter-connectedness across the tourism sector. Through a systematic literature review and historiography using the HistCite™ tool, the study highlighted the trends and associations across the tourism management research. This will help contribute to the knowledge domain in this area, helping to understand the trends and define the path for DEA model application in tourism research. The results depict the scope of the DEA model's application in environmental and sustainability performance evaluations in tourism management. Study results will be of great significance for researchers formulating methodologies and strategies for sustainable tourism considering the current global environmental challenges. [ABSTRACT FROM AUTHOR]

Copyright of Contaduría y Administración is the property of Facultad de Contaduria y Administracion-Universidad Nacional Autonoma de Mexico and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The advancement of information and communication technologies (ICT) in Caucasian countries has begun to have an impact on the service sector. ICT has made many firms in the service sector more competitive and innovative, enabling them to achieve high productivity at a low cost. These effects of ICT in the service sector can lead to economic growth and development in Caucasian countries. This study examines the impact of information and communication technologies on service exports in Caucasian countries. The time period covering 2003-2022 is analyzed using time series. Given the differences in internet infrastructure, internet access, and internet availability across each country, a distinct ICT indicator is utilized for each country. The empirical findings reveal that fixed telephony contributes to service exports in Azerbaijan, service exports are influenced by individual internet usage rates in Georgia, and mobile telephony plays a role in service exports in Armenia. [ABSTRACT FROM AUTHOR]

Currently, technological developments are starting to become more rapid and have changed so many aspects of human life, including in the business sector. One small example is making it easier for human resources to manage data and making it easier to measure the company's level of achievement. This has a big impact on companies operating in the service sector such as the Estoh company. This research aims to design a sales tracking information system that can monitor the performance of the sales team in the field and minimize falsification of reports, make it easier for admins to make sales performance recapitulation reports every weekend, and utilize the sophistication of QR codes to simplify the process of making sales reports to admins. This research uses a qualitative approach by collecting data through observation and interviews with the CEO of the Estoh Jember company as well as conducting a literature study of previous journals related to the research. Based on the results of this research, show that designing a sales tracking information system is very helpful for developers in realizing a system that can monitor the performance of the sales team in real-time so that problems in the field can be resolved quickly, making it easier to create sales performance recapitulation reports with the accumulated results of organized sales reports. Well by the system, and makes the process of creating sales reports easier with the help of a QR code. [ABSTRACT FROM AUTHOR]

Digital investment determines enterprises' internal resource structure and drives them from traditional to digital business models, increasing the difficulty and risk of external audits. This study empirically examines the impact of an enterprise's digital investment on auditor choice to clarify the impact of digital businesses on external audits. We find a positive association between enterprises' digital investment and their propensity to hire Big Four auditors, suggesting that digital investment leads to an increased demand for high-quality audit services from enterprises. This positive effect is more pronounced in enterprises with more complex businesses, high degrees of earnings management, and high degrees of the digital economy in their location. Additional analysis suggests that enterprises with digital investments that hire Big Four auditors have lower audit delay and higher audit quality. The findings provide empirical evidence for improving subsequent digital transformation and audit quality in emerging markets. [ABSTRACT FROM AUTHOR]

Copyright of Journal of Economic Administrative & Legal Sciences is the property of Arab Journal of Sciences & Research Publishing (AJSRP) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Purpose: The aim of the article is to assess the level of development of the cultural and creative sector in Poland in comparison with selected European countries. Design/methodology/approach: To assess the level of development of the cultural and creative sector, the Hellwig development pattern method and the Ward's agglomerative clustering method were used. A synthetic indicator was developed based on selected diagnostic features, which was used to create a ranking of European countries according to the level of development of the cultural and creative sector. Subsequently, using a dendrogram, countries were grouped based on the similarity of their features. Findings: The research results indicate variability in the development of the cultural and creative sector4countries were classified into groups with very high, high, low, and very low levels of the synthetic indicator, and clusters of European countries with similar levels of development based on selected diagnostic features were identified. Poland is characterized by an average level of development in the cultural and creative sector. France is the leader in this regard. Research limitations/implications: This article is part of the ongoing research efforts to create coherent conceptual foundations for defining the cultural and creative sector and understanding its mechanisms of influence on the economy. The presented research may also contribute to further, more in-depth analyses of the impact of the cultural and creative sector on the socio-economic development of European countries. Originality/value: The article addresses the controversies among researchers regarding the so-called "economisation of culture." It highlights the increasing importance of the cultural and creative sector in the economy, referencing international studies in this field. Based on diagnostic features selected by the author, a synthetic indicator was constructed to assess European countries in terms of the development of the cultural and creative sector. The article identifies the leaders in this area and the gap between them and Poland. It also distinguishes clusters of countries with similar levels of development based on selected diagnostic features. The analyses focus on the economic role of the cultural and creative sector. The research findings are directed towards the public authorities of the European countries under study, particularly Poland. They may provide guidelines for creating and developing legal and economic solutions that facilitate the growth of the cultural and creative sector. These efforts are of particular importance in the context of rising social welfare, which creates demand for goods and services in this sector, and the increasing expansion of digital technologies and artificial intelligence in various areas of socio-economic life, including creative work. [ABSTRACT FROM AUTHOR]

The digital transformation age introduces cybersecurity threats into the hospitality industry by increasing the exposure and vulnerability of hospitality firms' data and systems to hackers. The hospitality industry is a diverse segment of the service sector dedicated to the provision of services in areas such as accommodation, food and beverage, travel and tourism, and recreation, including hotels, restaurants, bars, travel agencies, and theme parks. Cybersecurity risks in the hospitality industry affect the data and systems of businesses such as accommodation, food, travel, and entertainment, primarily enabled by the industry's increasing digitization. This study aims to map the principal cybersecurity risks to the main stakeholders by proposing a novel Picture Fuzzy Sets (PFSs)-based Matrix of Alliances and Conflicts: Tactics, Objectives, and Recommendations (MACTOR) approach. The purpose here is to examine each stakeholder's position towards handling cybersecurity attacks and estimate the uncertain nature of personal judgments of industry representatives when stating their point of view. The research aimed to extract the triggering positions of the defined cybercrime risks to reach the root cause of these risks, as the point to try to mitigate first. Thus, this paper contributes to the literature in both theoretical and practical ways by proposing a new approach and by providing real industry officials' perspectives to solve the challenges. A hospitality practitioner can easily understand their position in this service network and take action to prevent such cybercrimes. [ABSTRACT FROM AUTHOR]

Urban high-density development has led to the emergence of complex three-dimensional pedestrian networks. As a crucial component of city centers, these networks significantly influence the spatial distribution of service industries. Understanding the correlation between pedestrian networks and service industry layouts is vital for effective planning and development. This study proposes a technical framework for analyzing the relationship between three-dimensional pedestrian networks and service industry layouts. Using the Xinjiekou central area in Nanjing as a case study, we constructed a three-dimensional pedestrian network model using the sDNA method. Focusing on catering formats, we introduced a method to study the spatial distribution characteristics of service industries in three-dimensional spaces and employed a graph convolutional network model to systematically analyze the correlation between pedestrian network closeness and betweenness with catering formats. The results indicate that pedestrian network closeness is significantly positively correlated with the number and average spending of catering formats, while betweenness shows almost no correlation. High-closeness areas, due to their traffic convenience and walkability, are more conducive to the concentration of catering formats and higher spending levels. Our findings provide valuable insights for catering format location decisions and the optimization of three-dimensional pedestrian networks, contributing to sustainable urban development. [ABSTRACT FROM AUTHOR]

Copyright of Environmental & Social Management Journal / Revista de Gestão Social e Ambiental is the property of Environmental & Social Management Journal and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Environmental & Social Management Journal / Revista de Gestão Social e Ambiental is the property of Environmental & Social Management Journal and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Environmental & Social Management Journal / Revista de Gestão Social e Ambiental is the property of Environmental & Social Management Journal and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This paper empirically investigates whether and how the level of GVC integration of a given market may explain the presence of foreign‐owned firms. Using firm‐level data from 28 European Union countries during the period 2008–2014, we provide evidence that a greater country‐sector‐level GVC participation, via both backward and forward linkages, exerts a positive effect on a firm's likelihood to receive FDI. These findings appear particularly strong for new EU Member States and services industries when looking at the differences across countries and sectors. Interestingly, when exploring the role of country‐sector position along the GVC, we find that FDI gains from backward GVC integration are more prominent if the markets are associated with the final stages of the supply chain, whereas those from forward GVC integration are greater when the markets are associated with the initial stages, in line with the smile curve hypothesis. [ABSTRACT FROM AUTHOR]

The business behavior towards innovation and its impact on the creation of new jobs of 113 firms in the Valencian Community (Spain) were analyzed between 2014 and 2020. The sample included manufacturing, services and trading enterprises; technological and non-technological companies; micro-, small, medium, and large enterprises; and locations across the entire geographical extent of the Valencian Community. The firms were divided into quartiles based on their level of employment growth, linearly correlating this variable with 14 innovation indicators for each of the resulting four groups, reflecting the innovative capacity of these firms. It was found that the factor linked to innovation capacity that most favors or drives business employment creation is co-operation with other companies, as it had a direct and significant relationship with the two highest growth groups (quartiles 4 and 3), with no negative relationship with either of the two lower growth groups (quartiles 2 and 1). This suggests that the public administration should increase efforts to create spaces for the exchange of ideas between companies and organizations to reduce unemployment levels. Overall, this study provides new insights into the subject, and its findings lead to the conclusion that firms with higher innovative capacity create more jobs. [ABSTRACT FROM AUTHOR]

The imperative need of this hour is to measure the influence of high-performance work system (HPWS) research and comprehend its patterns as HPWS became more prevalent in service- oriented businesses. Underscoring this, authors aim to shed light on the publication trends and set the future research schema in the arena of HPWS with special reference to the service sector context. The study adopts a bibliometric approach as authors intend to identify and analyse the research breadth of HPWS research in the service context across the world, so that a statistical and analytical comprehensive overview of the research and suggestions for future directions can be provided. A portfolio of 262 articles was extracted from the Scopus database and various bibliometric techniques were used to analyse the collected research articles using "R" programming with biblioshiny web interface. The bibliometric results revealed the dynamics of research trends in HPWS service context studies, the most influential publications, authors, sources, the most productive countries, and affiliations. The citation analysis revealed the most cited scientific publications, and the countries from which most citations were received. Likewise, the thematic analysis revealed the underlying themes and patterns of HPWS service context studies that emerged with time. In such ways, this study contributes to the literature by depicting the intellectual landscape of HPWS research in the service context, that will be useful to the researchers, academicians, practitioners, policy makers and funding agencies. [ABSTRACT FROM AUTHOR]

Copyright of Herz is the property of Springer Nature and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

In the post-economic reform period, the overall economic growth of West Bengal has been increasing. However, agricultural growth has become sluggish since the 1990s. The relatively low contribution of the secondary sector reveals an absence of a strong manufacturing base in the state. The high contribution of the tertiary sector indicates diversification and expansion of services. The time dimension for district-level analysis has been constricted by data availability. The inequality among the district is increasing, with a divergence of growth. Three development indices and a composite index reveal a significant disparity in development outcomes across districts between 2001 and 2013. The developmental gap between districts in the southern and northern parts of West Bengal has become prominent. JEL Codes: R11, 047, D63 [ABSTRACT FROM AUTHOR]

Copyright of Tourism Tribune / Lvyou Xuekan is the property of Tourism Institute of Beijing Union University and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

We depart from the classic bundling literature on single-unit purchases and develop a multi-unit demand model in which customers decide both the variety and volume of their purchased products. We integrate product bundling with two commonly used usage-based pricing schemes in the service industry, pay-per-use and subscriptions, and examine pricing tactics that span both variety and usage. Our model captures customers' diminishing margins of consumption, and we demonstrate an intricate interplay between product variety and usage that enriches existing results on the dominance of pure bundling over component selling in the classic single-unit demand model. Specifically, with multi-unit demands, component selling can outperform pure bundling under pay-per-use, whereas the reversal is true under subscriptions. We also analyze mixed bundling (on either variety or usage) and nonlinear pricing, and demonstrate how to leverage these more advanced pricing schemes for better revenues. Our results provide novel insights into firms' bundling strategies jointly on variety and usage. Collectively, they highlight the critical role of the customer demand model (single-unit vs. multi-unit) in driving monopoly firms' strategic choice of product (un)bundling. [ABSTRACT FROM AUTHOR]

This article analyzes the public comments submitted to the Commodity Futures Trading Commission (CFTC), 2010–2014, in response to proposed rules for implementing the Dodd‐Frank reforms. By addressing a fine‐grained typology of commenting organizations to a topic model of the combined comments, we illuminate a new pattern of public engagement in financial regulation. Contrary to the economic concept of regulatory capture, our data show no sharp divide between the suppliers of complex derivatives (the dealer banks) and their customers in other parts of the finance industry. In keeping with the general concept of financialization—but contrary to its strongest versions—our data show distinctly delimited evidence of a convergence between the banks and other sectors. Instead of either capture or all‐embracing financialization, the comments submitted to the CFTC display an overriding opposition in the justifications used by commenters to explain their preferences. Commenters from the financial services and allied sectors consistently adopt a language of technical legitimation. Commenters in agriculture, livestock, retail energy, and many nonmarket organizations adopt a language of moral justification. The clarity of the divide between these two idioms indicates that the underlying purposes of new financial instruments are now being questioned. Even in the realm of esoteric financial instruments such as derivatives, the moral economy of market competition is once again subject to debate among market participants as well as observers. [ABSTRACT FROM AUTHOR]