1. Conversation Progress Guide : UI System for Enhancing Self-Efficacy in Conversational AI
- Author
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Jeong, Daeun, Shin, Sungbok, and Jeong, Jongwook
- Subjects
Computer Science - Human-Computer Interaction - Abstract
In this study, we introduce the Conversation Progress Guide (CPG), a system designed for text-based conversational AI interactions that provides a visual interface to represent progress. Users often encounter failures when interacting with conversational AI, which can negatively affect their self-efficacy-an individual's belief in their capabilities, reducing their willingness to engage with these services. The CPG offers visual feedback on task progress, providing users with mastery experiences, a key source of self-efficacy. To evaluate the system's effectiveness, we conducted a user study assessing how the integration of the CPG influences user engagement and self-efficacy. Results demonstrate that users interacting with a conversational AI enhanced by the CPG showed significant improvements in self-efficacy measures compared to those using a conventional conversational AI., Comment: Accepted to ACM CHI2025' more...
- Published
- 2025