1. Qualitative analysis of cancer telephone consultations: Differences in the counseling needs of Japanese men and women
- Author
-
Asao Ogawa, Daisuke Ishikawa, Naoyuki Okamoto, Yohei Miyagi, Shoji Takemiya, and Kayoko Katayama
- Subjects
medicine.medical_specialty ,Cancer survivor ,business.industry ,030503 health policy & services ,media_common.quotation_subject ,Cancer ,General Medicine ,medicine.disease ,03 medical and health sciences ,0302 clinical medicine ,Breast cancer ,Qualitative analysis ,Family medicine ,medicine ,Anxiety ,030212 general & internal medicine ,Worry ,medicine.symptom ,0305 other medical science ,Stomach cancer ,business ,media_common ,Qualitative research - Abstract
Objective To analyze large-scale data obtained from telephone cancer consultations and clarify sex differences in the information sought by callers to guide future cancer survivor support. Methods We qualitatively analyzed 10,534 cases of telephone consultations with cancer patients. The relationships between callers’ words and sex were visualized through a correspondence analysis, and the keywords extracted were visualized with a dependency relationship to the words “worry” and “anxiety,” which had a high prevalence in the text data. Results Most of the male callers sought consultation about stomach cancer (11.8%), the consultations were predominantly about “suspicion of having cancer” (25.2%), and males indicated that the goal was to gather accurate information. Female callers mostly sought consultation about breast cancer (18.4%) were mainly interested in learning about “treatment” (31.0%), and mostly used the keywords "worry" and "anxiety." The total number of callers without a definitive diagnosis accounted for 20% of all consultations. Conclusions Healthcare providers need to understand unique sex-based coping styles and perform regular follow-ups. There is also a need for online platforms that provide information from the patient’s perspective. Practical implications Providing a cancer consultation support system and easy-to-understand medical information will improve communication between survivors, their families, and medical staff.
- Published
- 2019