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The retail industry is under significant pressure. Not only are retailers grappling with rising costs, but they are trying to keep up with rapidly changing consumer behaviours, technological advancements and ever-increasing competition.To win, retailers today have to learn how to serve customers equally well both on and offline. This means integrating the physical seamlessly with the digital and creating something that is flawlessly omnichannel as, more than ever, customers are seeking convenient, personalized and unified shopping experiences, regardless of when or where they choose to engage. An omnichannel approach to retail delivers the potential to boost footfall, enhance customer insight, improve service, grow loyalty and ultimately drive sales.Omnichannel Retail serves as a practical guide for businesses on how they can better serve customers to fuel their growth by harnessing the opportunity that being digitally enabled and data-driven brings. This fully updated new edition explains how to build engaging loyalty schemes, deliver personalized marketing and how to maximize the power of customer data. Featuring case studies from omnichannel leaders worldwide such as Asda, Woolworths Australia, Target and Pret A Manger, this book provides tangible and proven examples of how retailers can capitalize on the opportunity that our hyper-connected and always-on world presents.

In the context of widespread precarity and ongoing crises, it is no surprise ruins have captured much attention in recent years. This book is about a new kind of space, one that is deeply troubling for consumer society: the retail ruin. Jacob C. Miller bridges human geography, archaeology and critical urban studies to offer a starting point for conceptualizing retail ruins. Drawing on fieldnotes and photographs, Miller crafts a hauntological approach informed by the theories of Walter Benjamin and Jacques Derrida to more recent thinking on assemblage, spectacle and the politics of urban space.

Amazon - one of the world's most valuable companies - is worth more than Walmart, Netflix, Target, Nike and Costco combined. What are the secrets to its success? How can these insights be applied to other businesses in the e-commerce sector? The retail industry is facing unprecedented challenges. Across all sectors and markets, retailers are shifting their business models and customer engagement strategies to ensure they survive. Amazon offers unique insight into the company's persistent dissatisfaction with the status quo and innovation and how it has fundamentally changed the ways in which we shop. This fully updated second edition explores Amazon's response to the coronavirus pandemic, the convergence of physical and digital retail, e-commerce economics and sustainability, as well as future policy implications. Written by industry-leading retail analysts and with the first edition now translated into more than a dozen languages, Amazon is an invaluable resource for discovering the lessons that can be learned from the company's unprecedented rise to dominance.

Ephemeral stores, also known as pop-up stores, have existed since the beginning of trade between consumers. They appeared in city centres, villages or other convenient places where they proposed an offering and then disappeared as soon as its offering was wearied. This is a very similar experience to the current phenomenon; ephemeral stores appear unannounced and disappear without notice or can morph into something else. Brands adopt these stores because of the array of benefits they present and their characterizing features. Consumers, on the other hand, are not only positively reactive to ephemeral stores, they actively demand these novel, engaging, satisfying or beneficial stores more than ever as they provide them with constant change and surprise.Focusing on ephemeral retailing, this book aims to provide a clear understanding of what it is, how it developed and why it gained importance in today's busy retail scene. As many brands are adopting ephemeral stores into their distribution channels or using them as unique touchpoints, this book proposes a categorization of ephemeral retailing, explaining different ephemeral store vocations based on different brand strategies and objectives. With many professional opinions about ephemeral stores and a body of academic research developing, this book aims to combine all knowledge about the topic into one concise publication: it clarifies, consolidates and creates a clear understanding about the topic of ephemeral retailing that will inform future research and activity.The book is written for academics, students and retail professionals with an interest in relevant fields such as retail marketing and management, brand management and distribution.

Dieses Buch zeigt dem stationären Einzelhandel einen Weg auf, wie er sich nach Corona neu erfinden kann, um gegen die starke Konkurrenz des Online-Handels bestehen zu können. Im Zentrum stehen die zentralen Themen, die den Handel der Zukunft prägen. So muss vor allem der stationäre Einzelhandel heute mit intelligenten Systemen datenbasiert arbeiten und Methoden übernehmen oder sogar übertreffen, die die großen Online-Marktplätze schon sehr lange und erfolgreich einsetzen. Diesbezüglich spielt auch künstliche Intelligenz im Einzelhandel eine große Rolle. Dabei geht es nicht bloß um Automatisierung und um die Übernahme von Tätigkeiten durch Roboter, sondern in eigentlich allen Handelsfunktionen auch darum, dass Instrumente und Maschinen in der Lage sind, selbst zu lernen und Schlüsse zu ziehen. Dieses wird immer schwieriger, denn unser Einkaufs- und Suchverhalten ändert sich fortwährend. Ein Kunde sollte deswegen im Geschäft intelligente Empfehlungen erhalten, die auch auf seinen bereits bekannten Interessen und Verhaltensmustern beruhen. Gerrit Heinemann zeigt, wie intelligentes Handeln den stationären Einzelhandel in den Innenstädten und in Shopping-Centern retten kann. Der Inhalt•Vom stationären Einzelhandel zum Intelligent Retail•Bedrohungen des stationären Einzelhandels•Basisvoraussetzungen und Erscheinungsformen des Intelligent Retail•Beispiele für intelligenten Einzelhandel der Zukunft•Risiken für Intelligent Retail

A comprehensive analysis of the issues involved in planning for and facilitating successful street commerceStreet commerce has gained prominence in urban areas, where demographic shifts such as increasing numbers of single people and childless'empty nesters,'along with technological innovations enabling greater flexibility of work locations and hours, have changed how people shop and dine out. Contemporary city dwellers are demanding smaller-scale stores located in public spaces that are accessible on foot or by public transit. At the same time, the emergence of online retail undermines both the dominance and viability of big-box discount businesses and drives brick and mortar stores to focus as much on the experience of shopping as on the goods and services sold. Meanwhile, in many developing countries, the bulk of urban retail activity continues to take place on the street, even as new car-oriented shopping centers are on the rise. In light of such trends, street commerce will play an important role in twenty-first-century cities, particularly in producing far-reaching benefits for the environment and local communities.Although street commerce is deeply intertwined with myriad contemporary urban visions and planning goals—walkability, quality of life, inclusion, equity, and economic resilience—it has rarely been the focus of systematic research and informed practice. In Street Commerce, Andres Sevtsuk presents a comprehensive analysis of the issues involved in implementing successful street commerce. Drawing on economic theory, urban design principles, regulatory policies, and merchant organization models, he conceptualizes key problems and offers innovative solutions. He provides a range of examples from around the world to detail how different cities and communities have bolstered and reinvigorated their street commerce. According to Sevtsuk, successful street commerce can only be achieved when the private sector, urban policy makers, planners, and the public are equipped with the relevant knowledge and tools to plan and regulate it.

Real Places. Real Life. Real Seoul. A Local Guide to the Hottest City in Asia What's the best way to tour around a foreign city? Unless you want to pilgrim through the obvious landmarks and take typical vacation shots at tourist restaurants, the best and the safest way would be to get help from a reliable local friend, especially if you plan to explore a newly emerging city in constant change like Seoul. But what if you don't have a reliable friend in Seoul? A Curated Guide: SEOUL, put together by a local editor and expat authors, will gladly be your friend. There's more to Seoul than palaces, bibimbap, K-pop, and soju Authors Robert Koehler, former editor-in-chief of SEOUL magazine, and Hahna Yoon, former editor of Time Out Seoul, have long been introducing Seoul's kaleidoscopic aspects to readers around the globe. Their insights in identifying the hidden gems of the city as well as their social, cultural, historical, and artistic knowledge have already been verified by the readers of their magazines, and Robert Koehler's last book, Seoul Selection Guides: SEOUL, even topped Amazon's Seoul tour guides category. Through this book, the two authors sought to present a selective curation distinguished from the humdrum travel information galore on and offline. Deviating from the beaten paths suggested by every previous Seoul guidebook, they curate lesser known enchantments: time-forsaken back alleys and exclusive local shops. While they don't avoid famous sites altogether, they recommend spots according to their personal experiences rather than popularity, catering to various tastes. From elegantly aged hanok to the hippest clubs in town, the book covers a wide spectrum of interests and preferences. Locals share the very best Asia's hottest metropolis has to offer A Curated Guide: SEOUL is comprised of 10 sections: Neighborhoods, Historic Architecture, Arts & Culture, Dining, Cafés & Teashops, Nightlife, Nature, Shopping, Experiences, and Accommodations. Want to get a rough idea of the huge metropolis and its layout? Warm up with the “Neighborhoods” section exploring the nine trendiest neighborhoods of Seoul. The authors'favorites are Euljiro, where the atmosphere shifts dramatically from day to night, and Seongsu-dong, known as the “Brooklyn of Seoul.” If you want more in-depth stories about life and culture in Seoul, check out the essays and interviews of a local architect, indie musician, chef, coffee expert, and DJ featured in the book. With more than 400 photos of vivid moments in the city, the guide offers a fresh perspective on Seoul for travelers, expatriates, or anyone who is simply curious about the city.

What is the secret to Amazon's success? What does the ecommerce giant have in store for the future? Explore the disruptive new retail strategies of the world's most relentless retailer and gain valuable lessons that can be applied to any business in the ecommerce sector, with original insight from the company as it continues to revolutionize itself even further.The retail industry is facing unprecedented challenges. Across all sectors and markets, retailers are shifting their business models and customer engagement strategies to ensure they survive. The rise of online shopping, and its primary player, Amazon, is at the heart of these changes and opportunities.Amazon's relentless dissatisfaction with the status quo is what makes it such an extraordinary retailer. This book explores whether Amazon has what it takes to become a credible grocery retailer, and as it transitions to bricks and mortar retailing, investigates whether Amazon's stores can be as compelling as its online offering.Exploring the ecommerce giant's strategies, Amazon offers unique insight into how innovations such voice technology, checkout-free stores and its Prime ecosystem, will fundamentally change the way consumers shop.Written by industry leading retail analysts who have spent decades providing research-based analysis and opinion on retail strategy and enterprise technology use in retail, Amazon analyzes the impact these initiatives will have on the wider retail sector and the lessons that can be learned from its unprecedented rise to dominance - as stores of the future become less about transactions and more about experiences.

The retail market in the UK is worth more than £400 billion annually and employs over 3 million workers, while in the US 29 million people create over USD $4 trillion of revenue through the industry. Despite the challenge to establish stores and big-box retailers, there's a rapid increase in the number of retail start-ups and consistent growth in the independent sector. From beard shops and barbers, through cafes and coffee shops, to'retailment'concept stores and boutique consumer-focused experiences, the specialist retail sector is booming. The Retail Start-Up Book provides clear guidance and advice on how to develop a winning retail strategy that seamlessly merges online and offline tactics. Introducing the science of shopping and how to understand customer behaviours and needs, it explores the essential steps of developing a business plan, marketing and promoting a business and advising on buying and visual merchandising. Building on years of retail experience nationally and internationally, in large groups and with independent retailers, The Retail Start-Up Book meticulously provide invaluable practical insights to help new retailers hit the floor running, or more established organizations grow their business and nurture their profits.

FINALIST: Business Book Awards 2020 - Sales and Marketing CategoryAccording to many reports, the physical retail experience is in crisis as more and more consumers shift to internet shopping. Despite this, the majority of global purchases still happen offline, from 90% of sales in the US through to 92% of sales in the UK and 94% in China. The big change is that today's shopper seeks content and advice online before buying in store. Omnichannel Retail celebrates all the advantages of the physical shopping experience, from its sensory selection through to try-before-you buy, and its potential for providing an instant and profitable retail solution, while explaining the imperative of bringing the power of digital and an omnichannel experience to everyday shopping. Connecting the digital customer to the physical customer, Omnichannel Retail delivers a wealth of opportunities for the bricks and mortar store, including an enhanced customer journey, effortlessly tailoring specific products to a particular customer, exploiting surge pricing, upselling lucrative products and above all, building real, and profitable, relationships with your best customers. Based on over thirty years in loyalty marketing, Tim Mason diligently addresses the challenges facing retailers, providing tangible and proven solutions to capitalize on the changing retail landscape.

Autor przeprowadził badania dotyczące zachowań nabywców w przestrzeni wewnątrzsklepowej. Miały one charakter pomiarów fizjologicznych, których przydatność w wyjaśnianiu oddziaływania różnych elementów przestrzeni wewnątrzsklepowej na zachowania nabywców miała zostać określona. Walorem pracy prezentującej wyniki i wnioski z tych badań jest nowatorskie łączenie dorobku ekonomii behawioralnej, psychologii oraz fizjologii. Książka zainteresuje każdego badacza problemu i każdego bywalca przestrzeni wewnątrzsklepowych.

Dieses Buch behandelt die Prinzipien und Aktionsfelder des Store Brand Management, das auf die Etablierung von Einkaufstätten als starke Marken abzielt. Der Autor erläutert dafür grundlegende Begriffe, stellt zentrale Herausforderungen dar und behandelt die spezifischen Ansatzpunkte für die strategische wie operative Markenführungsarbeit des Handels. Einen besonderen Schwerpunkt der Betrachtungen nimmt die Kommunikation am Point-of-Purchase ein. Theoretisch fundiert und mit vielen Strukturierungshilfen wird dabei sowohl der stationäre Handel wie auch der Onlinehandel berücksichtigt. Blickwinkel des Business-to-Customer- und des Business-to-Business-Handels werden integriert. Die verständliche Darstellung der komplexen Zusammenhänge erleichtert dem Studierenden den Zugang zur Materie, regt die weitere Forschung an und bietet auch für die praktische Arbeit im Handelsunternehmen Orientierung.

Markets are at the origin of urban life as places for social, cultural and economic encounter evolving over centuries. Today, they have a particular value as mostly independent, non-corporate and often informal work spaces serving millions of the most vulnerable communities across the world. At the same time, markets have become fashionable destinations for ‘foodies'and middle class consumers and tourists looking for authenticity and heritage. The confluence of these potentially contradictory actors and their interests turns markets into'contested spaces'.Contested Markets, Contested Cities provides an analytical and multidisciplinary framework within which specific markets from Mexico City, Buenos Aires, Santiago de Chile, Quito, Sofia, Madrid, London and Leeds (UK) are explored. This pioneering and highly original work examines public markets from a perspective of contestation looking at their role in processes of gentrification but also in political mobilisation and urban justice.

Por qué unas tiendas venden y otras no en la era digital es una edición actualizada y ampliada del libro más vendido sobre retail en los últimos años, escrita para preparar a los lectores ante los cambios radicales que están sucediendo en el sector del retail y en el escenario de transformación digital. Desde su primera edición lanzada en 2012, ha habido grandes cambios, consolidándose la digitalización, con un ajuste del número y tipología de las tiendas físicas y el lanzamiento de nuevos modelos de negocio, potenciándose la omnicanalidad. Luis Lara y Jorge Mas, destacados expertos en retail con experiencia local e internacional, nos ofrecen una completa actualización, en la que desarrollan un apasionante relato sobre la actualidad del retail y las tendencias de lo que va a pasar en los próximos años. Además, se han mejorado los capítulos dedicados a la gestión del punto de venta y puesto al día el Hall of Fame del retail, es decir, el capítulo dedicado a las frases de los mejores gurús del sector, pues la transformación digital ha alterado la forma de concebir el retail, y se han incorporado nuevos protagonistas. Esta edición cuenta, además, con dos nuevos anexos que serán muy prácticos para los profesionales del retail: los 50 indicadores de gestión más destacados (KPI) y un glosario con los términos más comunes usados en el mundo del retail. En definitiva, este nuevo libro pretende ayudar a empresarios, directivos, emprendedores y estudiantes a entender mejor el funcionamiento del retail actual y del futuro, y prepararles para gestionar las grandes transformaciones que se van a producir.

¿Notas que cada día es más difícil vender o que los clientes están cambiando? Los teléfonos inteligentes, la geolocalización, los comparadores de precios, las facilidades logísticas, la economía colaborativa, etc. han dado más poder a los consumidores. En este contexto, los clientes demandan actitudes, acciones y responsabilidades que están lejos de los procedimientos habituales de las empresas. ¿Sabes cómo dar respuesta? Seas empresa industrial, de servicios o un profesional, es necesario que adaptes tu cultura empresarial al nuevo cliente. ¿Y qué relación tiene todo esto con el mundo del retail, del comercio en el sentido más amplio? Pues que podemos aprovechar ideas que ya están funcionando en el retail para llegar con más facilidad y acierto al cliente. Así lo vio Jacinto Llorca, conferenciante, escritor y consultor de negocio, a partir de su experiencia profesional. Observó factores de éxito y los destiló hasta crear el Código Retail, un compendio de buenas prácticas que se explican de forma ágil a lo largo del libro y se ilustran con casos reales muy interesantes, tanto del mundo analógico como del digital.

This book presents an original methodology for analyzing urban retail systems, addressing the strong retail meltdown (increase in closed corner-shops and dead malls) that is severely affecting cities and suburban areas in Europe and the USA. Taking into account both spatial and regulative aspects, it offers a new approach to retailing and retail spaces developed within the urban planning field. The book describes international case studies together with solutions to the problem of vacant retail spaces, and provides a comprehensive toolbox of guidelines useful to local and regional governments facing the problem of retail meltdown. As such, it is of interest to architects, engineers, urban planners, decision-makers and government representatives. It also provides a valuable methodological reference resource for researchers engaged in this particular field of study.

When Jacob and Megan Brandeis plan to expose a secretive and evil corporation, the fallout threatens to destroy them.Jacob and Megan Brandeis have gotten jobs with the mega-successful, ultra-secretive Store. Seems perfect. Seems safe. But their lives are about to become anything but perfect, anything but safe. Especially since Jacob and Megan have a dark secret of their own. They're writing a book that will expose the Store-a forbidden book, a dangerous book. And if the Store finds out, there's only one thing Jacob, Megan and their kids can do: run for their bloody lives. Which is probably impossible, because the Store is always watching...

The late twentieth century saw rapid growth in consumption and the expansion of retailing and services. This was reflected in the number and type of stores and locations, from regional shopping malls and out-of-town superstores to concept and flagship stores. Retail design became an essential part of its success by creating distinctive brands and formats. However, the economic recession in the developed world and competition for consumer goods from the developing world has led to a re-assessment of the growth-led conventions of the retail industry. In addition, the rapid advance of e-commerce and online shopping has created new challenges for physical stores and the communication and distribution of retail brands. The book will provide students, researchers and practitioners a detailed assessment of retail design, taking a distinctive global approach to place design practice and theory in context. Chapters are devoted to key issues in the visual and structural contribution of design to retail brands and format development, and to the role of design in communication. In the course of the book, the authors engage with problems of convergence between retailing and other services and between the physical and virtual worlds, and also changing patterns of use, re-use and ownership of retail spaces and buildings. Retail Design concerns designers and organisations but also defines its broader contribution to society, culture and economy.

New digital devices enable consumers to ubiquitously access the Internet and inspire them to switch between online and offline channels when shopping – a phenomenon extant research on consumer behavior terms cross-channel shopping. This considerable change in consumer behavior offers great potential for retailers worldwide to strengthen their competitiveness. Today, retail incumbents aspire to integrate their channels to offer compelling switching opportunities among all online and offline channels – an approach we coin cross-channel management. However, addressing cross-channel shoppers may entail a rise in business model complexity which can only be tackled by installing a firm-wide strategic change process. Set against this transformative background, this book offers insight into how firms can overcome said inertia and successfully transform their current channel specific business model to a much more integrated system of online and offline channels. With the help of 71 interviews with top and middle managers in retailing, this book derives a variety of recommendations in the field of cross-channel management for retailers and manufacturers.

Esta obra está enmarcada dentro del Certificado de Profesionalidad COMT0411 Gestión Comercial de Ventas, concretamente desarrollando el módulo formativo MF0503_3 Promociones en espacios comerciales de 70 horas de duración. Los contenidos de la obra se ciñen a los epígrafes especificados para cada unidad didáctica en el RD 1694/2011, de 18 de noviembre. Su facilidad de lectura, la claridad del lenguaje, así como la simplicidad en la exposición de definiciones y contenidos complementados con numerosos ejemplos, ilustraciones y casos prácticos, hacen de la obra un material accesible para cualquier persona que se esté formando en esta área o que simplemente desee ampliar sus conocimientos en merchandising y, más concretamente, en promociones comerciales.

Grand Rapids, Michigan was the center for shopping in western Michigan with department stores, five-and-dimes and more, until the advent of the shopping mall.For decades, downtown Grand Rapids enjoyed a long run in the limelight as the epicenter of shopping in western Michigan. The vibrant Monroe Avenue corridor included three homegrown department stores, several chain department stores, five-and-dime stores, and scores of clothing and specialty retailers. It weathered mother nature, wars, the Great Depression, the advent of neighborhood shopping centers, and civil disturbances--but the one change it could not overcome was the regional shopping mall.