The article addresses the role of critical ethics in technological innovation processes, specifically in the context of the implementation of the Online Mobility platform in Medellin, Colombia. It highlights the persistence of mediations in digitalization processes, both inherited and new, that affect the relationship between citizens and access to government services. It proposes an ethics of technology that includes citizen participation in the design and creation of technological artifacts, with the aim of influencing the exercise of participatory citizenship in electronic governments. The article analyzes the case of the Online Mobility platform of the Traffic Secretariat of Medellin, Colombia, to understand how a new public space mediated by information and communication technologies is configured. It emphasizes that the relationship between citizens and the state in the digitalization of administrative services is completely mediated by various actors, such as private companies, public officials, and intermediaries. Three groups of transitions are mentioned in this process: the "liquidification" of administrative relationships, the transition to digital citizenship, and the reconfiguration of mediations. It is noted that these transitions redefine the relationships between the platform state and the citizen, generating complexities and challenges in state services. In addition, the need for interaction and human intermediation in the use of digital platforms is highlighted. Finally, the importance of building digital governance in this process of transition and transformation is mentioned. This article discusses the importance of digital ethics in the governance of technological developments. It suggests that digital ethics should guide technological developments in a way that allows citizens to shape strategies related to the use of digital technologies. However, it is noted that existing regulations can be a barrier to digital transformation, especially in electronic governments. The need to think about the ethics of design, implementation, and use of technologies, as well as the development of new forms of critical citizenship in relation to the use of new technologies, is emphasized. In addition, it is mentioned that the digitalization of administrative procedures can generate adaptive differences among citizens, highlighting the importance of including citizens' practices in relationship processes with the state. The article analyzes citizen participation in digital transition processes and its relationship with government services. The importance of citizens' critical participation and their ability to adapt or evade prescribed models is highlighted. The influence of regulations on the dematerialization of procedures and the transformation of public space is mentioned. In addition, the impact of technology on social interactions and people's daily lives is discussed. Finally, the role of technological artifacts in the moral analysis of communication technologies is reflected upon. According to Verbeek's philosophical perspective, technological artifacts are not neutral but morally relevant, as they have a sense of agency and participate in our perceptions and actions. Technological artifacts are morally relevant because they create new options for possible actions and affect the way we relate to the world. Ethics plays a critical role in the use of technologies, and it is important to ethically accompany technological innovation. Citizens can intervene in design processes and make decisions regarding the development of technological artifacts. In digital transitions, multiple mediations occur that affect administrative relationships, digital citizenship, and forms of intervention in administrative services. The article analyzes how the Online Mobility platform becomes an intermediary in the relationship between citizens and the state, especially during the pandemic. The platform digitalizes communication and administrative procedures, but also pl [Extracted from the article]