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Total Quality Management (TQM) implementation in an organization is a complex process that involves certain principles focusing on the constructs crucial to the business of an organization. Some of these principles are found to have a direct relationship with human behavior and thus can be said to be crucial for quality culture in an organization. This study recognizes 12 TQM principles from the literature review and expert consultation that are critical to TQM and a structural model of TQM is built with the help of Interpretive Structural Modeling (ISM). Further, the relative influential strength of the identified TQM principles along with their categorization in cause and effect is carried out using the Decision-Making Trial And Evaluation Laboratory Technique (DEMATEL) approach. In the ISM-DEMATEL-based hybrid approach, Policy Management (PM), Daily Work Management (DWM), Cross-Functional Management (CFM), and Human Resource Management (HRM) have emerged as the "Cause". Among these, PM tops the rank in relative influential strength with a value of 5.362, followed by DWM, CFM, and HRM with values of 5.173, 5.122, and 4.551. The other TQM principles like Quality Management (QM), Cost Management (CM), Delivery Management (DM), New Product Development (NPD), Supplier Management (SUM), Manufacturing Management (MM), Dealer Management (DEM), and Customer Management (CUM) were emerged as "Effect". The principles that emerged as "Cause" were found to have a great impact on the principles that emerged as "Effect" and are essential to have successful implementation of TQM in an organization. [ABSTRACT FROM AUTHOR]

Total quality management (TQM) is a management philosophy that focuses on continuous quality improvement across all parts of a company. Its key goals are to satisfy customers and stay in business. As a result, it's critical to identify the elements that lead to successful TQM implementation. This study also proposed a framework that helps organizations in their success. To achieve this goal, various critical success factors (CSFs) that contribute to organizational growth success were identified. The major purpose of this research is to identify critical success factors for TQM implementation in the manufacturing industry. For this aim, the study was deployed from an extensive literature review, and the questionnaire was used as a research instrument to specify the essential CSFs in different manufacturing industries. Around 300 questionnaires were issued to top management of manufacturing enterprises in Sindh Pakistan (both public and commercial sectors). The structured survey received 82 valid responses, which were then analyzed by using factor analysis. Finally, the study's findings highlighted the five CSFs (customer satisfaction, employee involvement, training and education, continuous improvement, employee encouragement, and service quality) as the most important aspects in building an effective framework for successful TQM adoption in manufacturing industries. The findings of this study will assist senior management in the implementation of a TQM program and resource allocation that will produce the greatest results in terms of increased returns and stakeholder value.

Total quality management (TQM) is a systematic management technique for developing a process-driven culture inside an organization to achieve quality and customer and employee satisfaction. TQM has started to impact global business systems, and is extensively regarded as a management "revolution". The implementation of TQM in the industrialized building system (IBS) in Malaysian projects has not been treated in much detail, although it is essential. This research intended to assess TQM adoption in IBS projects and identify how TQM drivers will help to overcome TQM-implementation challenges. This study utilized the mixed method by developing a semi-structured interview and survey, while the respondents were experts from TQM and IBS consulting firms. The content-validity approach was used, depending on 14 interviews and 28 responses to a distributed questionnaire. The findings indicate that TQM adoption of IBS projects is extremely poor. According to experts, local firms are still unable to execute TQM because they are reluctant to implement the TQM system as a strategy implementation across the construction process. Furthermore, according to the content validity ratio (CVR), there was an agreement that TQM would provide substantial benefits to IBS projects, such as offering cooperative associations, excellent communication, enhanced customer gratification, cost reductions, and productivity improvements. This study provided practical evidence of the fact that if the organizations adopted these 23 drivers of TQM they could overwhelm the challenges of TQM implementation in IBS projects. Thus, the stated factors were trustworthy, as indicated in the transcripts of interviews, and relying on the plurality of expert assessments. This study offers a valuable list of challenges and drivers for managers of the projects as guidelines to help them adopt TQM in IBS projects. [ABSTRACT FROM AUTHOR]

Majdi M Alzoubi,1 KS Hayati,1 AM Rosliza,1 AA Ahmad,1 ZM Al-Hamdan2 1Department of Community Health, Faculty of Medicine and Health Sciences, University Putra Malaysia, UPM Serdang, Selangor Darul Ehsan 43400, Malaysia; 2Department of Nursing Management, Faculty of Nursing, Jordan University of Science and Technology, Irbid, JordanCorrespondence: KS HayatiDepartment of Community Health, Faculty of Medicine and Health Sciences, University Putra Malaysia, UPM Serdang, Selangor Darul Ehsan 43400, MalaysiaEmail hayatik@upm.edu.myBackground: Synergistic integration of predictors and elements that determine the success of total quality management (TQM) implementations in hospitals has been the bane of theoretical development in the TQM research area. Thus, this paper aims to offer a systematic literature review to provide a foundation on which research on TQM can be built and to identify the predictors of successful TQM in the health-care context.Materials and methods: A systematic literature survey was adopted in this paper, involving the review of 25 relevant researched articles found in the databases Science Direct, EBSCO, MEDLINE, CINAHL and PubMed.Result: The systematic literature survey reveals five variables to be core predictors of TQM, signifying how important these variables are in the successful implementation of TQM in the health-care context. Also, it is revealed that the identified core predictors have positive effects on an improved health-care system. However, the systematic survey of the literature reveals a dearth of studies on TQM in the health-care context.Conclusion: As TQM has become an important management approach for advancing effectiveness in the health-care sector, this kind of research is of value to researchers and managers. Stakeholders in the health sectors should introduce and implement TQM in hospitals and clinics. Nevertheless, this study has limitations, including that the databases and search engines adopted for the literature search are not exhaustive.Keywords: total quality management, total quality management implementation, health care, commitment, systematic literature review, critical success factors

This research is aimed to analyze TQM model that has been applied in MAN 2 Kota Bogor. This research also tried to find the implemented solution and strategies to enhance the implementation of TQM in MAN 2 Kota Bogor. This study is investigating the phenomenon that occurs in Madrasah environment, according to behavior, perception, motivation, action, etc. Research Object in this study is fundamental behavior that is suspended from the researcher observations, and then this study used qualitative research approaches. But to strengthen the data collected, quantitative approaches are used through survey. This study is explorative study to formulate quality management concept in education institutions of MAN 2 Kota Bogor. Research method used in this study is descriptive explorative and Analytical Network Process (ANP). The research result show that MAN 2 Kota Bogor has been applied TQM gradually. All school components contributed in TQM implementation in MAN 2 Kota Bogor, such as head of school, teachers, administration staff, and all management divisions has their own functions and role. Solutions to the problems appeared based on the priorities are focus on the customers, followed by SOP to all of school activities, sustainability improvement, commitment, management process measurement, and total involvement. The strategies offered to enhance the implementation of TQM in MAN 2 Kota Bogor based on the priorities are human resource empowerment, followed by empowering teacher’s discipline, develop powerful coordination, curriculum preparation, evaluation each semester, and giving trust to teachers.

The study reported in this paper examines how the TQM implementation efforts of a Sri Lankan public hospital were accomplished alongside an attempt to change its culture. The study revealed that the change in the cultural values of the hospital occurred as a result of the implementation of Japanese 5S-based TQM activities. However, it was the democratic leadership and communication of the CEO that functioned as the intermediating factor for this change. The CEO’s personal values created and maintained an ideal type communication with the different employee categories for the successful integration of TQM activities. Further, the study revealed that the selected national cultural values of Sri Lanka did not constrain the democratic leadership values of the CEO.

In service companies, the implementation of total quality management (TQM) is hindered by several barriers. Nevertheless, this study shows that it is possible to overcome these barriers by means of a technique for graphically designing or representing service processes, namely service blueprinting (SB). Particularly, a user-friendly methodological approach, which employs SB, is designed for implementing TQM in service organisations. Finally, an action research is performed for testing the effectiveness of the proposed methodological approach. [ABSTRACT FROM AUTHOR]

The global market place has increasingly become very difficult and competitive for small to medium size businesses. The dimensions of competition are changing on a daily basis and the future is looking very bleak for small businesses. However, the key issue is how small businesses would survive the rat race as big companies consolidate. The paper suggests that the philosophy of TQM provided it is effectively implemented would enable small businesses survive the immense competitive environment called the global market. In addition, a framework for the successful implementation of TQM for the small business is offered. [ABSTRACT FROM AUTHOR]

Due to the growing prominence of total quality management (TQM) in health care, the present study was conducted to identify the set of TQM practices for its successful implementation in healthcare institutions through a systematic review of literature. A research strategy was performed on the selected papers published between 1995 and 2009. An appropriate database was chosen and 15 peer-reviewed research papers were identified through a screening process and were finally reviewed for this study. Eight supporting TQM practices, such as top-management commitment, teamwork and participation, process management, customer focus and satisfaction, resource management, organization behavior and culture, continuous improvement, and training and education were identified as best practices for TQM implementation in any health care setting. The article concludes with a set of recommendations for the future researchers to discuss, develop, and work upon in order to achieve better precision and generalizations. [ABSTRACT FROM AUTHOR]

The provision of leadership by the senior management team in organisations is universally acclaimed by most quality management experts as critical to the successful implementation of total quality management (TQM). However, there is little empirical evidence as to the particular traits of leadership required for successfully leading a TQM programme apart from the all too common suggestion of the need to have top management commitment. Based on a survey of 50 chief executive officers randomly selected from the British National Health Care System, the paper delineates the essential leadership traits for the effective implementation of TQM in a healthcare environment. [ABSTRACT FROM AUTHOR]

This case study deals with the issue of TQM implementation. It demonstrates how TQM can not only help save a company but also make it profitable within a short few years. The results of successful implementation of TQM in this plant resulted in: (1) reduced product returns from over 7% of sales to less than 1%; (2) reduced rework from over 1 million pounds to less than 150 000 pounds; (3) reversed the course from losing sales to gaining sales, customers, products, and profits and, more importantly, helped save this plant from closing. The findings of this case study have many implications for practitioners and academicians. [ABSTRACT FROM AUTHOR]

This paper is mainly directed at identifying the critical quality factors that are absolutely important and essential to a successful TQM implementation process. An objective process of ordering the critical quality factors into a hierarchical structure and (based on the level of majority consensus in returning the quality factor as critical) stratifying the hierarchical structure is presented. This paper has contributed slight improvements to the measurement of the criticality of the quality factors using the comparative criticality index for an organizational performance assessment tool and benchmarking purposes. [ABSTRACT FROM AUTHOR]

This article describes the trends related to corporate social responsibility implementation in Lebanon and assesses the extent to which such an implementation is reinforced or weakened when test factors such as environmental concern, environmental management, and total quality management implementation are introduced.