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5. Virtualising Process Assessments to Facilitate Continual Service Improvement in IT Service Management

Author

Shrestha, Anup, Cater-Steel, Aileen, and Toleman, Mark

Subjects
Computer Science - Computers and Society
Abstract

The IT Service Management (ITSM) industry has defined processes as best practices in the widely-accepted IT Infrastructure Library (ITIL) framework. However, studies on the measurement of ITSM process improvement are scant. Our research addressed the dual problems of the lack of transparency and the need for efficiency in ITSM process assessment. Using the Design Science Research methodology, we developed a Software-mediated Process Assessment (SMPA) approach that enables assessment of ITSM processes. The SMPA approach includes process selection; online survey to collect assessment data; measurement of process capability; and reporting of process improvement recommendations. We implemented a decision support system (DSS) to automate the SMPA approach and evaluated it at two IT service providers. The evaluations indicated that the SMPA approach supports decision-making on process improvements. The findings provided design knowledge of virtualisation in ITSM process assessment and how this may facilitate continual service improvement., Comment: ISBN# 978-0-646-95337-3 Presented at the Australasian Conference on Information Systems 2015 (arXiv:1605.01032)

Published
2016

11. The Role of International Standards to Corroborate Artefact Development and Evaluation: Experiences from a Design Science Research Project in Process Assessment

Author

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark, Rout, Terry, Diniz Junqueira Barbosa, Simone, Series editor, Chen, Phoebe, Series editor, Filipe, Joaquim, Series editor, Kotenko, Igor, Series editor, Sivalingam, Krishna M., Series editor, Washio, Takashi, Series editor, Yuan, Junsong, Series editor, Zhou, Lizhu, Series editor, Mas, Antonia, editor, Mesquida, Antoni, editor, O'Connor, Rory V., editor, Rout, Terry, editor, and Dorling, Alec, editor

Published
2017
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13. The Issue of Reliability in Software Mediated Process Assessments

Author

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark, Rout, Terry, Behari, Suren, Diniz Junqueira Barbosa, Simone, Series editor, Chen, Phoebe, Series editor, Du, Xiaoyong, Series editor, Filipe, Joaquim, Series editor, Kara, Orhun, Series editor, Kotenko, Igor, Series editor, Liu, Ting, Series editor, Sivalingam, Krishna M., Series editor, Washio, Takashi, Series editor, Clarke, Paul M., editor, O'Connor, Rory V., editor, Rout, Terry, editor, and Dorling, Alec, editor

Published
2016
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16. Towards Transparent and Efficient Process Assessments for IT Service Management

Author

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark, Rout, Terry, Junqueira Barbosa, Simone Diniz, Series editor, Chen, Phoebe, Series editor, Cuzzocrea, Alfredo, Series editor, Du, Xiaoyong, Series editor, Filipe, Joaquim, Series editor, Kara, Orhun, Series editor, Kotenko, Igor, Series editor, Sivalingam, Krishna M., Series editor, Ślęzak, Dominik, Series editor, Washio, Takashi, Series editor, Yang, Xiaokang, Series editor, Mitasiunas, Antanas, editor, Rout, Terry, editor, O’Connor, Rory V., editor, and Dorling, Alec, editor

Published
2014
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17. Building a Software Tool for Transparent and Efficient Process Assessments in IT Service Management

Author

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark, Tan, Wui-Gee, Hutchison, David, editor, Kanade, Takeo, editor, Kittler, Josef, editor, Kleinberg, Jon M., editor, Kobsa, Alfred, editor, Mattern, Friedemann, editor, Mitchell, John C., editor, Naor, Moni, editor, Nierstrasz, Oscar, editor, Pandu Rangan, C., editor, Steffen, Bernhard, editor, Terzopoulos, Demetri, editor, Tygar, Doug, editor, Weikum, Gerhard, editor, Tremblay, Monica Chiarini, editor, VanderMeer, Debra, editor, Rothenberger, Marcus, editor, Gupta, Ashish, editor, and Yoon, Victoria, editor

Published
2014
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20. A Tool for IT Service Management Process Assessment for Process Improvement

Author

Shrestha, Anup, Cater-Steel, Aileen, Tan, Wui-Gee, Toleman, Mark, Rout, Terry, Hutchison, David, editor, Kanade, Takeo, editor, Kittler, Josef, editor, Kleinberg, Jon M., editor, Mattern, Friedemann, editor, Mitchell, John C., editor, Naor, Moni, editor, Nierstrasz, Oscar, editor, Pandu Rangan, C., editor, Steffen, Bernhard, editor, Sudan, Madhu, editor, Terzopoulos, Demetri, editor, Tygar, Doug, editor, Vardi, Moshe Y., editor, Weikum, Gerhard, editor, Heidrich, Jens, editor, Oivo, Markku, editor, Jedlitschka, Andreas, editor, and Baldassarre, Maria Teresa, editor

Published
2013
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21. A Decision Support Tool to Define Scope in IT Service Management Process Assessment and Improvement

Author

Shrestha, Anup, Cater-Steel, Aileen, Toleman, Mark, Tan, Wui-Gee, Hutchison, David, editor, Kanade, Takeo, editor, Kittler, Josef, editor, Kleinberg, Jon M., editor, Mattern, Friedemann, editor, Mitchell, John C., editor, Naor, Moni, editor, Nierstrasz, Oscar, editor, Pandu Rangan, C., editor, Steffen, Bernhard, editor, Sudan, Madhu, editor, Terzopoulos, Demetri, editor, Tygar, Doug, editor, Vardi, Moshe Y., editor, Weikum, Gerhard, editor, vom Brocke, Jan, editor, Hekkala, Riitta, editor, Ram, Sudha, editor, and Rossi, Matti, editor

Published
2013
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24. Safety and Quality Within the Healthcare Supply Chain: A Great Unknown.

Author

SMITH, Sean, LANE, Michael, TOLEMAN, Mark, and SHRESTHA, Anup

Abstract

Quality and safety in healthcare have emerged as key factors impacting on both clinical effectiveness and clinical outcomes. While improving the healthcare supply chain has been extensively researched, the impact of the healthcare supply chain on clinical safety has received little attention in the literature, largely due to the complexity of such studies and the involvement of multiple stakeholders. This research proposes an evaluation model using key performance measurements for an electronic procurement system that enables digital transformation of the healthcare supply chain. The model will be tested before and after the introduction of an electronic procurement system in the healthcare supply chain for small and medium sized healthcare providers to provide evidence of both the usefulness of the model itself within industry and to further contribute to the knowledge base. Future use of the model may provide benchmarking and important data and insights to enable enhanced clinical safety in the healthcare supply chain. [ABSTRACT FROM AUTHOR]

Published
2023
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26. A Framework for Understanding the Factors Influencing Pair Programming Success

Author

Ally, Mustafa, Darroch, Fiona, Toleman, Mark, Hutchison, David, editor, Kanade, Takeo, editor, Kittler, Josef, editor, Kleinberg, Jon M., editor, Mattern, Friedemann, editor, Mitchell, John C., editor, Naor, Moni, editor, Nierstrasz, Oscar, editor, Pandu Rangan, C., editor, Steffen, Bernhard, editor, Sudan, Madhu, editor, Terzopoulos, Demetri, editor, Tygar, Dough, editor, Vardi, Moshe Y., editor, Weikum, Gerhard, editor, Baumeister, Hubert, editor, Marchesi, Michele, editor, and Holcombe, Mike, editor

Published
2005
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27. Co‐evolutionary adaptations of Acinetobacter baumannii and a clinical carbapenemase‐encoding plasmid during carbapenem exposure

Author

Zhang, Linyue, primary, Fu, Ying, additional, Zhang, Linghong, additional, Xu, Qingye, additional, Yang, Yunxing, additional, He, Jintao, additional, Leptihn, Sebastian, additional, Loh, Belinda, additional, Moran, Robert A., additional, van Schaik, Willem, additional, Toleman, Mark Alexander, additional, Chen, Qiong, additional, Liu, Lilin, additional, Yu, Yunsong, additional, and Hua, Xiaoting, additional

Published
2022
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29. Extensively drug-resistant New Delhi metallo-β-lactamase-encoding bacteria in the environment, Dhaka, Bangladesh, 2012

Author

Toleman, Mark A., Bugert, Joachim J., and Nizam, Syed A.

Subjects
Enterobacteriaceae -- Identification and classification -- Health aspects -- Genetic aspects -- Research, Beta lactamases -- Health aspects -- Genetic aspects -- Research, Drug resistance -- Health aspects -- Genetic aspects -- Research, Enterobacter -- Identification and classification -- Health aspects -- Genetic aspects -- Research, Health
Abstract

Carbapenemases, bacterial enzymes that typically inactivate most of the β-lactam class of antimicrobial drugs, have emerged rapidly over the past decade (7). These resistance mechanisms are often accompanied by other [...]

Published
2015
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30. Effective phage cocktail to combat the rising incidence of extensively drug-resistant Klebsiella pneumoniae sequence type 16

Author

Martins, Willames M. B. S., primary, Li, Mei, additional, Sands, Kirsty, additional, Lenzi, Michael H., additional, Portal, Edward, additional, Mathias, Jordan, additional, Dantas, Priscila P., additional, Migliavacca, Roberta, additional, Hunter, James R., additional, Medeiros, Eduardo A., additional, Gales, Ana C., additional, and Toleman, Mark A., additional

Published
2022
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31. Complete Genome Sequence of the Virulent Klebsiella pneumoniae Phage Geezett Infecting Multidrug-Resistant Clinical Strains

Author

Loh, Belinda, Zhang, Liwei, Hua, Xiaoting, Yu, Yunsong, Ma, Long, Wang, Xiaoqing, Manohar, Prasanth, Nachimuthu, Ramesh, Martins, Willames M.B.S., Toleman, Mark A., Leptihn, Sebastian, and Putonti, Catherine

Subjects
Whole genome sequencing, Klebsiella pneumoniae, Genome Sequences, Virulence, Biology, biology.organism_classification, Genome, Microbiology, Multiple drug resistance, Bacteriophage, Immunology and Microbiology (miscellaneous), Lytic cycle, Genetics, ORFS, Molecular Biology
Abstract

Geezett was isolated from hospital sewage in Hangzhou, China, and exhibits lytic activity against clinical isolates of the nosocomial pathogen Klebsiella pneumoniae . The bacteriophage is a myovirus and has a double-stranded DNA (dsDNA) genome 50,707 bp long, containing 79 open reading frames (ORFs).

Published
2021

34. Emergence of a new antibiotic resistance mechanism in India, Pakistan, and the UK: a molecular, biological, and epidemiological study

Author

Kumarasamy, Karthikeyan K, Toleman, Mark A, Walsh, Timothy R, Bagaria, Jay, Butt, Fafhana, Balakrishnan, Ravikumar, Chaudhary, Uma, Doumith, Michel, Giske, Christian G, Irfan, Seema, Krishnan, Padma, Kumar, Anil V, Maharjan, Sunil, Mushtaq, Shazad, Noorie, Tabassum, Paterson, David L, Pearson, Andrew, Perry, Claire, Pike, Rachel, Rao, Bhargavi, Ray, Ujjwayini, Sarma, Jayanta B, Sharma, Madhu, Sheridan, Elizabeth, Thirunarayan, Mandayam A, Turton, Jane, Upadhyay, Supriya, Warner, Marina, Welfare, William, Livermore, David M, and Woodford, Neil

Published
2010
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35. Lytic Bacteriophages against Mutidrug-Resistant Klebsiella pneumoniae: Development of an Effective Phage-based Approach to Combat Multidrug Resistance

Author

Martins, Willames, primary, Cino, Juliana, additional, Li, Mei, additional, Lenzi, Michael, additional, Sands, Kirsty, additional, Portal, Edward, additional, Mathias, Jordan, additional, Hassan, Brekhna, additional, Dantas, Priscila, additional, Migliavacca, Roberta, additional, Hunter, James, additional, Medeiros, Eduardo, additional, Gales, Ana, additional, and Toleman, Mark, additional

Published
2021
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38. Digital Transformation of the Healthcare Supply Chain: A Clinical Safety Evaluation Model.

Author

Smith, Sean, Lane, Michael, Toleman, Mark, and Shrestha, Anup

Subjects
MEDICAL supplies, DIGITAL technology, SUPPLY chain management, INFORMATION retrieval, CLINICAL trials
Abstract

The Healthcare Supply Chain (HSC) plays a key role in the safety and quality of healthcare services. A growing awareness of the complexities of the HSC has highlighted the potential usefulness of digital systems to deliver efficiencies which may lead to improved clinical safety. The business benefits of digital transformation of the HSC have been identified however there has been no clear methodology proposed to the author’s knowledge to measure the clinical safety benefits. This study will examine the performance of a Clinical Safety Evaluation Model (CSEM) created to provide healthcare organisations a measure of clinical safety through digital transformation of their supply chain. The CSEM uses an adaptation of the DeLone and McLean Information Success Model blended with proven clinical safety criterion within the healthcare supply chain sphere. The study will provide measures on both the effectiveness of the model and the potential for use of the CSEM in industry application to improve clinical safety. [ABSTRACT FROM AUTHOR]

Published
2022

39. Global emergence of trimethoprim/sulfamethoxazole resistance in stenotrophomonas maltophilia mediated by acquisition of sul genes

Author

Toleman, Mark A., Bennett, Peter M., Bennett, David M.C., Jones, Ronald N., and Walsh, Timothy R.

Subjects
Co-trimoxazole -- Health aspects, Co-trimoxazole -- Research, Gram-negative bacterial infections -- Genetic aspects, Gram-negative bacterial infections -- Causes of, Gram-negative bacterial infections -- Drug therapy
Abstract

Trimethoprim/sulfamethoxazole (TMP/SMX) resistance remains a serious threat in the treatment of Stenotrophomonas maltophilia infections. We analyzed an international collection of 55 S. maltophilia TMP/SMX-sensitive (S) (n = 30) and -resistant [...]

Published
2007

42. ISCR elements: Novel gene-capturing systems of the 21st century?

Author

Toleman, Mark A., Bennett, Peter M., and Walsh, Timothy R.

Subjects
Biological sciences
Abstract

Common regions (CRs) are renamed as ISCR to give a more accurate reflection of their functional properties and they are increasingly linked to mega-antibiotic-resistant regions. The genetic context surrounding ISCRs elements shows that they procure 5' sequences through misreading of the cognate termination sites.

Published
2006

44. The present danger of New Delhi metallo-β-lactamase: a threat to public health

Author

Usman Qamar, Muhammad, primary, S Lopes, Bruno, additional, Hassan, Brekhna, additional, Khurshid, Mohsin, additional, Shafique, Muhammad, additional, Atif Nisar, Muhammad, additional, Mohsin, Mashkoor, additional, Nawaz, Zeeshan, additional, Muzammil, Saima, additional, Aslam, Bilal, additional, Ejaz, Hasan, additional, and A Toleman, Mark, additional

Published
2020
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45. Fate of antibiotic resistant E. coli and antibiotic resistance genes during full scale conventional and advanced anaerobic digestion of sewage sludge

Author

Redhead, Sky, primary, Nieuwland, Jeroen, additional, Esteves, Sandra, additional, Lee, Do-Hoon, additional, Kim, Dae-Wi, additional, Mathias, Jordan, additional, Cha, Chang-Jun, additional, Toleman, Mark, additional, Dinsdale, Richard, additional, Guwy, Alan, additional, and Hayhurst, Emma, additional

Published
2020
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49. Improving ICT Governance

Author

Toleman, Mark, primary, Cater-Steel, Aileen, additional, Kissell, Brian, additional, Chown, Rob, additional, and Thompson, Michael, additional

Published
2009
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