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Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory. The book: - introduces readers to key concepts and issues in quality management - provides an overview of both managerial and critical perspectives on quality management - presents the ′wisdom′ of quality management gurus - documents the way quality is pursued in manufacturing, service and public sector organizations - compares and contrasts hard and soft technologies of quality management - critically reviews the rhetoric of TQM and business process re-engineering (BPR) - examines the consequences of quality on stakeholders - scrutinizes the language of quality management - documents the mundane nature of quality managemnt practices through the use of real life case studies Managing Quality is an up-to-date and student-centered treatment of quality management that will be essential reading for undergraduate students of operations and quality management. It will also be extremely relevant to all MBA students, and useful reading for students of HRM, organization theory and the sociology of organizations.

The'Improving the Quality of Education for All'(IQEA) school improvement project has, over the last ten years, reduced and evaluated a model of development that strengthens the school's ability to provide high quality education for all its pupils by building on existing good practice. The schools within the IQEA network have also provided the setting for a long-term investigation into the processes of school change and the enhancement of student achievement. This book provides many practical staff development activities and gives examples of specific changes which have taken place in IQEA schools, relating both to the progress of students and the professional development of their teachers. These training activities and examples demonstrate that improving the quality of education has many facets, not all of which can be measured and translated into league tables.

Educational institutions have not escaped the influence of the quality movement, and the FE sector in particular is now being actively encouraged to introduce the BSI's quality assurance standard BS5750. Universities and schools are also attracted by a standard which should improve, if not quality itself, then the management of quality. This book presents an overview of the pitfalls and problems of implementing quality standards in education. It explores theoretical issues, such as the relationship between the customer and academic culture. It also has a strong practical theme, looking at the advantages and disadvantages of quality systems, case studies of attempts at implementation and proposals for future developments across the education sector as a whole.