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Process discovery aims to automatically derive process models from historical execution data (event logs). While various process discovery algorithms have been proposed in the last 25 years, there is no consensus on a dominating discovery algorithm. Selecting the most suitable discovery algorithm remains a challenge due to competing quality measures and diverse user requirements. Manually selecting the most suitable process discovery algorithm from a range of options for a given event log is a time-consuming and error-prone task. This paper introduces ProReco, a Process discovery Recommender system designed to recommend the most appropriate algorithm based on user preferences and event log characteristics. ProReco incorporates state-of-the-art discovery algorithms, extends the feature pools from previous work, and utilizes eXplainable AI (XAI) techniques to provide explanations for its recommendations., Comment: 8 pages, 5 figures, 9 references

The business processes of organizations may deviate from normal control flow due to disruptive anomalies, including unknown, skipped, and wrongly-ordered activities. To identify these control-flow anomalies, process mining can check control-flow correctness against a reference process model through conformance checking, an explainable set of algorithms that allows linking any deviations with model elements. However, the effectiveness of conformance checking-based techniques is negatively affected by noisy event data and low-quality process models. To address these shortcomings and support the development of competitive and explainable conformance checking-based techniques for control-flow anomaly detection, we propose a novel process mining-based feature extraction approach with alignment-based conformance checking. This variant aligns the deviating control flow with a reference process model; the resulting alignment can be inspected to extract additional statistics such as the number of times a given activity caused mismatches. We integrate this approach into a flexible and explainable framework for developing techniques for control-flow anomaly detection. The framework combines process mining-based feature extraction and dimensionality reduction to handle high-dimensional feature sets, achieve detection effectiveness, and support explainability. The results show that the framework techniques implementing our approach outperform the baseline conformance checking-based techniques while maintaining the explainable nature of conformance checking. We also provide an explanation of why existing conformance checking-based techniques may be ineffective., Comment: 16 pages, 9 figures, 7 tables, 56 references

Conformance checking is a crucial aspect of process mining, where the main objective is to compare the actual execution of a process, as recorded in an event log, with a reference process model, e.g., in the form of a Petri net or a BPMN. Conformance checking enables identifying deviations, anomalies, or non-compliance instances. It offers different perspectives on problems in processes, bottlenecks, or process instances that are not compliant with the model. Performing conformance checking in federated (inter-organizational) settings allows organizations to gain insights into the overall process execution and to identify compliance issues across organizational boundaries, which facilitates process improvement efforts among collaborating entities. In this paper, we propose a privacy-aware federated conformance-checking approach that allows for evaluating the correctness of overall cross-organizational process models, identifying miscommunications, and quantifying their costs. For evaluation, we design and simulate a supply chain process with three organizations engaged in purchase-to-pay, order-to-cash, and shipment processes. We generate synthetic event logs for each organization as well as the complete process, and we apply our approach to identify and evaluate the cost of pre-injected miscommunications.

Large Language Models (LLMs) are rapidly transforming various fields, and their potential in Business Process Management (BPM) is substantial. This paper assesses the capabilities of LLMs on business process modeling using a framework for automating this task, a comprehensive benchmark, and an analysis of LLM self-improvement strategies. We present a comprehensive evaluation of 16 state-of-the-art LLMs from major AI vendors using a custom-designed benchmark of 20 diverse business processes. Our analysis highlights significant performance variations across LLMs and reveals a positive correlation between efficient error handling and the quality of generated models. It also shows consistent performance trends within similar LLM groups. Furthermore, we investigate LLM self-improvement techniques, encompassing self-evaluation, input optimization, and output optimization. Our findings indicate that output optimization, in particular, offers promising potential for enhancing quality, especially in models with initially lower performance. Our contributions provide insights for leveraging LLMs in BPM, paving the way for more advanced and automated process modeling techniques.

Process mining is a technology that helps understand, analyze, and improve processes. It has been present for around two decades, and although initially tailored for business processes, the spectrum of analyzed processes nowadays is evermore growing. To support more complex and diverse processes, subdisciplines such as object-centric process mining and behavioral pattern mining have emerged. Behavioral patterns allow for analyzing parts of the process in isolation, while object-centric process mining enables combining different perspectives of the process. In this work, we introduce \emph{Object-Centric Local Process Models} (OCLPMs). OCLPMs are behavioral patterns tailored to analyzing complex processes where no single case notion exists and we leverage object-centric Petri nets to model them. Additionally, we present a discovery algorithm that starts from object-centric event logs, and implement the proposed approach in the open-source framework ProM. Finally, we demonstrate the applicability of OCLPMs in two case studies and evaluate the approach on various event logs., Comment: 12 pages, 5 figures

Process mining is shifting towards use cases that explicitly leverage the relations between data objects and events under the term of object-centric process mining. Realizing this shift and generally simplifying the exchange and transformation of data between source systems and process mining solutions requires a standardized data format for such object-centric event data (OCED). This report summarizes the activities and results for identifying requirements and challenges for a community-supported standard for OCED. (1) We present a proposal for a core model for object-centric event data that underlies all known use cases. (2) We detail the limitations of the core model wrt. a broad range of use cases and discuss how to overcome them through conventions, usage patterns, and extensions of OCED, exhausting the design-space for an OCED data model and the inherent trade-offs in representing object-centric event data. (3) These insights are backed by five independent OCED implementations which are presented alongside a series of lessons learned in academic and industrial case studies. The results of this report provide guidance to the community to start adopting and building new process mining use cases and solutions around the reliable concepts for object-centric event data, and to engage in a structured process for standardizing OCED based on the known OCED design space., Comment: 46 pages, 11 figures, report of the OCED working group of the IEEE Taskforce on Process Mining towards the development of a new standard for exchange and storage of object-centric event data

In Business Process Management (BPM), effectively comprehending process models is crucial yet poses significant challenges, particularly as organizations scale and processes become more complex. This paper introduces a novel framework utilizing the advanced capabilities of Large Language Models (LLMs) to enhance the interpretability of complex process models. We present different methods for abstracting business process models into a format accessible to LLMs, and we implement advanced prompting strategies specifically designed to optimize LLM performance within our framework. Additionally, we present a tool, AIPA, that implements our proposed framework and allows for conversational process querying. We evaluate our framework and tool by i) an automatic evaluation comparing different LLMs, model abstractions, and prompting strategies and ii) a user study designed to assess AIPA's effectiveness comprehensively. Results demonstrate our framework's ability to improve the accessibility and interpretability of process models, pioneering new pathways for integrating AI technologies into the BPM field.

Large Language Models (LLMs) have the potential to semi-automate some process mining (PM) analyses. While commercial models are already adequate for many analytics tasks, the competitive level of open-source LLMs in PM tasks is unknown. In this paper, we propose PM-LLM-Benchmark, the first comprehensive benchmark for PM focusing on domain knowledge (process-mining-specific and process-specific) and on different implementation strategies. We focus also on the challenges in creating such a benchmark, related to the public availability of the data and on evaluation biases by the LLMs. Overall, we observe that most of the considered LLMs can perform some process mining tasks at a satisfactory level, but tiny models that would run on edge devices are still inadequate. We also conclude that while the proposed benchmark is useful for identifying LLMs that are adequate for process mining tasks, further research is needed to overcome the evaluation biases and perform a more thorough ranking of the competitive LLMs.

Object-centric event logs, allowing events related to different objects of different object types, represent naturally the execution of business processes, such as ERP (O2C and P2P) and CRM. However, modeling such complex information requires novel process mining techniques and might result in complex sets of constraints. Object-centric anomaly detection exploits both the lifecycle and the interactions between the different objects. Therefore, anomalous patterns are proposed to the user without requiring the definition of object-centric process models. This paper proposes different methodologies for object-centric anomaly detection and discusses the role of domain knowledge for these methodologies. We discuss the advantages and limitations of Large Language Models (LLMs) in the provision of such domain knowledge. Following our experience in a real-life P2P process, we also discuss the role of algorithms (dimensionality reduction+anomaly detection), suggest some pre-processing steps, and discuss the role of feature propagation.

Process mining traditionally relies on input consisting of low-level events that capture individual activities, such as filling out a form or processing a product. However, many of the complex problems inherent in processes, such as bottlenecks and compliance issues, extend beyond the scope of individual events and process instances. Consider congestion, for instance, it can involve and impact numerous cases, much like how a traffic jam affects many cars simultaneously. High-level event mining seeks to address such phenomena using the regular event data available. This report offers an extensive and comprehensive overview at existing work and challenges encountered when lifting the perspective from individual events and cases to system-level events.

In the realm of Business Process Management (BPM), process modeling plays a crucial role in translating complex process dynamics into comprehensible visual representations, facilitating the understanding, analysis, improvement, and automation of organizational processes. Traditional process modeling methods often require extensive expertise and can be time-consuming. This paper explores the integration of Large Language Models (LLMs) into process modeling to enhance the accessibility of process modeling, offering a more intuitive entry point for non-experts while augmenting the efficiency of experts. We propose a framework that leverages LLMs for the automated generation and iterative refinement of process models starting from textual descriptions. Our framework involves innovative prompting strategies for effective LLM utilization, along with a secure model generation protocol and an error-handling mechanism. Moreover, we instantiate a concrete system extending our framework. This system provides robust quality guarantees on the models generated and supports exporting them in standard modeling notations, such as the Business Process Modeling Notation (BPMN) and Petri nets. Preliminary results demonstrate the framework's ability to streamline process modeling tasks, underscoring the transformative potential of generative AI in the BPM field.

Process mining in healthcare presents a range of challenges when working with different types of data within the healthcare domain. There is high diversity considering the variety of data collected from healthcare processes: operational processes given by claims data, a collection of events during surgery, data related to pre-operative and post-operative care, and high-level data collections based on regular ambulant visits with no apparent events. In this case study, a data set from the last category is analyzed. We apply process-mining techniques on sparse patient heart failure data and investigate whether an information gain towards several research questions is achievable. Here, available data are transformed into an event log format, and process discovery and conformance checking are applied. Additionally, patients are split into different cohorts based on comorbidities, such as diabetes and chronic kidney disease, and multiple statistics are compared between the cohorts. Conclusively, we apply decision mining to determine whether a patient will have a cardiovascular outcome and whether a patient will die., Comment: 10 pages, 3 figures, 9 tables, 31 references

ProMoAI is a novel tool that leverages Large Language Models (LLMs) to automatically generate process models from textual descriptions, incorporating advanced prompt engineering, error handling, and code generation techniques. Beyond automating the generation of complex process models, ProMoAI also supports process model optimization. Users can interact with the tool by providing feedback on the generated model, which is then used for refining the process model. ProMoAI utilizes the capabilities LLMs to offer a novel, AI-driven approach to process modeling, significantly reducing the barrier to entry for users without deep technical knowledge in process modeling.

Object-Centric Event Logs (OCELs) form the basis for Object-Centric Process Mining (OCPM). OCEL 1.0 was first released in 2020 and triggered the development of a range of OCPM techniques. OCEL 2.0 forms the new, more expressive standard, allowing for more extensive process analyses while remaining in an easily exchangeable format. In contrast to the first OCEL standard, it can depict changes in objects, provide information on object relationships, and qualify these relationships to other objects or specific events. Compared to XES, it is more expressive, less complicated, and better readable. OCEL 2.0 offers three exchange formats: a relational database (SQLite), XML, and JSON format. This OCEL 2.0 specification document provides an introduction to the standard, its metamodel, and its exchange formats, aimed at practitioners and researchers alike.

The most commonly used open-source process mining software tools today are ProM and PM4Py, written in Java and Python, respectively. Such high-level, often interpreted, programming languages trade off performance with memory safety and ease-of-use. In contrast, traditional compiled languages, like C or C++, can achieve top performance but often suffer from instability related to unsafe memory management. Lately, Rust emerged as a highly performant, compiled programming language with inherent memory safety. In this paper, we describe our approach to developing a shared process mining library in Rust with bindings to both Java and Python, allowing full integration into the existing ecosystems, like ProM and PM4Py. By facilitating interoperability, our methodology enables researchers or industry to develop novel algorithms in Rust once and make them accessible to the entire community while also achieving superior performance., Comment: 22 pages, 6 figures, 7 tables

Recent years have seen the emergence of object-centric process mining techniques. Born as a response to the limitations of traditional process mining in analyzing event data from prevalent information systems like CRM and ERP, these techniques aim to tackle the deficiency, convergence, and divergence issues seen in traditional event logs. Despite the promise, the adoption in real-world process mining analyses remains limited. This paper embarks on a comprehensive literature review of object-centric process mining, providing insights into the current status of the discipline and its historical trajectory.

In recent years, process mining emerged as a proven technology to analyze and improve operational processes. An expanding range of organizations using process mining in their daily operation brings a broader spectrum of processes to be analyzed. Some of these processes are highly unstructured, making it difficult for traditional process discovery approaches to discover a start-to-end model describing the entire process. Therefore, the subdiscipline of Local Process Model (LPM) discovery tries to build a set of LPMs, i.e., smaller models that explain sub-behaviors of the process. However, like other pattern mining approaches, LPM discovery algorithms also face the problems of model explosion and model repetition, i.e., the algorithms may create hundreds if not thousands of models, and subsets of them are close in structure or behavior. This work proposes a three-step pipeline for grouping similar LPMs using various process model similarity measures. We demonstrate the usefulness of grouping through a real-life case study, and analyze the impact of different measures, the gravity of repetition in the discovered LPMs, and how it improves after grouping on multiple real event logs., Comment: 12 pages, 5 figures

Process discovery algorithms learn process models from executed activity sequences, describing concurrency, causality, and conflict. Concurrent activities require observing multiple permutations, increasing data requirements, especially for processes with concurrent subprocesses such as hierarchical, composite, or distributed processes. While process discovery algorithms traditionally use sequences of activities as input, recently introduced object-centric process discovery algorithms can use graphs of activities as input, encoding partial orders between activities. As such, they contain the concurrency information of many sequences in a single graph. In this paper, we address the research question of reducing process discovery data requirements when using object-centric event logs for process discovery. We classify different real-life processes according to the control-flow complexity within and between subprocesses and introduce an evaluation framework to assess process discovery algorithm quality of traditional and object-centric process discovery based on the sample size. We complement this with a large-scale production process case study. Our results show reduced data requirements, enabling the discovery of large, concurrent processes such as manufacturing with little data, previously infeasible with traditional process discovery. Our findings suggest that object-centric process mining could revolutionize process discovery in various sectors, including manufacturing and supply chains.

Process mining, a technique turning event data into business process insights, has traditionally operated on the assumption that each event corresponds to a singular case or object. However, many real-world processes are intertwined with multiple objects, making them object-centric. This paper focuses on the emerging domain of object-centric process mining, highlighting its potential yet underexplored benefits in actual operational scenarios. Through an in-depth case study of Borusan Cat's after-sales service process, this study emphasizes the capability of object-centric process mining to capture entangled business process details. Utilizing an event log of approximately 65,000 events, our analysis underscores the importance of embracing this paradigm for richer business insights and enhanced operational improvements.

In this study, we examine how event data from campus management systems can be used to analyze the study paths of higher education students. The main goal is to offer valuable guidance for their study planning. We employ process and data mining techniques to explore the impact of sequences of taken courses on academic success. Through the use of decision tree models, we generate data-driven recommendations in the form of rules for study planning and compare them to the recommended study plan. The evaluation focuses on RWTH Aachen University computer science bachelor program students and demonstrates that the proposed course sequence features effectively explain academic performance measures. Furthermore, the findings suggest avenues for developing more adaptable study plans.

Business processes may face a variety of problems due to the number of tasks that need to be handled within short time periods, resources' workload and working patterns, as well as bottlenecks. These problems may arise locally and be short-lived, but as the process is forced to operate outside its standard capacity, the effect on the underlying process instances can be costly. We use the term high-level behavior to cover all process behavior which can not be captured in terms of the individual process instances. %Whenever such behavior emerges, we call the cases which are involved in it participating cases. The natural question arises as to how the characteristics of cases relate to the high-level behavior they give rise to. In this work, we first show how to detect and correlate observations of high-level problems, as well as determine the corresponding (non-)participating cases. Then we show how to assess the connection between any case-level characteristic and any given detected sequence of high-level problems. Applying our method on the event data of a real loan application process revealed which specific combinations of delays, batching and busy resources at which particular parts of the process correlate with an application's duration and chance of a positive outcome.

Computer-based scientific experiments are becoming increasingly data-intensive, necessitating the use of High-Performance Computing (HPC) clusters to handle large scientific workflows. These workflows result in complex data and control flows within the system, making analysis challenging. This paper focuses on the extraction of case IDs from SLURM-based HPC cluster logs, a crucial step for applying mainstream process mining techniques. The core contribution is the development of methods to correlate jobs in the system, whether their interdependencies are explicitly specified or not. We present our log extraction and correlation techniques, supported by experiments that validate our approach, enabling comprehensive documentation of workflows and identification of performance bottlenecks., Comment: 12 pages, 8 figures, 3 tables, 9 references

Large Language Models (LLMs) are capable of answering questions in natural language for various purposes. With recent advancements (such as GPT-4), LLMs perform at a level comparable to humans for many proficient tasks. The analysis of business processes could benefit from a natural process querying language and using the domain knowledge on which LLMs have been trained. However, it is impossible to provide a complete database or event log as an input prompt due to size constraints. In this paper, we apply LLMs in the context of process mining by i) abstracting the information of standard process mining artifacts and ii) describing the prompting strategies. We implement the proposed abstraction techniques into pm4py, an open-source process mining library. We present a case study using available event logs. Starting from different abstractions and analysis questions, we formulate prompts and evaluate the quality of the answers.

The analysis of fairness in process mining is a significant aspect of data-driven decision-making, yet the advancement in this field is constrained due to the scarcity of event data that incorporates fairness considerations. To bridge this gap, we present a collection of simulated event logs, spanning four critical domains, which encapsulate a variety of discrimination scenarios. By simulating these event logs with CPN Tools, we ensure data with known ground truth, thereby offering a robust foundation for fairness analysis. These logs are made freely available under the CC-BY-4.0 license and adhere to the XES standard, thereby assuring broad compatibility with various process mining tools. This initiative aims to empower researchers with the requisite resources to test and develop fairness techniques within process mining, ultimately contributing to the pursuit of equitable, data-driven decision-making processes.

The Alpha algorithm was the first process discovery algorithm that was able to discover process models with concurrency based on incomplete event data while still providing formal guarantees. However, as was stated in the original paper, practical applicability is limited when dealing with exceptional behavior and processes that cannot be described as a structured workflow net without short loops. This paper presents the Alpha+++ algorithm that overcomes many of these limitations, making the algorithm competitive with more recent process mining approaches. The different steps provide insights into the practical challenges of learning process models with concurrency, choices, sequences, loops, and skipping from event data. The approach was implemented in ProM and tested on various publicly available, real-life event logs., Comment: 55 pages, 97 figures

Processes tend to interact with other processes and operate on various objects of different types. These objects can influence each other creating dependencies between sub-processes. Analyzing the conformance of such complex processes challenges traditional conformance-checking approaches because they assume a single-case identifier for a process. To create a single-case identifier one has to flatten complex processes. This leads to information loss when separating the processes that interact on some objects. This paper introduces an alignment approach that operates directly on these object-centric processes. We introduce alignments that can give behavior-based insights into how closely related the event data generated by a process and the behavior specified by an object-centric Petri net are. The contributions of this paper include a definition for object-centric alignments, an algorithm to compute them, a publicly available implementation, and a qualitative and quantitative evaluation. The qualitative evaluation shows that object-centric alignments can give better insights into object-centric processes because they correctly consider inter-object dependencies. Findings from the quantitative evaluation show that the run-time grows exponentially with the number of objects, the length of the process execution, and the cost of the alignment. The evaluation results motivate future research to improve the run-time and make object-centric alignments more applicable for larger processes.

Process mining is rapidly growing in the industry. Consequently, privacy concerns regarding sensitive and private information included in event data, used by process mining algorithms, are becoming increasingly relevant. State-of-the-art research mainly focuses on providing privacy guarantees, e.g., differential privacy, for trace variants that are used by the main process mining techniques, e.g., process discovery. However, privacy preservation techniques for releasing trace variants still do not fulfill all the requirements of industry-scale usage. Moreover, providing privacy guarantees when there exists a high rate of infrequent trace variants is still a challenge. In this paper, we introduce TraVaG as a new approach for releasing differentially private trace variants based on \text{Generative Adversarial Networks} (GANs) that provides industry-scale benefits and enhances the level of privacy guarantees when there exists a high ratio of infrequent variants. Moreover, TraVaG overcomes shortcomings of conventional privacy preservation techniques such as bounding the length of variants and introducing fake variants. Experimental results on real-life event data show that our approach outperforms state-of-the-art techniques in terms of privacy guarantees, plain data utility preservation, and result utility preservation.

Predictive process monitoring is a subfield of process mining that aims to estimate case or event features for running process instances. Such predictions are of significant interest to the process stakeholders. However, most of the state-of-the-art methods for predictive monitoring require the training of complex machine learning models, which is often inefficient. Moreover, most of these methods require a hyper-parameter optimization that requires several repetitions of the training process which is not feasible in many real-life applications. In this paper, we propose an instance selection procedure that allows sampling training process instances for prediction models. We show that our instance selection procedure allows for a significant increase of training speed for next activity and remaining time prediction methods while maintaining reliable levels of prediction accuracy., Comment: 25 pages, 1 figure, 13 tables, 47 references. arXiv admin note: substantial text overlap with arXiv:2204.01470

Process discovery aims to learn process models from observed behaviors, i.e., event logs, in the information systems.The discovered models serve as the starting point for process mining techniques that are used to address performance and compliance problems. Compared to the state-of-the-art Inductive Miner, the algorithm applying synthesis rules from the free-choice net theory discovers process models with more flexible (non-block) structures while ensuring the same desirable soundness and free-choiceness properties. Moreover, recent development in this line of work shows that the discovered models have compatible quality. Following the synthesis rules, the algorithm incrementally modifies an existing process model by adding the activities in the event log one at a time. As the applications of rules are highly dependent on the existing model structure, the model quality and computation time are significantly influenced by the order of adding activities. In this paper, we investigate the effect of different ordering strategies on the discovered models (w.r.t. fitness and precision) and the computation time using real-life event data. The results show that the proposed ordering strategy can improve the quality of the resulting process models while requiring less time compared to the ordering strategy solely based on the frequency of activities., Comment: Accepted and to be published in the AIPA2022 workshop https://aip-research-center.github.io/AIPA_workshop/2022/, colocated with ICSOC2022

Process discovery aims to discover models that can explain the behaviors of event logs extracted from information systems. While various approaches have been proposed, only a few guarantee desirable properties such as soundness and free-choice. State-of-the-art approaches that exploit the representational bias of process trees to provide the guarantees are constrained to be block-structured.Such constructs limit the expressive power of the discovered models, i.e., only a subset of sound free-choice workflow nets can be discovered. To support a more flexible structural representation, we aim to discover process models that provide the same guarantees but also allow for non-block structures. Inspired by existing works that utilize synthesis rules from the free-choice nets theory, we propose an automatic approach that incrementally adds activities to an existing process model with predefined patterns. Playing by the rules ensures that the resulting models are always sound and free-choice. Furthermore, the discovered models are not restricted to block structures and are thus more flexible. The approach has been implemented in Python and tested using various real-life event logs. The experiments show that our approach can indeed discover models with competitive quality and more flexible structures compared to the existing approach., Comment: Accepted and published at Enterprise Design, Operations, and Computing: 26th International Conference, EDOC 2022

In process discovery, the goal is to find, for a given event log, the model describing the underlying process. While process models can be represented in a variety of ways, Petri nets form a theoretically well-explored description language and are therefore often used. In this paper, we extend the eST-Miner process discovery algorithm. The eST-Miner computes a set of Petri net places which are considered to be fitting with respect to a certain fraction of the behavior described by the given event log as indicated by a given noise threshold. It evaluates all possible candidate places using token-based replay. The set of replayable traces is determined for each place in isolation, i.e., these sets do not need to be consistent. This allows the algorithm to abstract from infrequent behavioral patterns occurring only in some traces. However, when combining places into a Petri net by connecting them to the corresponding uniquely labeled transitions, the resulting net can replay exactly those traces from the event log that are allowed by the combination of all inserted places. Thus, inserting places one-by-one without considering their combined effect may result in deadlocks and low fitness of the Petri net. In this paper, we explore adaptions of the eST-Miner, that aim to select a subset of places such that the resulting Petri net guarantees a definable minimal fitness while maintaining high precision with respect to the input event log. Furthermore, current place evaluation techniques tend to block the execution of infrequent activity labels. Thus, a refined place fitness metric is introduced and thoroughly investigated. In our experiments we use real and artificial event logs to evaluate and compare the impact of the various place selection strategies and place fitness evaluation metrics on the returned Petri net., Comment: Fundamenta Informaticae, Petri Nets Special Issue 2022

Modern software systems are able to record vast amounts of user actions, stored for later analysis. One of the main types of such user interaction data is click data: the digital trace of the actions of a user through the graphical elements of an application, website or software. While readily available, click data is often missing a case notion: an attribute linking events from user interactions to a specific process instance in the software. In this paper, we propose a neural network-based technique to determine a case notion for click data, thus enabling process mining and other process analysis techniques on user interaction data. We describe our method, show its scalability to datasets of large dimensions, and we validate its efficacy through a user study based on the segmented event log resulting from interaction data of a mobility sharing company. Interviews with domain experts in the company demonstrate that the case notion obtained by our method can lead to actionable process insights., Comment: 36 pages, 17 figures, 1 table, 45 references. arXiv admin note: substantial text overlap with arXiv:2204.04164

Event logs, as viewed in process mining, contain event data describing the execution of operational processes. Most process mining techniques take an event log as input and generate insights about the underlying process by analyzing the data provided. Consequently, handling large volumes of event data is essential to apply process mining successfully. Traditionally, individual process executions are considered sequentially ordered process activities. However, process executions are increasingly viewed as partially ordered activities to more accurately reflect process behavior observed in reality, such as simultaneous execution of activities. Process executions comprising partially ordered activities may contain more complex activity patterns than sequence-based process executions. This paper presents a novel query language to call up process executions from event logs containing partially ordered activities. The query language allows users to specify complex ordering relations over activities, i.e., control flow constraints. Evaluating a query for a given log returns process executions satisfying the specified constraints. We demonstrate the implementation of the query language in a process mining tool and evaluate its performance on real-life event logs.

Process mining methods often analyze processes in terms of the individual end-to-end process runs. Process behavior, however, may materialize as a general state of many involved process components, which can not be captured by looking at the individual process instances. A more holistic state of the process can be determined by looking at the events that occur close in time and share common process capacities. In this work, we conceptualize such behavior using high-level events and propose a new framework for detecting and logging such high-level events. The output of our method is a new high-level event log, which collects all generated high-level events together with the newly assigned event attributes: activity, case, and timestamp. Existing process mining techniques can then be applied on the produced high-level event log to obtain further insights. Experiments on both simulated and real-life event data show that our method is able to automatically discover how system-level patterns such as high traffic and workload emerge, propagate and dissolve throughout the process.

Several decision points exist in business processes (e.g., whether a purchase order needs a manager's approval or not), and different decisions are made for different process instances based on their characteristics (e.g., a purchase order higher than $500 needs a manager approval). Decision mining in process mining aims to describe/predict the routing of a process instance at a decision point of the process. By predicting the decision, one can take proactive actions to improve the process. For instance, when a bottleneck is developing in one of the possible decisions, one can predict the decision and bypass the bottleneck. However, despite its huge potential for such operational support, existing techniques for decision mining have focused largely on describing decisions but not on predicting them, deploying decision trees to produce logical expressions to explain the decision. In this work, we aim to enhance the predictive capability of decision mining to enable proactive operational support by deploying more advanced machine learning algorithms. Our proposed approach provides explanations of the predicted decisions using SHAP values to support the elicitation of proactive actions. We have implemented a Web application to support the proposed approach and evaluated the approach using the implementation.

Constraint monitoring aims to monitor the violation of constraints in business processes, e.g., an invoice should be cleared within 48 hours after the corresponding goods receipt, by analyzing event data. Existing techniques for constraint monitoring assume that a single case notion exists in a business process, e.g., a patient in a healthcare process, and each event is associated with the case notion. However, in reality, business processes are object-centric, i.e., multiple case notions (objects) exist, and an event may be associated with multiple objects. For instance, an Order-To-Cash (O2C) process involves order, item, delivery, etc., and they interact when executing an event, e.g., packing multiple items together for a delivery. The existing techniques produce misleading insights when applied to such object-centric business processes. In this work, we propose an approach to monitoring constraints in object-centric business processes. To this end, we introduce Object-Centric Constraint Graphs (OCCGs) to represent constraints that consider the interaction of objects. Next, we evaluate the constraints represented by OCCGs by analyzing Object-Centric Event Logs (OCELs) that store the interaction of different objects in events. We have implemented a web application to support the proposed approach and conducted two case studies using a real-life SAP ERP system.

In the area of industrial process mining, privacy-preserving event data publication is becoming increasingly relevant. Consequently, the trade-off between high data utility and quantifiable privacy poses new challenges. State-of-the-art research mainly focuses on differentially private trace variant construction based on prefix expansion methods. However, these algorithms face several practical limitations such as high computational complexity, introducing fake variants, removing frequent variants, and a bounded variant length. In this paper, we introduce a new approach for direct differentially private trace variant release which uses anonymized \textit{partition selection} strategies to overcome the aforementioned restraints. Experimental results on real-life event data show that our algorithm outperforms state-of-the-art methods in terms of both plain data utility and result utility preservation.

The discipline of process mining has a solid track record of successful applications to the healthcare domain. Within such research space, we conducted a case study related to the Intensive Care Unit (ICU) ward of the Uniklinik Aachen hospital in Germany. The aim of this work is twofold: developing a normative model representing the clinical guidelines for the treatment of COVID-19 patients, and analyzing the adherence of the observed behavior (recorded in the information system of the hospital) to such guidelines. We show that, through conformance checking techniques, it is possible to analyze the care process for COVID-19 patients, highlighting the main deviations from the clinical guidelines. The results provide physicians with useful indications for improving the process and ensuring service quality and patient satisfaction. We share the resulting model as an open-source BPMN file., Comment: 12 pages, 2 figures, 3 tables, 15 references

Traditional process mining techniques take event data as input where each event is associated with exactly one object. An object represents the instantiation of a process. Object-centric event data contain events associated with multiple objects expressing the interaction of multiple processes. As traditional process mining techniques assume events associated with exactly one object, these techniques cannot be applied to object-centric event data. To use traditional process mining techniques, the object-centric event data are flattened by removing all object references but one. The flattening process is lossy, leading to inaccurate features extracted from flattened data. Furthermore, the graph-like structure of object-centric event data is lost when flattening. In this paper, we introduce a general framework for extracting and encoding features from object-centric event data. We calculate features natively on the object-centric event data, leading to accurate measures. Furthermore, we provide three encodings for these features: tabular, sequential, and graph-based. While tabular and sequential encodings have been heavily used in process mining, the graph-based encoding is a new technique preserving the structure of the object-centric event data. We provide six use cases: a visualization and a prediction use case for each of the three encodings. We use explainable AI in the prediction use cases to show the utility of both the object-centric features and the structure of the sequential and graph-based encoding for a predictive model.