Search

Your search keyword '"Vaas, Lisa"' showing total 390 results
Start Over Author "Vaas, Lisa"
390 results on '"Vaas, Lisa"'

1. When the watchdog is the underdog: in data security, many of the toughest challenges have nothing to do with the bad guys

Author

Vaas, Lisa

Subjects
Company business management, Data security issue, Computer crime, Workers -- Management -- Methods -- Reports, Data security -- Reports -- Methods, Computer crimes -- Control -- Methods -- Reports, Security management -- Methods -- Reports
Abstract

THINK your security staffers are trust-worthy? Competent? Knowledgeable? Listen to a security professional's horror stories, and you might think again. Here's one from Kevin McDonald, executive vice president at managed […]

Published
2008

2. At Last, a Worthy Open-Source Alternative to Oracle

Author

Vaas, Lisa

Subjects
Company market share, DBMS utility, DBMS, EnterpriseDB 2005 (DBMS) -- Product development, EnterpriseDB 2005 (DBMS) -- Market share, Database management systems -- Product development, Database management systems -- Market share, Computer software industry -- Product development, Computer software industry -- Market share
Abstract

People frequently and erroneously allude to the open-source database MySQL as a potential threat to the dominance of the database king, Oracle. It's erroneous because MySQL, good as it is […]

Published
2005

3. MySQL Founders: Kill All the Patents

Author

Vaas, Lisa

Subjects
Product licensing, MySQL AB -- Officials and employees, Computer software industry -- Officials and employees
Abstract

SANTA CLARA, Calif.--The patent wars are red-hot. The OSI (Open Source Initiative) board earlier this month issued a statement condemning open-source license proliferation as 'a significant barrier to open-source deployment.' […]

Published
2005

4. Oracle and SAP to Merge? Oh, Please!

Author

Vaas, Lisa

Subjects
Company acquisition/merger, Oracle Corp. -- Mergers, acquisitions and divestments, SAP SE -- Mergers, acquisitions and divestments, Computer software industry -- Mergers, acquisitions and divestments
Abstract

Adrenaline is a dangerous drug. It can make otherwise intelligent journalists get downright giddy, throwing logic and common sense right out the window if they smell a hot story. I […]

Published
2005

5. IBM: Ascential Buy Will Fill Hole in Information Integration

Author

Vaas, Lisa

Subjects
Company acquisition/merger, Ascential Software Corp. -- Mergers, acquisitions and divestments -- Officials and employees, International Business Machines Corp. IBM Software Group -- Mergers, acquisitions and divestments -- Officials and employees, Computer software industry -- Mergers, acquisitions and divestments -- Officials and employees
Abstract

As onStrategies' analyst Tony Baer puts it, IBM's announcement to buy Ascential Software Corp. for $1.1 billion was clear in hindsight. It means that IBM gets a profitable company plus […]

Published
2005

6. Firebird Frenzy Erupts

Author

Vaas, Lisa

Subjects
64-bit operating system, 32-bit operating system, Operating system, Firebird (Application development software) -- Product information, Operating systems -- Product information -- Product/service Evaluations
Abstract

After comparing what are commonly thought of as the two most common and most popular open-source databases--MySQL and PostgreSQL--I was floored by the amount of mail I received regarding my […]

Published
2004

7. Craig Owes Larry a Big Thank-You

Author

Vaas, Lisa

Subjects
Company acquisition/merger, Oracle Corp. -- Officials and employees -- Mergers, acquisitions and divestments, PeopleSoft Inc. -- Officials and employees -- Mergers, acquisitions and divestments, Computer software industry -- Officials and employees -- Mergers, acquisitions and divestments
Abstract

This Thanksgiving, PeopleSoft customers across the land should bow their heads and remember Larry Ellison, Jeff Henley and Chuck Phillips in their prayers. Why? Think about it: Who has been […]

Published
2003

8. Oracle's Dwight Champions HTML DB

Author

Vaas, Lisa

Subjects
DBMS, DBMS utility, Oracle Corp. -- Product information, Oracle Corp. -- Officials and employees, Database management systems, Computer software industry
Abstract

Oracle Corp.'s new HTML DB software, formerly code-named Project Marvel, will give developers a hosted environment in which to develop applications for the Redwood Shores, Calif., company's namesake database. Some […]

Published
2003

9. The End of IT?

Author

Vaas, Lisa

Subjects
Information technology, Information technology
Abstract

In an article in this month's issue of the Harvard Business Review, author Nicholas Carr claims that, due to technology commoditization, 'IT doesn't matter' as a strategic advantage. 'By now, […]

Published
2003

10. BMC Hones Data Management Tools for DB2

Author

Vaas, Lisa

Subjects
BMC Software Inc. -- Product introduction, SmartDBA Performance Management for DB2 2.5 (DBMS) -- Product introduction, SmartDBA Performance Management for DB2 2.5 (DBMS) -- Design and construction, Computer software industry -- Product introduction
Abstract

BMC Software Inc. is rolling out support for IBM DB2 Universal Database in its SmartDBA data management software family of products, the company announced Monday at the International DB2 Users […]

Published
2003

11. MySQL Getting Souped Up for x86

Author

Vaas, Lisa

Subjects
MySQL AB -- Product information, MySQL (DBMS utility) -- Design and construction, Computer software industry
Abstract

The open-source MySQL database is getting souped up for x86 technology. MySQL AB announced Tuesday that the database has been optimized for Advanced Micro Devices Inc.'s 64-bit Opteron processor, which […]

Published
2003

12. IBM to Ship DB2 Information Integrator

Author

Vaas, Lisa

Subjects
Microcomputer industry, Computer industry, International Business Machines Corp. -- Product introduction, Striva Corp. -- Product introduction, DB2 Information Integrator (Data warehousing software) -- Usage -- Product introduction, Computer software industry -- Product introduction -- Usage, Computer industry -- Product introduction -- Usage
Abstract

IBM will announce general availability of its much-heralded DB2 Information Integrator software on Tuesday, at the same time that Striva Corp. announces that it will extend Information Integrator by enabling […]

Published
2003

13. Bluestream Upgrades XML Database

Author

Vaas, Lisa

Subjects
DBMS utility, DBMS, Bluestream Database Software Corp. -- Product introduction, XStreamDB 3.0 (DBMS) -- Usage, XStreamDB 3.0 (DBMS) -- Design and construction, XStreamDB 3.0 (DBMS) -- Product introduction, Computer software industry, Database management systems -- Usage, Database management systems -- Design and construction, Database management systems -- Product introduction
Abstract

Bluestream Database Software Corp. has released an upgrade to its native XML database that features smoother handling of collaborative content management with XML and binary data. XStreamDB 3.0 has a […]

Published
2003

14. SQL LiteSpeed Slashes Storage Costs

Author

Vaas, Lisa

Subjects
Backup software, DBAssociates -- Product development, SQL LiteSpeed (Backup software) -- Usage -- Product development, Computer software industry -- Product development, Backup software -- Usage -- Product development
Abstract

DBAssociates is rolling out an easier way to back up Microsoft Corp. SQL Server databases. The news comes from Edgewood Solutions LLC, a Merrimack, N.H., consultancy and partner of DBAssociates, […]

Published
2003

15. Database Vendors Embrace 64-Bit

Author

Vaas, Lisa

Subjects
Semiconductor industry, Microprocessor, Upgrading (Computers), Microprocessor upgrade, Advanced Micro Devices Inc. -- Product information -- Product development, Oracle Corp. -- Product development, CA Technologies Inc. -- Product development, AMD Opteron (Microprocessor) -- Usage -- Product information, Central processing units -- Usage -- Product development -- Product information, Computer software industry -- Product information -- Product development, Microprocessors -- Usage -- Product development -- Product information, Semiconductor industry -- Product development -- Product information, Upgrading (Computers) -- Product information
Abstract

Database vendors are all over 64-bit. Oracle Corp. and Computer Associates International Inc. on Tuesday embraced Advanced Micro Devices Inc.'s release of its new 64-bit Opteron chip, with each company […]

Published
2003

16. Databases Ripe for Attacks

Author

Vaas, Lisa

Subjects
CD-ROM catalog, Virus, Database, CD-ROM database, Computer viruses -- 2002 AD -- 2003 AD, Databases -- Crimes against -- 2002 AD -- 2003 AD, Catalogs -- 2003 AD -- 2002 AD
Abstract

The SQL Slammer worm played a major role in a recently reported spike in security incidents during the first three months of 2003. The report, put out by security firm […]

Published
2003

17. Contractor Meat Market

Author

Vaas, Lisa

Subjects
Hiring, Employee selection -- Usage, Temporary employment services -- Usage, Independent contractors -- Employment, Employment services -- Usage -- Employment, Contract labor -- Employment -- Usage
Abstract

Thinking of chucking corporate life for the independent, ever-varied and richly remunerated life of an IT contractor? First, get out a marker, map out and label your skills on your […]

Published
2002

18. The Best Computer Jobs in America

Author

Vaas, Lisa

Subjects
The Best Computer Jobs in America (Book), Books -- Book reviews
Abstract

You sit in job interview after job interview, chirping away about your mastery of C++ or Java or Cisco routers or whatever, but what you really want to do is […]

Published
2002

19. Cashing in on smarts

Author

Vaas, Lisa

Subjects
Educational/training software, Technology application, Saba Software Inc. -- Product information -- Technology application, Learning Management System (Educational/training software) -- Usage -- Product information, Computer software industry -- Product information, Instructional materials industry -- Product information, Employee training -- Product information, Educational software -- Usage -- Product information
Abstract

An excel spreadsheet. a pad of paper and a Bic pen. And a total of seven-count 'em, seven-disconnected systems containing training information. Is this any way to keep track of […]

Published
2002

20. Cutting the fat from CRM implementation - Enterprises find ways to keep deployment costs from gobbling up their budgets

Author

Vaas, Lisa

Subjects
Customer relationship management, Company business management, Systems management, Station Casinos Inc. -- Management, Computer organization, Customer relationship management -- Management, Hotels and motels -- Management -- United States
Abstract

When Marshall Andrew eyeballed multi million-dollar price tags for CRM implementation two years ago, one thing occurred to the vice president of IT at Station Casinos Inc.: You'd need a […]

Published
2002

22. 2001 Takes toll on IT budgets

Author

Moad, Jeff, Vaas, Lisa, and Hicks, Matt

Subjects
Company business management, Information technology, Company financing, Market trend/market analysis, FedEx Corp. -- Management -- Forecasts and trends -- Finance, META Group Inc. (Stamford, Connecticut) -- Forecasts and trends -- Finance -- Management, Information systems -- Forecasts and trends, Information technology -- Finance -- Forecasts and trends
Abstract

While many IT executives noticed the economy slowing and recognized the need to rein in technology spending long before Sept. 11, the uncertainty resulting from the terrorist attacks in New […]

Published
2001

23. Networking skills still crucial

Author

Vaas, Lisa

Subjects
Network capacity management, Network management device, Company business management, Network management, Bank One Corp. -- Officials and employees -- Management, Computer networks -- Management, Information networks -- Management, Network management systems
Abstract

A healthy appetite for acquisitions has given Bank One Corp. a new hunger. Like a lot of enterprises, it now has an urgent need for many network engineers to help […]

Published
2001

24. Keeping air force flying high - Re-engineered system to boost responsiveness

Author

Vaas, Lisa

Subjects
Defense industry, Military application, Software quality, United States. Air Force, Telecommunication systems, Software, Aircraft industry, Defense industry
Abstract

Now is the time when the U.S. Air Force should be ready to fly at a moment's notice-not mired in outdated legacy code. Unfortunately, like many government agencies, the Air […]

Published
2001

25. e-Live and well - Living, breathing instructors are back in e-learning picture

Author

Vaas, Lisa

Subjects
Government systems management, United States. Internal Revenue Service -- Services, Employee training -- Services
Abstract

Life was so much simpler for e-learning pioneers like Patricia McCormick before the non-IT people showed up. It used to be that the Internal Revenue Service School of Information Technology […]

Published
2001

26. Navigating sea of paperwork - Independents need help tracking taxes, payments

Author

Vaas, Lisa

Subjects
Company business management, Outsourcing, Contracts -- Management, Outsourcing -- Management
Abstract

Quarterly taxes, social security payments, invoice preparation and settlement, health care and dental program payments, 401(k) payments. Hey, nobody said being an IT contractor was all fun and games, now […]

Published
2001

27. IT paper chase - As layoffs loom, ITers look to upgrade and certify their skills

Author

Vaas, Lisa

Subjects
Industry hiring, MIS, Management information systems -- Employment, Computer industry -- Employment
Abstract

Is your IT certificate worth the paper it's printed on? It depends on whom you ask. James Kotwicki, for one, thinks his prove that he's got pluck. Kotwicki has an […]

Published
2001

28. Telecom trades - Arbinet thrives by giving flexibility to buyers and sellers of voice capacity

Author

Vaas, Lisa

Subjects
Electronic commerce, Cable television/data services, Online information service, Online services, Business-to-business exchange, Company service introduction, Arbinetthexchange Inc. -- Services -- Product introduction -- Service introduction, Business to business exchanges, Electronic commerce -- Services -- Product introduction, Online information services -- Services -- Product introduction -- Service introduction, Online services -- Services -- Product introduction -- Service introduction, Information services -- Services -- Product introduction -- Service introduction
Abstract

Psst. want to buy or sell some telecom routing capacity? For you buyers: today only, real cheap. For you sellers: Don't worry, it's all anonymous. Nobody's going to tell your […]

Published
2001

29. Finding pros for IT security - E-biz demand for experts far exceeds supply

Author

Vaas, Lisa

Subjects
Company business management, Data security issue, Outsourcing, Market trend/market analysis, Computer services industry, Data security -- Services -- Forecasts and trends -- Usage, Computer services industry -- Usage -- Services -- Forecasts and trends, Outsourcing -- Management -- Services -- Usage, Computers -- Services
Abstract

Soured economy or no, you still have to have the skills of a sleuth to find information security professionals. How bad is the dearth? Lee Kushner, CEO and founder of […]

Published
2001

30. Testing the new IT job pool - More resumes, but how qualified?

Author

Vaas, Lisa

Subjects
Government regulation, Company business management, Information technology, Layoff, Layoffs -- Laws, regulations and rules -- Usage, High technology industry -- Employment -- Usage -- Laws, regulations and rules, Information technology -- Usage -- Employment, Visas -- Laws, regulations and rules -- Usage, Employee recruitment -- Management -- Usage -- Laws, regulations and rules, Employee training -- Management -- Laws, regulations and rules -- Usage
Abstract

Swim OK LLC, with a whopping four employees, is small fry. But the Web design company made a surprisingly big splash early last month when it put out an ad […]

Published
2001

32. A Tale Of E-biz Survivors - Students at MIT's Sloan School pick e- winners

Author

Vaas, Lisa

Subjects
Electronic commerce, Cable television/data services, Company systems management, Online services, Enron Creditors Recovery Corp. -- Achievements and awards -- Information management, Massachusetts Institute of Technology. Alfred P. Sloan School of Management -- Achievements and awards -- Information management, Electronic commerce -- Achievements and awards, Gas transmission industry -- Achievements and awards -- Information management, Online services -- Achievements and awards, Gas industry -- Achievements and awards -- Information management
Abstract

Revenge is sweet. A year ago, Old Economy stalwarts like $100.7 billion Enron Corp. were ridiculed for their slow pace in moving to embrace e- business. Today, those same companies […]

Published
2001

33. Disability laws take flight - Regulations make Web sites be more accessible

Author

Vaas, Lisa

Subjects
Government regulation, Cable television/data services, Company business management, World Wide Web, Online services, Government contract, Bell Helicopter Textron Inc. -- Case studies -- Laws, regulations and rules -- Management, Aircraft industry -- Management -- Case studies, Online services -- Laws, regulations and rules -- Case studies, Flying-machines -- Case studies, World Wide Web -- Laws, regulations and rules -- Case studies, Disabled persons -- Laws, regulations and rules -- Case studies, Public contracts -- Management -- Case studies
Abstract

Helicopter pilots the world over fly in fear of the dreaded Jesus Nut. A part on all rotor-powered craft, the Jesus Nut is so critical that, if it were ever […]

Published
2001

34. P2P ascends to new prominence

Author

Vaas, Lisa

Subjects
Company business planning, MIS, Market trend/market analysis, Microcomputer industry, Computer industry, Peer to peer computing -- Planning -- Forecasts and trends, Computer industry -- Planning -- Forecasts and trends, Management information systems -- Planning -- Forecasts and trends
Abstract

There's nothing new about peer-to-peer networking. Indeed, the Internet fundamentally is P2P. Packet switching-a P2P technology that breaks a message into smaller packets, which are then transmitted over the network […]

Published
2000

35. P2P gets jury of its peers - Testers say it has a place in enterprise

Author

Vaas, Lisa

Subjects
Company business planning, MIS, Microcomputer industry, Computer industry, American Century Investments Inc. -- Planning -- Services, WorldStreet Corp. -- Services -- Planning, Peer to peer computing -- Services, Computer industry -- Planning -- Services, Management information systems -- Services -- Planning
Abstract

Do you have P2P jitters? Is all the talk about peer-to-peer sending frigid, lack-of-control, lack-of-security, lack-of-standards shivers down your spine? Stop fretting. P2P is about a lot more than the […]

Published
2000

36. Interns require real jobs - And it's managers' job to find challenging tasks

Author

Vaas, Lisa

Subjects
MIS, Company business management, Microcomputer industry, Computer industry, Training services, FedEx Express -- Management, Motorola Solutions Inc. -- Management, Computer industry -- Management, Management information systems -- Management
Abstract

Meet Huei Shuan Liu, a Simmons College junior with a double major in computer science and biochemistry, a former Motorola Inc. C++ programming intern, and the president of two Simmons […]

Published
2000

37. Customer privacy lockdown - E-biz pushes to shield customer data

Author

Vaas, Lisa

Subjects
Electronic commerce, Online shopping, Cable television/data services, Company business management, Online services, Privacy issue, Supergo Bike Shops -- Management, Online shopping -- Management, Electronic commerce -- Management, Privacy, Online services -- Management, Home shopping
Abstract

No way, nohow. not for love nor money. Not for rent, not for sharing, not for sale. Customer data collected by online bike shop Supergo.com is safer than a ten-speed […]

Published
2000

38. Temporarily insane from finding IT temps? : If procuring or managing temps is driving you nuts, add-on apps can help

Author

Vaas, Lisa

Subjects
Industry hiring, Cable television/data services, New technique, Information technology, Online services, Market trend/market analysis, Online employment search service, eLance Inc. -- Services -- Forecasts and trends -- Recruiting, Information technology -- Recruiting -- Services, Online services -- Services -- Forecasts and trends, Employment services -- Forecasts and trends, New products -- Forecasts and trends
Abstract

Jack Benson's head often spins. Take right now, for instance: Benson, the boss at Ammonet Web Sites a Zurich, Switzerland, Web hosting and design company with four employees that specializes […]

Published
2000

39. Failing Grades - H-1B fees fail to lessen reliance on imported IT skills

Author

Vaas, Lisa

Subjects
Government regulation, Industry hiring, Market trend/market analysis, Information systems -- Forecasts and trends -- Laws, regulations and rules, Emigration and immigration law -- Laws, regulations and rules -- Forecasts and trends, Data processing personnel -- Recruiting
Abstract

In September 1998, when big IT employers such as Oracle Corp. and Sun Mi cro systems Inc. were pushing for a substantial increase in the number of H-1B visas to […]

Published
2000

40. What H-1B bill will come out ahead?

Author

Vaas, Lisa

Subjects
Government regulation, Information systems -- Employment -- Laws, regulations and rules, Immigrants -- Employment -- Beliefs, opinions and attitudes -- Training, Data processing personnel -- Training -- Beliefs, opinions and attitudes -- Employment
Abstract

One thing's for sure about the current laws governing H-1B visas: It's hard to find anyone who's happy with them. IT employers are unhappy because they want the annual 115,000 […]

Published
2000

41. Putting pedal to the metal - Speed demon Terrell helps drive GM's e- business

Author

Vaas, Lisa

Subjects
Electronic commerce, Cable television/data services, Company executive, Online services, Online information service, Motors Liquidation Co. -- Services -- Product development, Electronic commerce -- Usage -- Services -- Product development, Online information services -- Usage -- Product development -- Services, Online services -- Product development -- Services -- Usage, Information services -- Usage -- Product development -- Services
Abstract

Slow. gray. mind- bogglingly humongous. Those are some words that pop up when you try to imagine $176.5 billion General Motors Corp. moving into the frantic high-speed lane of e-business. […]

Published
2000

42. How to beat the odds - Net economy opens frontiers for women unafraid of risks

Author

Vaas, Lisa

Subjects
Company business management, Market trend/market analysis, Women -- Management -- Forecasts and trends, Information systems -- Forecasts and trends, Technology -- Management -- Forecasts and trends, Career development -- Management -- Forecasts and trends, Women in technology -- Management -- Forecasts and trends
Abstract

Three years ago, a gifted math student enrolled in a high school computer programming course. After two weeks, she quit. Why? She was the only girl in a roomful of […]

Published
2000

43. Security checkup - One bank's experience at having its e-biz links poked, prodded, scanned

Author

Vaas, Lisa

Subjects
Industry trend, Management issue, Data security issue, Network management, Data security -- Management, Computer networks -- Management
Abstract

It's a friday morning in mid-July. At a New England bank, the vice president of IT-who wishes to be identified only as Colleen-is anxiously waiting to receive the results of […]

Published
2000

44. Building in security before the audit

Author

Vaas, Lisa

Subjects
Application installation/distribution software, Company business planning, Company business management, Data security issue, Application development software, OpenCOLA Inc. -- Management, Computer software industry -- Management -- Planning, Data security, Program development software -- Planning
Abstract

Cory Doctorow isn't waiting for a security audit to tell him his peer- to-peer intelligent search agent is turning people's laptops into open books, dishing out files to every hustler […]

Published
2000

45. Bridging gaps offshore - Face time boosts a project's chance of success

Author

Vaas, Lisa

Subjects
Company business planning, Information technology, Market trend/market analysis, Outsourcing, Cognizant Technology Solutions Corp. -- Services -- Forecasts and trends -- Planning, Hewitt Associates L.L.C. -- Planning, Employment -- Forecasts and trends, Information technology -- Employment -- Services -- Planning, Outsourcing -- Services -- Planning -- Employment
Abstract

Leaping national borders in search of technology talent is a tried-and- true tool of U.S. business, but the physical separation that goes with it has often worked against the goals […]

Published
2000

46. Trimming the retraining tuition bill

Author

Vaas, Lisa

Subjects
Cable television/data services, Company business management, Online services, Market trend/market analysis, Training services, THINQ Learning Solutions Inc. -- Services -- Forecasts and trends -- Management, Online services -- Services, Employee training -- Management -- Forecasts and trends
Abstract

Why would a corporation spend time building training programs, when it could just hire skills? The reason is that IT pros nowadays are so precious. And you can't make money […]

Published
2000

47. Fast train to hot web skills - Bullet training targets skills gaps to get IT work forces ready to hit the Net

Author

Vaas, Lisa

Subjects
Company business management, Market trend/market analysis, Training services, Automatic Data Processing Inc. -- Management -- Forecasts and trends, Employee training -- Management -- Forecasts and trends
Abstract

Automatic Data Processing Inc.'s Sara Wertheim is in a hurry. What's the rush? She's got 16 weeks to turn 11 mainframe programmers into skilled Web application and architecture developers. Those […]

Published
2000

48. Wanted: proof of expertise

Author

Vaas, Lisa

Subjects
Cable television/data services, Company business planning, Company business management, Online services, Kurion Inc. -- Management, Online services -- Management -- Services -- Planning
Abstract

Kurion Inc., like so many others, is a hungry dot-com, ready to gobble up technology talent. 'If you're not in my market, I wish you well,' said J.T. Keating, CEO […]

Published
2000

49. Crunching at web speed - Got 120 million forms to process? Web-based work analysis gets data centers deployed faster

Author

Vaas, Lisa

Subjects
Company business planning, Contract agreement, Business application suite, Technology application, Business management software, Company product planning, Metier Ltd. -- Product information -- Contracts, Lockheed Martin Corp. -- Contracts, United States. Census Bureau -- Contracts -- Technology application -- Planning, WorkLenz (Business management software) -- Usage -- Product information, Computer software industry -- Product information -- Contracts, Management -- Product information, Integrated software -- Product information -- Usage, Census -- Planning -- Product information, Business management software -- Product information -- Usage
Abstract

It's one thing to have uncle Sam knock on your door, thrust a census form at you and stay on your doorstep until you've answered all his questions. It's quite […]

Published
2000

50. Hope lights up help desk - Dead-end job now offers chance for IT success

Author

Vaas, Lisa

Subjects
Support services, Cable television/data services, Company business planning, Customer service, Help desk services, Online services, Company personnel management, Verizon Business Network Services Inc. -- Human resource management, Online services -- Planning, Customer service -- Planning
Abstract

Oh, woe,' cry the wraiths in the help desk dungeon, where neither light nor decent pay nor chance of promotion has ever penetra ted the gloom. For years, help desks […]

Published
2000

Catalog

Books, media, physical & digital resources
See catalog results