Gonzales, Katerina R., Roop, Heidi A., Rozance, Mary Ann, Grodnik‐Nagle, Ann, Purnell, Danielle, Rack, Marieke, and Branam, Easton
Water utility crews, including those who perform system maintenance and operations at drinking water, wastewater, and stormwater utilities, are experiencing the impacts of changing rainfall characteristics first‐hand. These frontline crews have relevant, experiential knowledge about changing climate‐related risks and adaptation needs that, to date, are not included in utilities' strategic climate planning or implementation efforts, resulting in critical knowledge systems and action gaps. In this co‐production case study with Seattle Public Utilities (SPU), a municipal public water utility in Washington State, we use surveys and interviews to document barriers and opportunities for frontline crew engagement to enhance SPU's climate adaptation strategies to extreme rainfall. We find that 66% of crew workers perceive changes to rainfall intensity over the past decade and 59% report responding more to rainfall‐related issues. These frontline crews are coping with changes in extreme precipitation by increasing preventative maintenance, working overtime during major storm events, and doing more pre‐storm planning and preparation. Crews identified several aspects limiting their ability to respond to and prepare for extreme rainfall. To enhance their adaptive capacity, crews documented needs for infrastructure improvement, workforce facilities improvement, increased access to appropriate personal protective equipment, improved communication and coordination across the utility, and enhanced workforce capacity, including increased staff numbers. Findings suggest that for more effective, equitable, and responsive climate adaptation, water utilities should explicitly solicit and include crews' knowledge and lived experiences in adaptation planning while prioritizing strategies that enhance frontline crews' capacity and working conditions as a form of reciprocal action. Plain Language Summary: This study engaged frontline crews at Seattle Public Utilities (SPU) to understand and inform how future frontline workforce engagement can be integrated in adaptation planning and investments including frontline crew engagement as a necessary part of a robust and equitable climate adaptation planning. Water utility crews are frontline workers because they may be directly exposed to climate impacts where they work. These frontline workers experience climate change impacts, including heavier rainfall, firsthand. This exposure has implications for climate equity. In Seattle, Washington, the City has made equity plans, community engagement plans, and climate action and adaptation plans, yet to‐date none of them explicitly include frontline workers' knowledge, experiences, or exposure as critical to understanding and managing climate change. Frontline workers are not just impacted by climate‐amplified hazards, but they are also implementers of climate adaptation strategies. These workers hold experience‐based knowledge about the effective management of water utility systems and knowledge of current climate adaptation strategies. This study, through direct frontline worker engagement, explores how water utilities can intentionally include crews' on‐the‐ground perspectives in adaptation efforts and invest in increasing workers' ability to adapt as part of reciprocity for incorporating their experiential knowledge into climate adaptation planning and action. Key Points: Water utility crews have experiential knowledge about climate risks that is often not integrated in utilities' climate adaptation effortsCrews managing utility assets like stormwater infrastructure already perceive that climate change is deteriorating their working conditionsIntegrating crew knowledge into strategic planning while enhancing crews' capacity is important for equitable adaptation in the water sector [ABSTRACT FROM AUTHOR]