Search

Organizational citizenship behavior (OCB) is vital for continuous organizational growth and development. OCB also plays an evident role in advancing the quality of health care services and practicing OCB in hospitals can be useful. Although OCBs’ contributing factors have been studied in Jordan in earlier researches, the utilization of OCB in health sector is still a new topic. Therefore, this article aimed to investigate the impact of employees’ gender and age on OCB at Jordanian governmental hospitals using a fuzzy approach. A convenient sample of 126 employees working in three main governmental hospitals in the north of Jordan has been taken. The collected data include linguistic terms that suffer from uncertainty which, in turn, cannot be dealt with traditional numerical values. This study indicates that gender impact on OCB has statistically significant differences at α = .05 in favor of males with the total score of 0.011% as far as altruism, courtesy, and civic virtue are concerned. Similarly, the effect of age factor on OCB is statistically significant differences at α = .05 in relation to courtesy, sportsmanship, and civic virtue with the total score of 0.27%. Finally, the results provide baseline data for further studies that may pay more attention toward employees’ demographics in OCB. This study can support mangers and leaders holding dominant positions in public sector health care organizations.

BACKGROUND Organizational justice (OJ) is important for organizational success; it reflects employee perceptions of fair treatment. OJ promotes employee retention and work engagement toward high performance. Organizational citizenship behavior (OCB) is a discretionary behavior, describing how employees contribute to a smoother organizational performance. OCB enhances employee satisfaction, quality of care, patients' satisfaction with hospital performance, and the use of best hospital practices. Moreover, OJ increases employee satisfaction and is perceived as a factor that encourages workers to go "above and beyond" their responsibilities, while avoiding OCB in the workplace may reduce awareness of justice. Previous efforts have shown that perceptions of a just workplace promoted OCB at different industrial companies. Still, few studies have investigated this relationship in hospitals. OBJECTIVES This study addressed this gap by investigating the significant relationships of OJ and OCB in a large Jordanian hospital. METHODS A fuzzy approach to Pearson's correlation was applied to test the formulated hypothesis, with an aim to better understand causal correlation of vague data. RESULTS A statistically significant, positive correlation existed between OJ and OCB. Maximum correlations existed between distributive justice and altruism, procedural justice, courtesy, and interactional or interpersonal justice and conscientiousness. This study showed that procedural justice was the best predictor of OCB. CONCLUSION This study revealed a correlation between OJ and OCB, reflecting the diversity of these correlation relationships, which can help decision makers to form their strategic plans.

Supplemental Material, Responses_to_Editor's_Comments for The Impact of Employees’ Gender and Age on Organizational Citizenship Behavior Using a Fuzzy Approach by Wajdee Mohammadkair Ebrheem Ajlouni, Gurvinder Kaur and Saleh Ali Alomari in Social Science Computer Review

This paper aims to investigate impact of employees’ gender on OCB as per the employees’ perception in Jordanian governmental hospitals. A convenient sample of 126 employees working in the three main governmental hospitals in north of Jordan has been taken for the purpose of this study. The collected data includes linguistic terms that suffer from uncertainty which, in turn, cannot be dealt with traditional numerical values. The result prove that gender impact on OCB has shown statistically significant differences at (α=0.05) as far as altruism, courtesy, and civic virtue are concerned; and this variable stands in favor of males with the total score of 0.011%. Similarly, as far as the effect of age factor on OCB is concerned, there have been statistically significant differences at (α=0.05) in relation to courtesy, sportsmanship, and civic virtue with the total score of 0.27%. Finally, the results provide a baseline data for further studies which may contribute more significant in the field of OCB.