1. Working experience is not a predictor of good communication: Results from a controlled trial with simulated patients
- Author
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Helge Klaus‐Peter Heil, Kirstin Vach, Götz Fabry, Johan P. Woelber, Norbert Struß, Anne Brigitte Kruse, Waltraud Silbernagel, and Petra Ratka-Krüger
- Subjects
medicine.medical_specialty ,Students, Medical ,020205 medical informatics ,media_common.quotation_subject ,education ,Dentists ,Empathy ,02 engineering and technology ,Simulated patient ,Education ,law.invention ,03 medical and health sciences ,0302 clinical medicine ,Randomized controlled trial ,law ,Intervention (counseling) ,0202 electrical engineering, electronic engineering, information engineering ,medicine ,Humans ,Conversation ,TUTOR ,General Dentistry ,Education, Dental ,Daily routine ,media_common ,computer.programming_language ,Communication ,030206 dentistry ,Work experience ,Physical therapy ,Clinical Competence ,Psychology ,computer - Abstract
INTRODUCTION The importance of good communication in dentistry is proven in terms of both medical satisfaction and patient-related recovery and prevention. The present work deals with the comparison of communicative abilities and the communicative self-assessment of licensed dentists as well as students of dentistry with special emphasis on the influence of the treatment experience. MATERIALS AND METHODS A total of 34 dentists (experimental group) with an average work experience of 16 years and 36 students (control group) with an average of 1.4 years of treatment experience were included. In addition to a tutor, four types of simulation patients with standardised trained roles (anxious, critical, dissatisfied and difficult to motivate) were used to create reproducible conversations. The self-assessment and evaluation of the conversation took place by completing questionnaires. Here, an introductory questionnaire was distributed to the participants prior to the conversation and another one after intervention. Whilst the tutors completed their survey during the intervention, the simulation patients answered their questions after the conversation. RESULTS The results showed that the dentists rated their own communication skills significantly higher than the students for anxious (P
- Published
- 2019