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In this paper, we address the "black-box" problem in predictive process analytics by building interpretable models that are capable to inform both what and why is a prediction. Predictive process analytics is a newly emerged discipline dedicated to providing business process intelligence in modern organisations. It uses event logs, which capture process execution traces in the form of multi-dimensional sequence data, as the key input to train predictive models. These predictive models, often built upon deep learning techniques, can be used to make predictions about the future states of business process execution. We apply attention mechanism to achieve model interpretability. We propose i) two types of attentions: event attention to capture the impact of specific process events on a prediction, and attribute attention to reveal which attribute(s) of an event influenced the prediction; and ii) two attention mechanisms: shared attention mechanism and specialised attention mechanism to reflect different design decisions in when to construct attribute attention on individual input features (specialised) or using the concatenated feature tensor of all input feature vectors (shared). These lead to two distinct attention-based models, and both are interpretable models that incorporate interpretability directly into the structure of a process predictive model. We conduct experimental evaluation of the proposed models using real-life dataset, and comparative analysis between the models for accuracy and interpretability, and draw insights from the evaluation and analysis results., Comment: Accepted manuscripts; 40 pages, 22 figures, 13 tables

Card payment fraud is a serious problem, and a roadblock for an optimally functioning digital economy, with cards (Debits and Credit) being the most popular digital payment method across the globe. Despite the occurrence of fraud could be relatively rare, the impact of fraud could be significant, especially on the cardholder. In the research, there have been many attempts to develop methods of detecting potentially fraudulent transactions based on data mining techniques, predominantly exploiting the developments in the space of machine learning over the last decade. This survey proposes a taxonomy based on a review of existing research attempts and experiments, which mainly elaborates the approaches taken by researchers to incorporate the (i) business impact of fraud (and fraud detection) into their work , (ii) the feature engineering techniques that focus on cardholder behavioural profiling to separate fraudulent activities happening with the same card, and (iii) the adaptive efforts taken to address the changing nature of fraud. Further, there will be a comparative performance evaluation of classification algorithms used and efforts of addressing class imbalance problem. Forty-five peer-reviewed papers published in the domain of card fraud detection between 2009 and 2020 were intensively reviewed to develop this paper.