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This study aims to obtain an overview and analyze public perceptions in implementing technology-based health insurance service innovations in the Mobile National Health Insurance (JKN) application conducted by the Indonesian Health Social Security Administration Agency (BPJS). This study used descriptive qualitative method. This research data is generated from the comments column of the JKN mobile application in the AppStore and Play Store. Data collection is done by data mining and data extraction. The data analysis used in this research is Qualitative Data Analytics (QDA). The analytical tool used in this study is Qualitative Data Software Analysis (QDSA) Nvivo 12 Plus. The results of the study show several things, namely the first is related to the features available in the Mobile JKN application. The second is related to the number of downloaders and the number of active users of the Mobile JKN application, and the third is related to the perception generated by users while using the Mobile JKN application. Where it was found that overall public perception of the application of technology-based health insurance service innovations through the JKN mobile application by the Indonesian BPJS Health obtained a perception that tended to be negative. This is shown by the five indicators that mostly get a bad perception from the public, and only two indicators that fully capture good or positive perceptions. Apart from that, other findings also show the dominant sentiment generated while this application is used by the public in obtaining health services.

Penelitian ini bertujuan untuk menguraikan pilihan kebijakan pemerintah Indonesia dalam menangani COVID-19. Negara-begara yang terdampak COVID-19 telah menambil Langkah dengan pendekatan yang logis untuk menurunkan angka COVID-19, sedangkan Indonesia sejak kasus COVID-19 pertama ditemukan pemerintah tidak mengambil Langkah antisipasi yang cepat. Untuk menjawab masalah tersebut penelitian ini menggunakan pendekatan descriptive analytic untuk menemukan pilihan kebijakan yang dominan oleh pemerintah Indonesia. Hasil penelitian ini menunjukan bawah pemerintah Indonesia telah banyak membuat kebijakan untuk menanggulangi krisis kesehatan yang terjadi, kebijakan tersebut terbagi menjadi beberapa focus aspek, aspek ekonomi dan aspek kesehatan. Sejauh ini aspek kesehatan masih menjadi aspek yang dominan dalam kebijakan yang dihasilkan. Namun temuan kamu menunjukkan terjadi kebijakan yang hadir cendrung dipengaruhi oleh political process, dimana kebijakan diambil berdasarkan hirarki politis pemerintah sehingga kementerian dengan position yang utama tidak dapat menggunakan pendekatan scientific dalam menangani kasus COVID-19 di Indonesia.

This study aims to present a history of city branding: hyper-competition, challenges, and opportunities for improvement. The method used in this study used qualitative with a literature study approach. The findings in the study showed that in understanding the place and building city branding, there are at least three processes first through urban governance planning or infrastructure, then observation by looking at other places in the city branding. Finally, branding representation on social media is in the form of websites and tweets through news, while Instagram is through branding images from somewhere and several other media. Furthermore, City branding can be hyper-competition, showing that business competition is increasing. On the other hand, it can be a challenge and an opportunity considering that many cities have reimagined their competitive strategies by maximizing their internal potential, namely existing resources, to take opportunities and anticipate the threats faced. The contribution of this study provides an understanding of measurements in the city branding literature, helps researchers discover new studies, and can interpret the complex nature of cities. Another thing is that closing the gap between theory and practice presents a huge challenge for brands.