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Resumo As atividades de manutenção são imprescindíveis para a durabilidade e funcionalidade de uma edificação. Quando se trata de prédios públicos, comumente observa-se anomalias no estado de conservação. Isso pode ser ocasionado, dentre outros motivos, pela falta de serviços de manutenção ou por ações inadequadas. Diante disso, propôs-se um modelo de maturidade de equipes de manutenção predial quanto à realização de boas práticas de manutenção. Assim, o método utilizado consistiu em estudos de casos múltiplos nos setores responsáveis por tais atividades de sete prefeituras municipais, com análise documental e preenchimento de lista de verificação. Como resultado, testou-se o modelo proposto e obteve-se o nível maturidade do setor, ao qual o grupo apresentou pontuação classificável como transição para maduro (M = 50%). Dessa maneira, espera-se que a aplicação do modelo de maturidade derivado desse estudo possa auxiliar os gestores no desenvolvimento de estratégias de planejamento das atividades de manutenção predial e contribua para melhorias da gestão de tais ações. Abstract Maintenance activities are essential for the durability and functionality of buildings. In the case of public buildings, anomalies in their state of conservation are often observed. This can be caused, among other reasons, by lack of maintenance services or by inadequate actions. In view of this, an evaluation model of the maturity level of municipal building maintenance teams was proposed, aiming at achieving good maintenance practices. The method used consisted of multiple case studies in the sectors responsible for such activities in seven city halls, with document analysis and completion of a checklist. As a result, the proposed model was tested and the maturity level of the sector was obtained, at which the group presented a score classifiable as transition to mature (M = 50%). Thus, it is expected that the application of the maturity model derived from this study will help managers in the development of planning strategies for building maintenance activities and contribute to improvements in the management of such actions.

Facility management je multidisciplinární obor zahrnující i péči o budovy a jejich provoz; tento obor v současné době prochází v ČR dynamickým rozvojem. V zemích západní Evropy a USA se ale již jedná o velmi rozvinutý obor s historií několika desítek let. Legislativa pro facility management v ČR je tak implementována z oblasti EN a ISO standardů. Přes jisté rozdíly v obou skupinách norem je společným znakem značná pozornost věnovaná zejména hodnocení kvality a výkonu poskytovaných služeb, sledování nákladů, analýzám a prezentování informací. Významným nástrojem, ale i důsledně sledovanou a hodnocenou službou bude infračervená termografie zaváděná rychlostí úměrnou rozvoji facility managementu v podmínkách ČR. Příspěvek informuje o pozici infračervené termografie ve facility managementu a o nárocích, resp. požadavcích, které budou její aplikace klást na techniky termodiagnostiky. Building management is a multidisciplinary field involving the care of buildings and their operation. This area is currently undergoing dynamic development in the Czech Republic. However, in the countries of Western Europe and the USA, this is already a very developed field with a history of several decades. Legislation for facility management in the Czech Republic is thus implemented in the area of ​​EN and ISO standards. Despite some differences in both groups of standards, a common feature is the considerable attention paid to evaluating the quality and performance of services provided, monitoring costs, analyzing and presenting information. An important tool, but also a consistently monitored and evaluated service, will be infrared thermography introduced to an extent corresponding to the development of facility management in the conditions of the Czech Republic. The paper informs about the position of infrared thermography in facility management and about the requirements, resp. requirements that its application will place on thermodiagnostic techniques.

Relatório de Estágio para obtenção do grau de Mestre em Engenharia Civil Perfil de Edificações O presente trabalho é baseado em atividades de senvolvidas no âmbito de um estágio numa entidade de acolhimento e visa a reabilitação e a manutenção de edifícios de serviços. O estágio teve como objetivo o levantamento, descrição de patologias e anomalias existentes num edifício de serviços gerido pela ARSLVT, por forma a adotar soluções para se proceder à sua reparação, bem como a compilação de toda a informação técnica necessária para acaracterização do edifício. O estágio foi realizado no organismo público Administração Regional de Saúde de Lisboa e Vale do Tejo (ARSLVT) ao abrigo do protocolo assinado entre a ARSLVT e o ISEL e tem como objetivo acompanhar a prática diária de atos de engenharia civil no departamento de acolhimento, com foco na participação de visitas técnicas, ações de inspeção e di agnóstico, e propostas de soluções para a reparação das patologias detetadas no edifício objeto de estudo. A escolha do estágio foi encarada pelo aluno como forma de contactar diretamente com o meio prático da área da engenharia civil, como diferentes ativ idades de f uncionamento da empresa, interação com os engenheiros e fornecedores, mas também para por em prática todos os elementos de aprendizagem adquiridos no curso. Assim para além do presente trabalho incluir a descrição das atividades realizadas durante o estágio, irá conter uma abordagem critica relativamente à escolha das soluções adotadas para a resolução das patologias observadas e a outras soluções possíveis, indicando ainda propostas de melhoria no futuro. Abstract: This Thesis aims to describe the activities developed during the internship at the ARSLVT,IP(Administração Regional de Saúde de Lisboa e Vale do Tejo), under a protocol si gned between ARSLVT,IP and ISEL – Instituto Superior de Engenharia de Lisboa. This document describes the activities carried out within the six months internship: the compilation of the technical documentation necessary to characterize the case study building: the “Health Center of Caldas da Rainha”, the study of the existing conditions, the accurate study of the building pathologies and the way to correct those pathologies. The daily practice of civil engineering tasks at the host department, with focus on t he participation of technical visits and inspection and diagnosis actions were major assets as well as the proposal of corrective actions to repair the building pathologies. The internship was considered the best way to grant a direct contact with the prof essional and therefore practical aspects of civil engineering. Different activities performed within the host department, interaction with other engineers and suppliers, and the application of acquired knowledge during the academic course were put in practice during the internship period. In addition to the description of the activities performed during the internship, this Thesis also includes a critical approach regarding the choice of the adopted solutions for the resolution of the observed pathologies and presents possible alternatives to those adopted solutions. Future improvement proposals were also considered.

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Buildings are no longer viewed simply as structures for dwelling and work. Buildings are resources that can be managed, and whose value changes in relation to the quality and quantity of resources invested in them. In the developed countries, financial indicators of investments into the housing stock show a growing gap between the funds invested in the construction of new buildings and funds invested in the maintenance of existing buildings. The funds dedicated to the maintenance of buildings more and more exceed the funds for construction. The development of construction and modern technologies has made it possible for resources invested in the repair and reconstruction of a building to significantly increase its usability, life expectancy and value. This paper presents a model for making decisions in the process of determining priorities in buildings maintenance. The decision making model is based on a maximally consistent and unbiased weighing valuation of set criteria, and the formation of a cumulative index which defines priorities in maintenance. As a support for decisions, the authors apply 'Expert Choice' software which is based on the Analytic Hierarchy Process. This hierarchic approach allows the decision maker to analyse all options for efficient decision making.