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Common measures of accuracy used to assess the performance of automatic speech recognition (ASR) systems, as well as human transcribers, conflate multiple sources of error. Stylistic differences, such as verbatim vs non-verbatim, can play a significant role in ASR performance evaluation when differences exist between training and test datasets. The problem is compounded for speech from underrepresented varieties, where the speech to orthography mapping is not as standardized. We categorize the kinds of stylistic differences between 6 transcription versions, 4 human- and 2 ASR-produced, of 10 hours of African American English (AAE) speech. Focusing on verbatim features and AAE morphosyntactic features, we investigate the interactions of these categories with how well transcripts can be compared via word error rate (WER). The results, and overall analysis, help clarify how ASR outputs are a function of the decisions made by the training data's human transcribers., Comment: Published in Interspeech 2024 Proceedings, 5 pages excluding references, 5 figures

Tourism's increasing share of Gross Domestic Product throughout the world, its impact on employment and its continuous growth justifies the interest it raises amongst entrepreneurs and public authorities. However, this growth coexists with intense competition; as a result of which, tourism companies must continuously innovate in order to survive and grow. This is evident in the diversification of tourism products and destinations, the improvement of business processes and the incorporation of new technologies for intermediation, amongst other examples. This paper expounds on the factors that explain the propensity for innovation amongst tourism entrepreneurs and it may help governments to promote innovation that is based on those determining factors. The hypotheses are tested using a logistic regression on 699 international tourism entrepreneurs, taken from the 2014 Global Adult Population Survey of the Global Entrepreneurship Monitor project. The propensity for innovation amongst tourism entrepreneurs has a statistically significant relationship to gender, age, level of education and informal investments in previous businesses.

Modern automatic speech recognition (ASR) systems have achieved superhuman Word Error Rate (WER) on many common corpora despite lacking adequate performance on speech in the wild. Beyond that, there is a lack of real-world, accented corpora to properly benchmark academic and commercial models. To ensure this type of speech is represented in ASR benchmarking, we present Earnings-22, a 125 file, 119 hour corpus of English-language earnings calls gathered from global companies. We run a comparison across 4 commercial models showing the variation in performance when taking country of origin into consideration. Looking at hypothesis transcriptions, we explore errors common to all ASR systems tested. By examining Individual Word Error Rate (IWER), we find that key speech features impact model performance more for certain accents than others. Earnings-22 provides a free-to-use benchmark of real-world, accented audio to bridge academic and industrial research., Comment: Submitted to Interspeech 2022

Commonly used speech corpora inadequately challenge academic and commercial ASR systems. In particular, speech corpora lack metadata needed for detailed analysis and WER measurement. In response, we present Earnings-21, a 39-hour corpus of earnings calls containing entity-dense speech from nine different financial sectors. This corpus is intended to benchmark ASR systems in the wild with special attention towards named entity recognition. We benchmark four commercial ASR models, two internal models built with open-source tools, and an open-source LibriSpeech model and discuss their differences in performance on Earnings-21. Using our recently released fstalign tool, we provide a candid analysis of each model's recognition capabilities under different partitions. Our analysis finds that ASR accuracy for certain NER categories is poor, presenting a significant impediment to transcript comprehension and usage. Earnings-21 bridges academic and commercial ASR system evaluation and enables further research on entity modeling and WER on real world audio., Comment: Accepted to INTERSPEECH 2021. June 15 2021: Addressing the comments of reviewers and updating the results of our internal ESPNet model. The results do not change our conclusions. April 28th, 2021: We found and resolved an issue in our experimental evaluation that scored the LibriSpeech model at ~20% worse relative WER than the actual WER. The updated results do not affect our conclusions

Automatic Speech Recognition (ASR) systems generalize poorly on accented speech. The phonetic and linguistic variability of accents present hard challenges for ASR systems today in both data collection and modeling strategies. The resulting bias in ASR performance across accents comes at a cost to both users and providers of ASR. We present a survey of current promising approaches to accented speech recognition and highlight the key challenges in the space. Approaches mostly focus on single model generalization and accent feature engineering. Among the challenges, lack of a standard benchmark makes research and comparison especially difficult.

While vector-based language representations from pretrained language models have set a new standard for many NLP tasks, there is not yet a complete accounting of their inner workings. In particular, it is not entirely clear what aspects of sentence-level syntax are captured by these representations, nor how (if at all) they are built along the stacked layers of the network. In this paper, we aim to address such questions with a general class of interventional, input perturbation-based analyses of representations from pretrained language models. Importing from computational and cognitive neuroscience the notion of representational invariance, we perform a series of probes designed to test the sensitivity of these representations to several kinds of structure in sentences. Each probe involves swapping words in a sentence and comparing the representations from perturbed sentences against the original. We experiment with three different perturbations: (1) random permutations of n-grams of varying width, to test the scale at which a representation is sensitive to word position; (2) swapping of two spans which do or do not form a syntactic phrase, to test sensitivity to global phrase structure; and (3) swapping of two adjacent words which do or do not break apart a syntactic phrase, to test sensitivity to local phrase structure. Results from these probes collectively suggest that Transformers build sensitivity to larger parts of the sentence along their layers, and that hierarchical phrase structure plays a role in this process. More broadly, our results also indicate that structured input perturbations widens the scope of analyses that can be performed on often-opaque deep learning systems, and can serve as a complement to existing tools (such as supervised linear probes) for interpreting complex black-box models., Comment: 12 pages, 7 figures

Deep neural networks (DNNs) have shown much empirical success in solving perceptual tasks across various cognitive modalities. While they are only loosely inspired by the biological brain, recent studies report considerable similarities between representations extracted from task-optimized DNNs and neural populations in the brain. DNNs have subsequently become a popular model class to infer computational principles underlying complex cognitive functions, and in turn, they have also emerged as a natural testbed for applying methods originally developed to probe information in neural populations. In this work, we utilize mean-field theoretic manifold analysis, a recent technique from computational neuroscience that connects geometry of feature representations with linear separability of classes, to analyze language representations from large-scale contextual embedding models. We explore representations from different model families (BERT, RoBERTa, GPT, etc.) and find evidence for emergence of linguistic manifolds across layer depth (e.g., manifolds for part-of-speech tags), especially in ambiguous data (i.e, words with multiple part-of-speech tags, or part-of-speech classes including many words). In addition, we find that the emergence of linear separability in these manifolds is driven by a combined reduction of manifolds' radius, dimensionality and inter-manifold correlations., Comment: 9 pages. 10 figures. Accepted to ICML 2020. Included supplemental materials