1. Negotiating trust in AI-enabled navigation technologies: imaginaries, ecologies, habits.
- Author
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Roberts, Tom, Lapworth, Andrew, Koh, Lucy, and Ghasri, Milad
- Subjects
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TRUST , *ARTIFICIAL intelligence , *MANUFACTURING processes , *HUMANISTS , *HABIT - Abstract
When it comes to relationships with technology, questions of trust and trustworthiness are never far away. This paper explores how the rapid expansion of Artificial Intelligence (AI) technologies into people’s everyday lives pushes the question of what it means to trust technology into new and unfamiliar territories, far beyond traditional frameworks associated with either functional reliability (subject-object), or those that take their inspiration from interpersonal (subject-subject) relations. Challenging the cognitivist and humanist emphases of such models of trust, the paper instead develops a more ontological sense of trust which foregrounds the complex material processes and unconscious forces that shape how people think and relate to AI. Drawing on in-depth interviews with users of AI-enabled navigation apps (like Google Maps and Waze), we draw out these ontological dimensions of trust in three main ways. First, how relationships with these technologies are strongly shaped by imaginaries that have significant performative impacts on how AI is conceived and whether and how it can be trusted. Second, how people’s sense of trust is often attuned to the broader socio-technical ecologies that shape AI’s existence. And finally, how the affective force of everyday habits enables or constrains trust in relation to specific contexts and scenarios. [ABSTRACT FROM AUTHOR]
- Published
- 2024
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