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This research, aims to analyse the EFQM 2020 Model, supported by a literature review and content analysis, to identify its theoretical foundations and the more relevant novelties compared with the 2013 version. The EFQM 2020 Model is based on the link between an organisation’s purpose and strategy, aligned with the United Nations Sustainable Development Goals (SDGs), to simultaneously deliver performance and ensure transformation, creating enduring value for its key stakeholders and achieving remarkable results. The model adopts a strategic management lens and fits well in the Business Model description. The term excellence is no longer explicitly present, replaced by ‘outstanding’ (the best it can be). The model is less prescriptive compared to the 2013 version and comprises seven criteria grouped in three dimensions, Direction (why), Execution (how), and Results (what), supported by 23 Criterion Parts and 2 Results Criterion, plus 112 guidance points, and the RADAR assessment tool. Business Excellence Models are mainly designed with contributions from leaders and business experts. Nevertheless, on a theoretical level, several management theories support the EFQM 2020 Model. Although restricted to conceptual and theoretical analysis, this analysis can help academics and business leaders understand this novel model and support future empirical research.

Розроблено схему розгляду дизайну як складної системи з відповідною лінгвістикою і суттєвим поповненням системи дизайну новими категоріями, корисними для подальшого теоретичного дослідження і практичного використання. Розглядається стан сучасного дизайну, його мета доцільність існування, гармонійність архітектурно-предметного середовища, технічна досконалість виробів з технологічною доцільністю та економічною ефективністю, ергономічним комфортом та екологічною пріоритетністю. Його соціальне значення-створення забезпеченого і гідного способу життя і праці, художньої образності предметного світу, соціальної самоорганізації і гуманізації суспільства, формування соціальної самосвідомості, натхнення, очищення, ошляхетнення людини, її духовного відродження та оздоровлення, надбання трудової і творчої мотивації і, як наслідок, прогресивного економічного розвитку суспільства. The system of design consideration is developed as a complex system with the appropriate linguistics and substantial addition of new categories that are useful for the further theoretical research and practical use. It is considered condition of contemporary design, its purpose is a propriety of existence, the harmony of architectural and objective environment, technical perfection election of technological feasibility and economic efficiency ergonomical comfort and environmental sustainability. Its social value is creating of provided and worthy way оf life and work, artistic figurativeness of the physical world, social self-organization and humanisation of society,the formation of social identity, inspiration, purification,ennoblement of person, his spiritual rebirth and recreation, perception of work and creative motivation and therefore progressive economic development of society. Разработана схема анализа дизайна как сложной системы с соответствующей лингвистикой и значительным пополнением системы дизайна новыми категориями, полезными для дальнейшего теоретического исследования и практического применения. Рассматривается положение современного дизайна, его метацелесообразность существования, гармония архитектурно-предметной среды, техническое совершенство изделий с технологическим достоинством и экономическою эффективностью, эргономическим комфортом и экологическим приоритетом. Его социальное значение обеспеченного с достойным способом жизни и труда, художественной образности окружающего мира, социальной самоорганизации и гуманности общества, формирование социального самосознания, вдохновения, очищения, облагораживание человека, его духовного возрождения и оздоровления, приобретения трудовой и творческой мотивации и, как следствие, прогрессивного экономического развития общества.

The system of design consideration is developed as a complexsystem with the appropriate linguistics and substantial addition of new categories that are useful for the further theoretical research and practical use. It is considered condition of contemporary design, its purpose is a propriety ofexistence, the harmony of architectural and objective environment, technical perfection election of technological feasibility and economic efficiency ergonomical comfort and environmental sustainability. Its social value is creatingof provided and worthy way оf life and work, artistic figurativeness of the physical world, social self-organization and humanisation of society,the formation of social identity, inspiration, purification,ennoblement of person, his spiritual rebirth and recreation, perception of work and creative motivation and therefore progressive economic development of society.

International audience; The French education system remains highly centralized and only allows limited local adaptations for overseas territories. For example, if some laws (the last in 2013) allow the use of regional languages (e.g. Creole in the French West Indies) when they constitute a relevant contribution to the teaching, many official texts remain mainly based on the geographical, economical, historical, environment of the French mainland. We focus on some French BTS (Brevet de Technicien Supérieur / Advanced Technician Certificate), namely tourism and assistant manager, which are two important diplomas for the local development and in which microeconomic and management sciences plays a great part. The French BTS is a professional diploma prepared in two years after the “baccalauréat”, with national programs and evaluation criteria. The successful candidates are supposed to be immediately employable, especially in their local geographical environment. Thus, there exists a paradox between the national definition of the diploma and the local contexts of teaching. We discuss how teachers concretely deal with this situation on a day-to-day basis. Our hypothesis is that they act pragmatically, using their practical pedagogical content knowledge, without theoretical support for their action. In order to verify this hypothesis, we have conducted semi-structured interview with Guadeloupian teachers of the two aforementioned BTS. The main results shows that teachers adapt the national framework of the diploma, essentially by using local examples. This can be called a weak contextualization of the national texts. Indeed, these adaptations remain limited by fear of disadvantaging the students for the national exam. In addition, many context effects are shown, for example linked with local rules (concerning VAT, custom duties...) which are only partially taken into account by teachers. This demonstrates that the French educative system has not yet completely solved the opposition between national guideline and decentralization of the educational action.