Ambiguity as Grasp: The Reworking of Sense.

Ambiguity may lead us to insert abstractions into our experience that create a greater number of unanticipated, unintended consequences. When people move closer to the flux of ambiguity, they work to make sense of it. High reliability organizations react to ambiguity by increasing it momentarily. To increase ambiguity is to grasp more of the situation, to refrain from simplifications, and to strive for a workable level of ambiguity. This argument is developed through a focus on connotations of ambiguity, assumptions for organizing around ambiguity, and implications for practice. To grasp ambiguity is to adopt an attitude of wisdom. [ABSTRACT FROM AUTHOR]