How to Work the Crowd In Your Office Travels, In 25 Words or Less.

Focuses on conversation in the workplace, particularly among office workers. View that workers talk, but offer little of substance in their conversations; Comments from Debra Fine, a trainer and author on the subject of small talk; Discussion of the ability to chitchat in Bernardo J. Carducci's "The Pocket Guide to Making Successful Small Talk"; Examples of conversational openers, low-involvement responses, and sure fire closers designed to wrap up a conversation.