Back to Search Start Over

A balanced scorecard approach for nursing report card development.

Authors :
Hall LM
Doran D
Laschinger HS
Mallette C
Pedersen C
O'Brien-Pallas L
Source :
Outcomes Management. Jan2003, Vol. 7 Issue 1, p17-22. 6p.
Publication Year :
2003

Abstract

In this article we describe the process used to introduce and structure a nursing perspective as part of a balanced scorecard framework within a provincial hospital performance report. Results of a critical literature review and consultative process with key informants are outlined. Nurse-sensitive indicators emerged in the areas of system integration and change, clinical utilization and outcomes, patient satisfaction, and financial performance. [ABSTRACT FROM AUTHOR]

Details

Language :
English
ISSN :
15352765
Volume :
7
Issue :
1
Database :
Academic Search Index
Journal :
Outcomes Management
Publication Type :
Academic Journal
Accession number :
106788481