PAPER #90 - Communication and conflict resolution in the working group.

Problem Statement: Communication within the working group is carried out in limited human communities and enables exchange of ideas, feelings, providing conditions for sharing experiences, discussions in order to calm conflicts or find solutions to address them when the state of the issues is escalated. Purpose of Study: The present study aims to investigate the level of efficiency inside a working group based on the act of communication; another objective is represented by the study of relationships between communication and ways of solving conflicts within the working group (N=60). Research Methods: The research lot is composed of 60 employees, 15 of the respondents are female and 45 are male. They are working for a Construction Company in Bucharest. The age of the participants is between 22 and 51 years, with the mean age of 38.9 years and the standard deviation of 7.37. The instruments used in this study were The Communication Group Inventory, The Questionnaire of Professional Motivation and The Inventory for the Assessment of Conflicts. Findings: Regarding the first hypothesis of the research, the Pearson correlation coefficient obtained, r(60) = 0.705, p <0.000 (2-tailed) indicates a significant positive correlation between total scores reported for interpersonal communication and those reported by the subjects investigated for the cooperation technique, as a chosen technique for solving the conflict. In other words, if the level of interpersonal communication between group members will be realized at an optimal level then the chosen conflict resolution technique will be one that is based on cooperation. Conclusions The objectives of this initiative focused on the study of the relation between communication and ways of solving conflicts in the working group and identifying the professional motivation configuration and the interactions with conflict resolution techniques in determining an effective communication. The research hypotheses were built in such a way that it would comprise the main coordinates of interest for the study: communication - conflict solving techniques - and the work group. [ABSTRACT FROM AUTHOR]