Online Stores Try New Pitch: Fetch It Yourself.

Reports that several online retailers are encouraging customers to pick up their purchases instead of home delivery. Percentage of online sales at Recreational Equipment Inc. (REI) that are picked up at REI stores indicating a certain level of popularity among Web shoppers; Description of the physical distribution of goods at REI, resulting in potential delays; Comments from one shopper regarding the benefits of in-store pickup; Complaints from customers related to the service.