People Factors in Software Management: Lessons From Comparing Agile and Plan-Driven Methods.

While methodologies, management techniques, and technical approaches are valuable, a study of agile and plan-driven approaches has confirmed that the most critical success factors are much more likely to be in the realm of people factors. This paper discusses five areas where people issues can have a significant impact: staffing, culture, values, communications, and expectations management. [ABSTRACT FROM AUTHOR]