Security Firm Finds Ransomware Criminals Deliver Bad Victim Support.

The article discusses the findings of an investigation conducted by security firm F-Secure to determine if cyber-criminals provide good support to their targets. Topics covered include how F-Secure's team used a non-technical employee to act as the victim and contact ransomware groups, how F-Secure assessed the ransomware criminal groups, and the importance of offering good customer service for ransomware operators.