O CONTEXTO DO ESTRESSE OCUPACIONAL DOS TRABALHADORES DA SAÚDE: ESTUDO BIBLIOMÉTRICO.

Stress (nervous tension) is an ever-present theme arising from social context diversity and vulnerabilities to which workers are subjected in the labour process. Due to the impact of the occupational stress on individual and organizational performance in health institutions, it was intended to map out the scientific production through bibliometrics in the journals of the administration area, preferably, and, a posteriori, in other journals related to the management of stress on health workers, and to research the causes, consequences and preventive measures. The study is characterized as a literature review through descriptive research. Of the 30 analyzed articles in 28 journals, there is a growing number of articles about the subject from 2010, highlighting an increase of publications in 2011, 2012 and 2014. The main causes identified were overstrain, lack of human resources, inadequate working conditions and work in shifts. The consequences were stress, burnout, psychosomatic complaints, impaired work which may lead to medical errors, will to change and absenteeism. The preventive measures were worker valuation policies, the creation of salubrious working conditions, reduced working hours in shifts, staff replacement, the providing of social support, promotion of integration among workers, organizational and criminal justice, respect and education. [ABSTRACT FROM AUTHOR]