SOURCES OF SUPPLY CHAIN CONFLICTS - A FISHBONE DIAGRAM CORRELATION.

Identifying the sources of conflict in a supply chain is the starting point of managing conflicts along chain and initiating the proper actions for lasting outcomes. An extended review of literature on sources of supply chain conflict was concluded with an ample list of various causes. The conflicts sources were classified in 8 categories: commercial, financial, logistics, management, quality, relationship along the chain, inter-personal communication and business environment. The main identified category of conflict sources was relationship along the chain, but commercial, financial, management and logistics were also important categories of conflict cause. The overall analysis emphasizes a fishbone diagram of supply chain conflict causes, having the 8 identified categories as branches and being highly developed with the related sources. This general diagram could be a good lead-off for a deeper analysis of conflict causes in a particular supply chain. [ABSTRACT FROM AUTHOR]