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What certifications are important in the hospitality industry?

Authors :
Moreo, Andrew
Green, Alison J.
O'Halloran, Robert
Source :
Journal of Human Resources in Hospitality & Tourism. Jan-Mar2018, Vol. 17 Issue 1, p121-135. 15p.
Publication Year :
2018

Abstract

The purpose of this study was to explore the need for certification in hospitality; and specifically to see if professional certifications are valued when earned at the college level and brought to the workplace when hired. There were 79 online surveys completed by hospitality industry professionals at the level of hiring manager. The results of the study showed that there is value in completing certificates while in college, before entering the hospitality workforce. Such certifications as ServSafe, Alcohol Awareness, and Guest Service Professional, were found important when applying to hospitality industry related positions after earning a 4-year degree. [ABSTRACT FROM AUTHOR]

Details

Language :
English
ISSN :
15332845
Volume :
17
Issue :
1
Database :
Academic Search Index
Journal :
Journal of Human Resources in Hospitality & Tourism
Publication Type :
Academic Journal
Accession number :
128358031
Full Text :
https://doi.org/10.1080/15332845.2017.1340757