Bureaucracy, Hostility and a Disturbing Arrest.

The article reports on the arrest of Jazmine Headley, when she went to a public benefits office in Brooklyn, New York City to find out why the city had abruptly stopped paying for her son to go to day care. Topics discussed include mistreatment received by people seeking public assistance at city benefits offices, challenges experienced by Headley in trying to get benefits restored, and remarks from New York City Human Resources Administration Commissioner Steven Banks.