Tracing social question and answer users' interaction patterns.

Authors :: Sin, Sei‐Ching Joanna
Lee, Chei Sian
Theng, Yin‐Leng
Source :: Proceedings of the Association for Information Science & Technology. 2018, Vol. 55 Issue 1, p894-895. 2p.
Publication Year :: 2018
Abstract: The study analyzed social question and answer (SQA) threads on Stack Overflow to investigate users' interaction patterns within an SQA thread and how these patterns related to the likelihood of receiving an acceptable answer. Robert Bales' Interaction Process Analysis was used to code the data. Analysis of 125 threads (844 posts) showed differences in response time and top interaction sequences. A significant difference was found in IPA.2 (shows tension release), a category in IPA's social‐ emotional area. This suggests that users' interactions on SQA, including their emotion management, are worth investigating. [ABSTRACT FROM AUTHOR]

Subjects :: *INTERACTION analysis in education
*EMOTIONS
*REACTION time
*SOCIAL sciences
*DIGITAL technology

Language :: English
ISSN :: 23739231
Volume :: 55
Issue :: 1
Database :: Academic Search Index
Journal :: Proceedings of the Association for Information Science & Technology
Publication Type :: Conference
Accession number :: 134431165
Full Text :: https://doi.org/10.1002/pra2.2018.14505501164