Looking For the Eureka! Button.

Discusses how, as printed manuals grow scarcer and features multiply in computers, electronic gadgets and software, consumers are increasingly on their own in learning what their devices can do. How basic functions, such as a light-up keyboard, can remain hidden from the user forever; Reactions of users to this trend; Scope of the task of technology-support professionals teaching people about what their machines can do; Reluctance of computer users to explore new features; Why electronics and software manufacturers have scaled back printed manuals; Examples of hidden features. INSET: Faster and More Efficient: Secrets Revealed.