Process Matters in Design: Using participatory design to include stakeholders.

The author discusses the use of participatory design methods by designers to include stakeholders' feedback when planning the architectural and interior design of libraries. Topics include discussions between designers and stakeholders in order to determine how people use libraries versus relying on generalizations and assumptions, participatory design's valuing of experiential knowledge and professional expertise equally, and the use of participatory design to empower patrons and address inequity.