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Examining factors affecting patients trust in online healthcare services in China: The moderating role of the purpose of use.
- Source :
-
Health Informatics Journal . Dec2019, Vol. 25 Issue 4, p1647-1660. 14p. - Publication Year :
- 2019
-
Abstract
- With the development of Web 2.0 technologies, an increasing number of websites are providing online healthcare services, and they have potential to alleviate problems of overloaded medical resources in China. However, some patients are reluctant to trust and continue using online healthcare services, partly due to the immature development of healthcare websites. Previous research has argued that online trust is significantly associated with the risk or benefit perceived by users. This study aims to extend prior research and examine how perceptual factors influence patients' online trust and intention to continue using online healthcare services. We developed a model with the moderating role of purpose of use and tested it with data collected from 283 participants. The results support the validity of the model and most hypotheses. The moderating role of purpose of use between the perceived benefits/risks and patients' online trust is also highlighted. Theoretical and practical implications are also discussed. [ABSTRACT FROM AUTHOR]
- Subjects :
- *CHI-squared test
*STATISTICAL correlation
*FACTOR analysis
*FISHER exact test
*INTERNET
*MATHEMATICAL models
*MEDICAL care
*ONLINE information services
*QUESTIONNAIRES
*RESEARCH funding
*TRUST
*THEORY
*STRUCTURAL equation modeling
*MULTITRAIT multimethod techniques
*DATA analysis software
*PATIENTS' attitudes
*DESCRIPTIVE statistics
Subjects
Details
- Language :
- English
- ISSN :
- 14604582
- Volume :
- 25
- Issue :
- 4
- Database :
- Academic Search Index
- Journal :
- Health Informatics Journal
- Publication Type :
- Academic Journal
- Accession number :
- 138883068
- Full Text :
- https://doi.org/10.1177/1460458218796660