CÓMO SE CONSTRUYE LA CULTURA DE INNOVACIÓN PUBLICA EN LA BANCA DE DESARROLLO. UNA APUESTA HACIA LA TRANSFORMACIÓN CULTURAL EN FINDETER.

This paper describes the process employed to implement an innovation culture, within the Banca de Desarrollo Territorial, Findeter, through the use of a development management model that also accounts for service and product improvement; since innovation is a key aspect for value generation and competitive differentiation in organizations. Initially, a literature review is conducted to identify the development bank's actions that configure innovation practices. Later, the methodology and management model is described; this incorporates the practices and activities that allow the adoption of a new innovation culture. Finally, a summary is given for the development and validation process of four (4) solution prototypes, formulated to previously identified requirements, which are characterized by its innovation focus. [ABSTRACT FROM AUTHOR]