Cite
Determining Causes and Severity of End-User Frustration.
MLA
Ceaparu, Irina, et al. “Determining Causes and Severity of End-User Frustration.” International Journal of Human-Computer Interaction, vol. 17, no. 3, Sept. 2004, pp. 333–56. EBSCOhost, https://doi.org/10.1207/s15327590ijhc1703_3.
APA
Ceaparu, I., Lazar, J., Bessiere, K., Robinson, J., & Shneiderman, B. (2004). Determining Causes and Severity of End-User Frustration. International Journal of Human-Computer Interaction, 17(3), 333–356. https://doi.org/10.1207/s15327590ijhc1703_3
Chicago
Ceaparu, Irina, Jonathan Lazar, Katie Bessiere, John Robinson, and Ben Shneiderman. 2004. “Determining Causes and Severity of End-User Frustration.” International Journal of Human-Computer Interaction 17 (3): 333–56. doi:10.1207/s15327590ijhc1703_3.