YES, I WANT HELP, I JUST DO NOT WANT YOU! UNDERSTANDING POLICY DEVELOPMENT REGARDING PATIENT DEMANDS FOR ALTERNATIVE CARE PROVIDERS.

The article discusses the policy of the Michigan-based Henry Ford Health System that protects healthcare professionals from the racist and biased demands of patients. Topics discussed include the obligation to treat all patients despite their personal characteristics under the Emergency Medical Treatment and Active Labor Act (EMTALA), the policy guidelines for operational leaders responding to requests to change assigned care providers, and effect of COVID-19 on the policy education rollout.