Using digital tools and ethnography for rethinking disability inclusive city design - Exploring material and immaterial dialogues.

Successful inclusion is a subject that addresses the question of how well a society can prevent discrimination and ensure access to information, products, services, and spaces for all. Disability may not necessarily lead to exclusion, unless society fails to respond to the needs of people regardless of their impairment. Digital tools combined with ethnographic research may help researchers explore users' needs, perceptions, behaviors, and attitudes and can aid in understanding the interactions between the human, the space, and the digital within the urban realm. This paper thus outlines a diversity of digital tools in the context of the disability-inclusive city. Through ethnographic encounters with Joe, Ann, and Vanessa, we then explore how these tools can be applied to practice. Centering on Joe, we attempt to exemplify some of the key issues that need to be addressed when looking into the terrain of disability, the city, and digital tools. This paper explores how mobile phones and mobile applications can support people with disabilities in accessing the city and its services. The research also explores how modern technology, such as mobile applications can support city officials in understanding better what makes cities more disability friendly. With the help of Joe, Vanessa and Ann from Maribor, Slovenia, the authors have tried out a selected number of mobile applications and observed how these can help people with disabilities use the city and its services. The research with Joe, Vanessa and Ann showed that mobile phones and mobile applications can be useful for moving around the city, but people with disabilities may still face difficulties using mobile phones while moving. The research also showed that technology can make cities more disability friendly, but it cannot remove all the barriers that people with disabilities face in their everyday lives. [ABSTRACT FROM AUTHOR]