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Mediating Effect of Cross-Cultural Competency on International Experiences and Self-Efficacy among Hotel Employees.
- Source :
-
International Journal of Hospitality & Tourism Administration . 2021, Vol. 22 Issue 4, p361-382. 22p. - Publication Year :
- 2021
-
Abstract
- Despite the importance of cross-cultural competency in the hospitality and tourism industry, minimal information is available regarding its antecedents and consequences. Accordingly, by uniquely adopting and integrating experiential learning theory and a cultural competency model, the present study explored the mechanisms that underlie cross-cultural competency, international experiences, and self-efficacy. The hypothesized relationships were tested via partial least squares–structural equation modeling using survey data from hotel employees. Results showed that the international experiences of employees positively predicted their cross-cultural competencies (i.e., metacognitive, cognitive, motivational, and behavioral dimensions). Moreover, motivational and behavioral competencies fully mediated the relationship between international experiences and self-efficacy. [ABSTRACT FROM AUTHOR]
Details
- Language :
- English
- ISSN :
- 15256480
- Volume :
- 22
- Issue :
- 4
- Database :
- Academic Search Index
- Journal :
- International Journal of Hospitality & Tourism Administration
- Publication Type :
- Academic Journal
- Accession number :
- 152373804
- Full Text :
- https://doi.org/10.1080/15256480.2019.1641456