"I've Already Googled It, and I Can't Understand It": User's Perceptions of Virtual Reference and Social Question-Answering Sites.

The article discusses, For librarians to continually demonstrate superior and high-quality service, they must meet the needs of current and potential users. One way that librarians have met the needs of users is by expanding their service offerings online via virtual reference services (VRS). This expansion is particularly critical in the current time of COVID-19.