BUSINESS PROCESS IMPROVEMENT IN THE AUTOMOTIVE INDUSTRY - QUALITY METHODS AND TOOLS.

The development of global economy has forced many companies to introduce and apply modern approaches, models, and initiatives for rapid and long-term business improvement. Achieving business excellence and creating world-class products and services are a basic prerequisite for the survival, growth, and development of the company. It is not the job of just one organizational unit, but the result of synchronized action of all processes in the organization according to clearly defined business goals. This paper includes and elaborates tools and methods of a quality management system in the automotive industry. As statistical process control and the occurrence of non-compliance are indispensable, only organizations that continuously improve the level of product quality and reduce costs survive in the market. Therefore, it is very important to establish an efficient system for managing the quality of processes and products, which means the efficient application of quality tools and the commitment of all employees in the organization. [ABSTRACT FROM AUTHOR]