Administración electrónica y e-inclusión de las personas mayores.

Introduction: The use of Internet by the elderly to handle transactions with officialdom and corporations demands further in-depth study. The census data published by the INE in July 2015 confirm population aging in Spain and little use of e-administration by the oldest social group. The aim of this work is to take a close look at the reasons for this limited use of electronic administration and online procedures by older Internet users. Methodology: The causes and obstacles in the use of these processes are studied, following a strict analysis of the scientific bibliography together with the assorted surveys carried out on the issue by public and private institutions. Results and Conclusions: The results show acceptance of the use of electronic resources for the most routine and simple tasks due to the speed and convenience they offer while simultaneously promoting the autonomy and empowerment of the elderly. However, there is a series of points that have a negative effect on their use that must be addressed in order to favour greater digital inclusion of this age group; these are dealt with in the discussion of this proposal. [ABSTRACT FROM AUTHOR]