Australian health service organisation assessment outcome data for the first 2 years of implementing the Comprehensive Care Standard.

Objective: To review implementation of the Comprehensive Care Standard (CCS) by evaluating assessment outcome data of Australian health service organisations (HSOs) from January 2019. The CCS was introduced with the National Safety and Quality Health Service (NSQHS) Standards (second edition). It has 36 actions and over 40 resources to support implementation. Methods: Retrospective assessment outcome data submitted by accrediting agencies were examined to gauge progress of CCS implementation by considering met or other ratings of the CCS actions. Results: There were 495 assessments completed between January 2019 and December 2020. Most (71% n = 352) HSOs met the requirements of the CCS after initial assessment. Seventy-four (15%) of the HSOs did not meet all the requirements and a further 58 (12%) HSOs were provided with recommendations to meet the actions. Conclusions: There was indication of underperformance related to some actions in the CCS. The assessment data highlighted common issues for organisations including difficulties implementing governance processes, demonstrating effective care planning, implementing the end-of-life care actions and some minimising harm actions. Future evaluation of the implementation of the CCS may benefit from strengthening links between other safety and quality programs. What is known about the topic? The NSQHS Standards are used for assessment of hospital quality and safety in Australia. The Comprehensive Care Standard aims to ensure patients receive care that meets their needs, improves outcomes and reduces harm. What does this paper add? The Comprehensive Care Standard early implementation data in Australian hospitals is presented. What are the implications for practitioners? Health service organisations are required to meet the actions in the Comprehensive Care Standard. [ABSTRACT FROM AUTHOR]