Open Library‘ – Warum das Modell das Verhältnis zwischen Bibliotheksmitarbeiter:innen und Nutzer:innen verändert ….

The article discusses the concept of the 'Open Library' with regard to its possibilities and challenges from the perspective of a communication expert. The focus of the article is on the fundamental changes that an 'Open Library' brings with it concerning the relationship between the library and its users. The author illustrates from a practical point of view why these changes represent a challenge, but also a great opportunity, for library staff and explains how library teams can prepare for 'Open Library' in a professional and customer-oriented way. [ABSTRACT FROM AUTHOR]