As frontline workers eye the exit, digital tools can aid staff retention.

Manual processes and unsuitable tools Deskless workers make up the majority of the globalworkforce (analyst firm Gartner estimates there are 2.7billion frontline workers -- more than twice the number ofdesk-based workers), but they are often overlooked when itcomes to IT investments compared to office-based staff. Deskless workers are more likely to rely mostly on paper-based processes (15%) compared to desk-based workers (5%),according to a Skedulo survey of 500 deskless workers and500 desk-based workers in the US. [Extracted from the article]