Risk Factor Identification of the Information Technology Project based on the DEMATEL-ISM Model.

The integration of informationization and industrialization increases continuously with the gradual progress brought by Industry 4.0 and Made in China 2025. Enterprises become positive in exploring an information management system conforming to their characteristics. High-efficiency information construction has gradually become one of the leading development directions of enterprises. It also plays a vital role in lowering operation costs, increasing market shares, and improving enterprise competitiveness. However, information management system development is characterized by high input, long periods, and multiple risk factors. Enterprises have relatively weak consciousness in informationization risk control. Thus, project development may fail in case of improper risk management and inadequate control in the implementation process. Scientific and effective risk factor identification of an information technology (IT) project can determine the implementation effect of the information management system and subsequent improvement directions. In this study, a risk factor system for the information technology (IT) project was established through the expert consultation method. The weights of the IT project risk factors were estimated through decision-making trial and evaluation laboratory analysis (DEMATEL-ISM). The hierarchical relations among the IT project risk factors were depicted by using interpretive structural modeling. Results demonstrate that the causality of the factors inaccurate need analysis (F3), lack of user support (F5), contract risk (F10), and political and legal risks (F15) is higher than 0. These factors occupy the top four positions and directly influence other factors. IT project risk factors can be divided into five levels. The factor inaccurate need analysis (F3) is at the bottom level and is the fundamental influencing factor. It is also crucial to the risk control of IT projects. The obtained conclusions can provide important references to explore the risk factors of enterprise IT projects, evaluate risk levels accurately, and lower risks during IT project development. [ABSTRACT FROM AUTHOR]