MEMAHAMI PERAN PEMIMPIN SEBAGAI AGEN PERUBAHAN.

In the modern era of global globalization, changes are accelerating and the development of new knowledge, ways of thinking, behavior and skills, as well as increasingly advanced technology, even in the current post-Covid-19 pandemic conditions, continues. advance. opportunities to introduce new Methods and new work arrangements to maintain accountability and productivity. The secondary data method used here as a data collection method is literature research on supporting journals or articles. Change agents are divided into two parts, namely: External-internal change agents try to integrate people inside and outside the organization by considering the strengths and weaknesses of internal and external change agents To start the change process, change agents offer new alternatives to existing problems, describes it correctly and Explains the importance of the problem to be solved and assures the customer, that they can solve the problem. [ABSTRACT FROM AUTHOR]