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What Do Users Think of the Digital Library? Analyzing Community's Sentiment during Covid-19.
- Source :
-
International Information & Library Review . Jan-Mar2023, Vol. 55 Issue 1, p66-76. 11p. - Publication Year :
- 2023
-
Abstract
- During the pandemic, a consortium of libraries in the Milan area (Italy) interviewed the community and applied sentiment analysis to quickly understand the community's feelings toward online services. The model compares both sentiment analysis and topic detection using algorithms that identify sentiments and topics. The results highlight the preference for paper books but the interest in learning more about digital services. [ABSTRACT FROM AUTHOR]
Details
- Language :
- English
- ISSN :
- 10572317
- Volume :
- 55
- Issue :
- 1
- Database :
- Academic Search Index
- Journal :
- International Information & Library Review
- Publication Type :
- Academic Journal
- Accession number :
- 162079642
- Full Text :
- https://doi.org/10.1080/10572317.2023.2159620