Documentation Of Cultural And Spiritual Experiences In The Face Of The COVID-19 Crisis.

Introduction and objective: Undoubtedly, employees face a variety of organizational problems and issues during the service period. Employees' decisions and actions in facing these problems and issues will be based on their knowledge and mental patterns. This study aimed to document and record the cultural and spiritual experience in the face of the COVID-19 crisis. Method: This research was an applied, inductive and exploratory-descriptive case study, which was conducted as a one-time crosssectional survey in a qualitative manner. Data was collected using documentary reviews and questionnaires. The statistical population of this study included managers, experts, and administrators of Baqiyatallah University located in Tehran, Iran. According to the qualitative approach of the research, purposeful sampling was used and data collection was continued until the required data was collected. Data analysis was performed in MaxQDA 2020 and Excel 2019 software. Results: The results showed a total of 282 open source codes. Code frequencies were as follows: 25 codes for event dimension, 54 for issue dimension, 61 for measures and decisions dimension, 71 for output-outcome dimension, 35 for suggestions dimension, 17 for scenario planning and modeling dimension, and 19 for lessons learned dimension. Conclusion: The results of this study can be used as a basis for managers to plan and implement experience documentation in cultural and spiritual areas in the face of the COVID-19 crisis. [ABSTRACT FROM AUTHOR]