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Does proactively asking about allergens before ordering improve customer outcomes? An inābusiness randomised controlled trial.
- Source :
-
Clinical & Experimental Allergy . Aug2023, Vol. 53 Issue 8, p866-869. 4p. 1 Diagram, 1 Chart. - Publication Year :
- 2023
-
Abstract
- Does proactively asking about allergens before ordering improve customer outcomes? There were improvements on all the secondary outcomes: customer satisfaction, customer trust in the business and whether the customer would recommend the business to a friend or family member. Staff proactively asking about allergens increased customer satisfaction, on three different customer satisfaction metrics. [Extracted from the article]
Details
- Language :
- English
- ISSN :
- 09547894
- Volume :
- 53
- Issue :
- 8
- Database :
- Academic Search Index
- Journal :
- Clinical & Experimental Allergy
- Publication Type :
- Academic Journal
- Accession number :
- 169873317
- Full Text :
- https://doi.org/10.1111/cea.14326